Coggin Ford of Jacksonville

Back again ... and unhappy Unfortunately I had a major problem occur with my transmission and was forced to go back to this service center because it is the closest (30 minutes Unfortunately I had a major problem occur with my transmission and was forced to go back to this service center because it is the closest (30 minutes away) and my vehicle is about to expire out of its extended warranty. To make a long story short, it took this service center over two weeks to determine that my clutch was shot, get parts and rebuild it. During this time, my husband and I had to keep calling the service department to find out what was going on because we received just three initiated calls from the service department - terrible customer service. The service reps response was that they had so many broken transmissions in customer vehicles that it was tough for the mechanic to get to them all. SO BEWARE OF FORD TRANSMISSIONS. Finally we received our vehicle back almost 3 weeks later only to drive it home and have an engine warning light come on. Unfortunate happenstance, maybe. Drove the car right back, had a mechanic look at it for an hour and half only to be told that I had to bring it back another day because they had to order a replacement for the O2 sensor. Brought the car back two days later, sat for 2 hours only to be told that yes it was the O2 sensor and that it would take another hour or so because they had to get the part from their supplier and install it. WHAT??? Wouldn't a normal service center have the part waiting for a vehicle that they have already determined what the problem most likely would be? Spoke to Boyd, the svc mngr, and of course he half-heartedly apologized, but that doesn't resolve their inefficient service department. Again, I would never ever recommend these guys for service. As I told Boyd, service is about what you do when no one is looking or reviewing you. Good service people don't just smile and tell you what you want to hear ... they actually actively engage in getting your problem resolved and keep you informed in the meantime. Oh and by the way, from my previous review, resetting your change oil light is just as easy as I thought. Even though the Mike Davidson group made it seem like it was a job only a rocket scientist could do... you can go to YouTube and get your reset instructions, I had it reset in about 2 minutes. More

Chris Mason is awesome! When my mother needed a car, we went to see Chris Mason at Mike Davidson Ford. He was courteous and professional, and he made our car buying experienc When my mother needed a car, we went to see Chris Mason at Mike Davidson Ford. He was courteous and professional, and he made our car buying experience extremely easy. He listened to what we needed and helped us every step of the way. If you need a car, I HIGHLY recommend Chris Mason at Mike Davidson. He really is one of "the good guys." :) More

Experience was top-notch I have dealt with many dealers in my life time but Josh Driscoll was by far the BEST salesman i have dealt with which lead to my purchase of 2 vehicle I have dealt with many dealers in my life time but Josh Driscoll was by far the BEST salesman i have dealt with which lead to my purchase of 2 vehicles thus far. Josh is extremely helpful and will review all the options available to any buyer. He is way of dealing with people is opposite of a "lot shark" and providing no pressure at all but in fact provided a million and one options. Josh is definitely THE GOOD GUY at Mike Davidson and would recommend no one else but him! More

Experience was like no other I never thought I would get the car I have always wanted until I met Joshua Driscoll. Joshua texted me about 830 am and I wasn't suppose to be there I never thought I would get the car I have always wanted until I met Joshua Driscoll. Joshua texted me about 830 am and I wasn't suppose to be there until 900 for a test drive. Joshua knew I wanted that particular car and the good salesman he is arrived early to meet and introduce himself to me. Joshua you are a an excellent salesman and I would recommend you on a job well done. Thanks for the friendly service and being a great salesman. Mike More

First-Timer This was my first time buying a car that was not a cash car. Chris Mason was extremely patient and helpful with all my questions and concerns. In fact This was my first time buying a car that was not a cash car. Chris Mason was extremely patient and helpful with all my questions and concerns. In fact, everyone I spoke with at the dealership was very friendly and seemed more than happy to help me out. I would highly recommend Mike Davidson to my friends and family in the market for a car. These folks made my first time easy. Thanks again, y'all! :) More

What a great experiance! Tobey was awesome when we went to make our 2015 Ford F150 purchase! He made the purchase fun and easy. Alex helped us find all the accessories we need Tobey was awesome when we went to make our 2015 Ford F150 purchase! He made the purchase fun and easy. Alex helped us find all the accessories we needed for our new truck. What great attitudes these two have and knowledge of their products. Way to go Mike Davidson Ford for having these kind of team members! More

Thanks for helping Although I didn't purchase a vehicle through mike Davidson ford today I was extremely pleased with the help and assistance I received from Kevin white Although I didn't purchase a vehicle through mike Davidson ford today I was extremely pleased with the help and assistance I received from Kevin white. He took the time to lead me in the right direction. Thank you. More