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Coggin Honda Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.4
838 Reviews
Call Dealership (904) 565-8719

11003 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 838 reviews

April 11, 2024

Great service, informs you what services are recommended with out pressuring you to get them More

by Juddday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hutson
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Helpful
April 06, 2024

Good service but still having a problem with the tire coming back tomorrow April 5th for the 4th time 🤬they charged the tire put on a new one but the light is still on just got the SUV 3 weeks ago. More

by Fay.allen1225
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alberto Diaz, Matthew Hutson
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Apr 11, 2024 -

Coggin Honda Jacksonville responded

I'm Lyric Lay, the Service Manager, and I'm sorry to hear about the ongoing issue with your tire despite the service you received. Your frustration is understandable, and I apologize for any inconvenience this has caused. If there's anything else you'd like us to consider or if you have any additional concerns, please don't hesitate to reach out to me directly at (904) 585-8760. Your satisfaction is our priority, and we're committed to ensuring your vehicle is in top condition. Thank you for your patience and for choosing our dealership. We look forward to resolving this issue and providing you with the service you deserve.

Helpful
April 06, 2024

The staff was friendly and helpful, dealing with the necessary services and providing information about anticipated future work. More

by kendevos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hutson
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Helpful
April 04, 2024

Was my favorite dealership, bot 5 cars here but last deal was not what was promised, Brite side is service except collision car that was real disappointing More

by Mirsadalic1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Hutson
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Helpful
April 02, 2024

It was horrible. Sat in Coggin with phone but no response about what was wrong with car until they finished the pil change. More

by Dhoraym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Hutson
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Apr 11, 2024 -

Coggin Honda Jacksonville responded

I'm sorry to hear about your experience at Coggin. I'm Lyric Lay, the Service Manager, and I want to apologize for any inconvenience or miscommunication you experienced. Your time is valuable, and we aim to provide timely and transparent service. I understand that waiting without updates can be frustrating. We will review our communication processes to ensure that this doesn't happen again. If there's anything specific you'd like to discuss or if there's a way we can make it right, please don't hesitate to contact me directly at (904) 585-8760. Your feedback helps us improve our service.

Helpful
April 02, 2024

The sales lady was exceptional and really knew the vehicle. Every question I had she answered and continues to do so. She is one of the most pleasant people that I know. I got lucky with her being my More

by thegreatone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tatiana
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Helpful
April 02, 2024

Fast service and excellent communication. Would recommend others buy form this dealership and use them for any service-related needs. More

by Riley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Lyric, Kristen
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April 01, 2024

It was a wonderful experience and I personally cannot thank you for exceeding my expectation. Thanks for the very good service Scott. More

by roberts81830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hutson
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Helpful
March 29, 2024

This dealership employs service advisors that do a great job of taking care of their customers. I think the way they keep you abreast of what's going on with your vehicle is amazing. Great job!! More

by audreyslp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Jeremy
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Helpful
March 29, 2024

Great customer service and focus on the customer. Would highly recommend it for all your repair needs. More

by Alamoureau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan, Matthew Hutson
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