Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Coggin Ford of Jacksonville
Jacksonville, FL
936 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 936 reviews
June 08, 2021
Went into the dealership to buyout my leased Ford vehicle on 06/05/2021. Initially helped by Kimberly Kayona who was pleasant. Ended up working with Zachary Covert who attempted charging me $500.00 extra to on 06/05/2021. Initially helped by Kimberly Kayona who was pleasant. Ended up working with Zachary Covert who attempted charging me $500.00 extra to my lease buyout agreement. I called Zachary out and showed him my lease agreement to which he said "Ford Credit must of got the number wrong when I called for the buyout price". Really? On top of that, the dealership wanted to charge me a $799.00 'Documentation Fee'. I left and got a second opinion from a much better dealership who did not try and take advantage of me or charge me a documentation fee to buy out my Ford lease. More
by Rohammers
Employees Worked With
Zachary Covert
May 30, 2021
Great Customer Services! Cares about his customers from the start and never stops caring!!!Great price and a great feeling getting to drive a ford again! the start and never stops caring!!!Great price and a great feeling getting to drive a ford again! More
by Tyedye98
Employees Worked With
Jerry Hand
April 16, 2021
I Just purchased a 2021 Ford Explorer XLT and I Had an I Just purchased a 2021 Ford Explorer XLT and I Had an excellent experience with my purchase through sales Advisor Tommy Fuller, He got me setup wit I Just purchased a 2021 Ford Explorer XLT and I Had an excellent experience with my purchase through sales Advisor Tommy Fuller, He got me setup with the car I was looking for with the features I needed with no hassle. He is very friendly and easy going, never felt any pressure. I also worked with Robert Andrews to close the deal at a great price.. Thank you More
by tdomingo75
Employees Worked With
Robert Andrews, Tommy Fuller, Lucius Brown
March 11, 2021
Kevin was so professional and patient with us getting our new Ford Explorer. He worked with to get the payments we were comfortable with and helped us get a good amount on our trade in. I definitely recommen new Ford Explorer. He worked with to get the payments we were comfortable with and helped us get a good amount on our trade in. I definitely recommend Kevin! More
by Jaxgirlexplorer
Employees Worked With
Kevin White
February 12, 2021
Coggin is dishonest and will steal from you. I purchased my vehicle and a service plan. I was so excited! I scheduled service on my vehicle in advance, when I showed up for my routine service I was told tha my vehicle and a service plan. I was so excited! I scheduled service on my vehicle in advance, when I showed up for my routine service I was told that they could not "handle" my vehicle and did not want the liability if they messed it up. I was frustrated and asked what my options were. They told me to go to another dealership for the service and they would call ahead. I showed up to the other dealership and they were going to charge me $300+ on top of the service package I had already purchased for EACH service. I went back to Coggin and expressed my frustration, I paid for X Oil Changes and that is what I expect for $0 out of pocket. Jennifer in service explained that they never should have sold me the service package and that they would work with the finance manager to refund it. Robert Andrews in finance was super helpful and processed the paperwork (which showed the FULL service package amount) and told me 6-8 weeks I should see a credit on my account. 13 weeks pass and I see a PARTIAL credit. I reached out and am told that "You waited 6 months to ask for a refund so it was prorated based on that" I responded with my frustration that I waited 6 months because I didn't need service prior to that and they couldn't hold up their end of the agreement...I didn't want a refund, I wanted my service and they couldn't provide what they sold me. I was escalated to the GM and I was essentially told, not our problem you shouldn't have bought it or you should have tried to take it to another dealership...no one told me that, they told me I would be refunded. It was incredibly frustrating and I would never work with them again or encourage anyone else to. They'll just sell you things they can't use and then when you go to use them they'll steal your money because they can. DISGRACEFUL. More
by Lacey
Employees Worked With
Robert Andrews
December 20, 2020
Mark was nice and knowledgeable. Darlene was also nice and knowledgeable. The truck was not ready for delivery though. Stickers on wheel, built in Michigan sticker on the windshield. red grease pencil on and knowledgeable. The truck was not ready for delivery though. Stickers on wheel, built in Michigan sticker on the windshield. red grease pencil on window, yellow X on windshield that I had to scrape off. No truck manual in vehicle had to return to dealer to retrieve. Dirty feet paper mats still in Truck. Found antenna in truck cubby hole (I had to install). Just not ready for delivery. The rest of my experience was good though. More
by bjringo
Employees Worked With
Mark Dennis from Salesand Darlene from Accounting
