Coggin Honda of Orlando

Salesman Excelent customer services Marcial Mercado arrived early and assited us before the place opended he went above and beyond to get me the car i wanted Excelent customer services Marcial Mercado arrived early and assited us before the place opended he went above and beyond to get me the car i wanted More

The starter that ended it, at Coggin I had my 2009 Honda Pilot towed to Coggin Honda on a recent Sunday afternoon (4/27/14). The diagnostic indicated that a new starter was needed. It see I had my 2009 Honda Pilot towed to Coggin Honda on a recent Sunday afternoon (4/27/14). The diagnostic indicated that a new starter was needed. It seemed odd that a five year old vehicle with 52,000 would need a new starter, but that is another story. The mechanic worked on my Pilot for a little over one hour, and successfully replaced the starter. They charged me $357 for labor, and added a $50 "shop service fee". Add the $300+ for the starter and taxes, it costs me $782 to get out of there. When I complained, the service tech told me that it was a three hour job according to "the book", and that is what I must pay. The bottom line is that I was charged $407 (labor & shop fee) for a little over one hours work...and that is a rip-off...and that is why I will never go back to that dealership, nor will I ever own another Honda. I have sent a similar email (like this one) directly to the service manager (Mr. Abatsas) at Coggin (about two weeks ago), and have not yet had the courtesy of a response. That speaks volumes as to their customer service dedication. By the way, I DID purchase this vehicle new from Coggin, and used Honda Finance to pay for it. It appears that Coggin is more interested in grabbing the quick nickel, than earning the slow Dollar. More

Wonderful Experience!! First time at this dealership, we stopped in to check out used Civics. I looked online the night before, and found a 2011 with 47,000 miles I was int First time at this dealership, we stopped in to check out used Civics. I looked online the night before, and found a 2011 with 47,000 miles I was interested in; however it was in Coggin DeLand. The sales team did verify that it was still available, so were welcomed to wait until the car arrived. An hour later, however, our salesperson, Said, told us the car was sold the other day. Instead of stopping right there and ending the transaction, Said was determined to make a deal happen. Instead, he talked to his manager and ended up offering us the same price for a 2012 with only 18,000 miles! We thought it was too good to be true, but after a test drive and some paperwork with Sammy, the finance manager, the car was ours! Said and Sammy both went out of their way to make us feel comfortable, and treated us like valued customers, even though we all just met on the same day. We will definitely be taking the car to Coggin for services, and are recommending this dealership to others. Thank you so much!!! More

Stay away from the Coggin Honda Orlando Service Center I brought my 2011 Honda Accord in for a simple installation job. I was quoted 10 hours of labor for installation of lowering springs, 19" wheels/tires I brought my 2011 Honda Accord in for a simple installation job. I was quoted 10 hours of labor for installation of lowering springs, 19" wheels/tires and a short shifter kit. I paid a total of $1,063.00 becuase I thought that if anybody could do the installation correctly it would be Honda. I was wrong. I quickly discovered that the balance and alignment of the wheels/tires was incorrect. After driving to Tampa from Orlando on Interstate 4, I experienced continous vibration in my steering wheel at 55-60mph+, I also noticed that from the far left lane on I-4 my car pulled all the way across all lanes to the far right lane. I brought my car back in and waited for 1 hour for a service tech to drive my car. After he drove the car he said, it needed "fine tuning". Jim the service manager and Kalef the assistant service manager both told me that most likely the real problem with my car wasn't that they couldn't set up my car correctly, but that it was a problem of cross wind on the highway or torque steer. They also told me that I wasn't testing my car properly and that I didn't know how highways are built. I told Kalef that I didn't have time to wait there any longer and that I needed a car to drive so I could go to work. Kalef told me that there was no car available for me to use. After that, Jim told me that there was a car that I could use but, I would have to put down a deposit and pay for the gas. I declined the rental car and said I would wait for my car. I waited a total of 3 hors from the time I got there till my car was done. I was late for work and the service managers treated me like I was a problem and not a customer of many years. Nobody apologized for wasting my time. The next week I drove my car on I-4 again from Orlando to Lakeland and discovered that they had fixed nothing. At this point I decided to contact Jerry Lovins the general manager at Coggin Orlando Honda. I called Jerry 4 times over the course of 4 days. I left Jerry 3 voicemails and had the secretary Irene write down a note for Jerry to contact me. I also sent 2 different emails on 2 different days to Jerry. Jerry still has not contacted me in any way. Instead, I did get a voicemail from Jim the service manager saying that Jerry is busy in meetings and that if I needed something to call Jim. I was so frustrated by this that I am now no longer willing to bring in my car a 3rd time for them to "fix" it. They obviously can't set my car up right and Jerry Lovins doesn't seem to care about my repeated attempts to contact him. I am now demanding a refund for the mount/balance of the tires and the alignment. I bought 2 Honda Accord's from Coggin Honda Orlando over the years and have always serviced them there. If they will do this to me, imagine what they might do to a new customer? Stay away from this dealership! More

Try to avoid If you can, please, consider other dealerships to buy your car. They were only interested in me before the purchase ( I know it sounds like everywhere If you can, please, consider other dealerships to buy your car. They were only interested in me before the purchase ( I know it sounds like everywhere else, but I had absolutely incredible experience at other Honda Dealership, which I would have gone too, if not for the distance) . I needed further assistance after the sale, but my e-mails and calls were ignored by the manager. If your financial manager is Elyin Perez, I advise you to ask for somebody else. Only sales representative communicated with me all the time, although (not his fault) he did not have much power to help me, but he tried his best. If not for Marcial, I would give this dealership all Very Bad marks. Also, please, check with your insurance company how much they charge for GAP insurance. Dealership charged me $750 for 5 years; my insurance charges only $30 for 5 years. Yours might be different, but still, one brief call may save you hundreds of dollars. More

I purchased my first Honda Civic lx 2014 with Coggin Honda of Orlando just a week ago :) let me tell I love my car!! Before heading over to make my purchase I did all the research comparing with other H Honda of Orlando just a week ago :) let me tell I love my car!! Before heading over to make my purchase I did all the research comparing with other Honda locations to see where my better buy will be. I had an appointment with Michael Moushon which was very helpful from the start and flexible with my appointment. Everyone at this location was helpful and kind but working with Michael, he made buying a car fast and easy. He listen to every detail I was looking for and made it happen. Even a phone call to see how things were going with my new car made the experience a great one. Thanks again :) really recommend this location! More

I had a Honda before and was very happy with it. Actually for 13 years. Never had any major problems at all. Your employees went over and above to satisfiy me and were extremely pleasant and carin Actually for 13 years. Never had any major problems at all. Your employees went over and above to satisfiy me and were extremely pleasant and caring. I could not believe my daughter and I were there for five hours. It was a great experience. Especially when Sammy told me my credit rating was better than his (828). That blew his mind. We had a lot of laughs and it was very enjoyable. My daughter said her next car would be a Honda. More

Nelson Merced, Internet Sales Manager, for Coggin Honda and the entire Coggin Honda team (Business Office, Reception and Service) exceeded all my expectations during the purchase of my new Honda Pilot Tour and the entire Coggin Honda team (Business Office, Reception and Service) exceeded all my expectations during the purchase of my new Honda Pilot Touring SUV. From my initial meeting with Nelson to the time my wife and I drove off the lot in our new Pilot, Nelson conducted the sales experience in a professional, courtesy manner and answered all our questions. He used his product knowledge to help us identify and add a few custom touches to make our Pilot meet our needs. If our ongoing service relationship with Coggin Honda goes as well as our sales experience did, we will be really happy and long term Coggin Honda customers. More

The sales person Neftali Murillejo was very nice, knowledgeable and took his time to make sure were satisfied with the purchase. He has also follow up to make sure everything was fine knowledgeable and took his time to make sure were satisfied with the purchase. He has also follow up to make sure everything was fine More

Went to Coggin Honda to buy a new car which I am really happy with. Carlos worked hard to get me the car that I wanted over a period of several days. They have popcorn, hot chocolate ( really nice during happy with. Carlos worked hard to get me the car that I wanted over a period of several days. They have popcorn, hot chocolate ( really nice during this cold weather) and candies in the waiting area. In general I am a honda fan, but I found this buying experience very pleasant. More