
Coggin Ford of Jacksonville
Jacksonville, FL
Filter Reviews by Keyword
By Type
Showing 949 reviews

Awesome Dealership Chris Mason is the bomb of sales! Chris was very helpful never pushy and very knowledgeable of the vehicles. My wife and I never felt pressured or unc Chris Mason is the bomb of sales! Chris was very helpful never pushy and very knowledgeable of the vehicles. My wife and I never felt pressured or uncomfortable throughout the deal. Chris answered all our questions was accommodating to our needs and was a pleasure to work with. I highly recommend Chris and the Coggin Ford Dealership for your next vehicle. More

Easy buying experience We were provided very professional service. Chris Mason listened to what we wanted and the price range we were looking in. He was able to satisfy bo We were provided very professional service. Chris Mason listened to what we wanted and the price range we were looking in. He was able to satisfy both. The whole process was easy and we are extremely pleased with out purchase. More
One hardworking young man Chris was not actually my sales representative of record; he was asked to step in and help out when my wife and I showed up at the dealership and my a Chris was not actually my sales representative of record; he was asked to step in and help out when my wife and I showed up at the dealership and my assigned rep was tied up. Chris could have stepped back, and not worked as hard as he might, since we weren't 'his' client. Quite the opposite; Mason treated us like we were his best clients. He spent a great deal of time with us, showed us what he had on the lot, answered questions, and when the vehicle I wanted wasn't on the Coggin lot, he worked his xxx off to find one that fit my needs and expectations. He got a lot of conflicting information from me as we searched for a vehicle, but he is apparently an excellent listener, and somehow managed to sift through everything to know what I really wanted. We very much enjoyed the experience we had a Coggin, and that's due in large part from the efforts of Chris Mason. Our assigned sales associate was great to work with too. Between the two of them, we got the vehicle we wanted at a reasonable price, and couldn't be more pleased. Based on this experience, I will most certainly come back to Coggin Ford when it's time to replace my wife's car. More
Remarkable service! It's hard to put into words how much I appreciate Chris Mason and staff. My situation was not favorable and already knew before going in, I was going It's hard to put into words how much I appreciate Chris Mason and staff. My situation was not favorable and already knew before going in, I was going to give them 5 stars. They treated me with total respect, kindness and honesty. It just got better from the second I walked into the dealership. I loved the fact that they were totally honest that it didn't look good but let's see. After all their hard work and going to bat for me, I drove off the lot with an amazing deal and an awesome car. They also will take the time to explain the whole process and answer all questions you have. I had a great time talking and joking with all the staff. If you like humor and honesty this is the place to be. Thanks to the Coggin Ford Family for remarkable service!! More
An Excellent Experience From the moment I walked through the door Ernesto made me feel comfortable. He helped me to figure out my budget, took what I wanted, and lead me to m From the moment I walked through the door Ernesto made me feel comfortable. He helped me to figure out my budget, took what I wanted, and lead me to my dream car. I fell in love the instant I sat behind the adjustable wheel. He also took the time to hook up my phone and introduce me to all of the upgrades my new car came with. Ernesto Cordero paved the way, but Ray in financing sealed the deal. I didn't feel hustled, hassled, or rushed. He was patient, took the time to explain things, and had me laughing more than once. As a first time buyer I can only hope all of my experiences will be as pleasant. They've really raised the bar for me. More

Ready to Fiesta Chris Mason met all my needs when it came to buying my car. He made me feel comfortable and at ease. My goodness do I love the smell of that brand new Chris Mason met all my needs when it came to buying my car. He made me feel comfortable and at ease. My goodness do I love the smell of that brand new vehicle. Thanks Chris and everyone at Coggin Ford for making this possible, because of you this girl is ready to Fiesta. More
Fantastic It took some time and some negotiating but we found and compromised on a great deal. I am very satisfied and happy with the results. It took some time and some negotiating but we found and compromised on a great deal. I am very satisfied and happy with the results. More

No nonsense. Great straight forward service. I was helped by Chris Mason. I immediately told him I did not have much time and described exactly what I was looking for. He gave me thorough detai I was helped by Chris Mason. I immediately told him I did not have much time and described exactly what I was looking for. He gave me thorough details on every car I looked at with no time wasted. There was no pressure at the signing table because he set the expectation from the start. Fantastic job all around. I will certainly be back. More
Absolutely amazing! I am not the easiest person to sell a car to I happened to stop in there on my way to actually sign on a Camaro Rob Andrews give me extremely wonderfu I am not the easiest person to sell a car to I happened to stop in there on my way to actually sign on a Camaro Rob Andrews give me extremely wonderful customer service and even went to his boss to help me get my Mustang into the budget that I wanted with an extended warranty package thank you so much! I truly believe that they put on than 10 fold in their efforts into making a customer extremely happy thank you again to absolutely everybody who worked with me even when I was having anxieties! More
Poor customer service Good car buying experiemce, however, service greatly lacks after the purchase. Most recent bad experience....call to ask for a quote about tires after Good car buying experiemce, however, service greatly lacks after the purchase. Most recent bad experience....call to ask for a quote about tires after providing make& model conversation goes like this...ford: what size is the tire? Me: i am not sure, i am driving right now. Ford: i need the tire size. Me: isnt there generally a tire size for this car? Ford: no unfortunately ford doesnt do it like that. I have to have the size. Me: really? I cant believe there isn't a general tire that would be used. Ford: no, that would make sense, but ford doesnt do it that way. Call me back when you get the size. Me: uh...ok, i guess. Then i call a local tire place...had a 'general' quote within 5 min and was told it could have been one of 2 sizes so he quoted me both prices. Ford's loss. I heard Coggin was making a attempt to turn the reputation around.....i would say tbey need to make some sig nificant changes in the service department. This was not my first miffed experience . More