Coggin Honda of Orlando

I was naive, new to the US and was purchasing my first car. I decided to buy a Honda Accord. This dealer used a xxxxty tactic against me that I fell for. They said I will get 1%APR if I bought the 10 year car. I decided to buy a Honda Accord. This dealer used a xxxxty tactic against me that I fell for. They said I will get 1%APR if I bought the 10 year long warranty otherwise its 4%. This was just to coerce me to buy the additional warranty (high margin profit for the dealer). I was qualifying for the 1% APR to begin with. The person who handled my case was Jeff Berlan. Very poor experience, would not recommend. More

Typical piece of xxxx dealership. Bought a used car online. Told me they would deliver it to my home the next day. Total xxxxxxxx. They couldn’t sell the car because it had a recall. They had no proble online. Told me they would deliver it to my home the next day. Total xxxxxxxx. They couldn’t sell the car because it had a recall. They had no problem taking my money first though, knowing they couldn’t sell me the car. Then they tell me they were looking for a driver to deliver the car to me. Then when I get to the dealership, they tell me they are looking for the keys. Then they finally come clean and tell me all the xxxxxxxx they were trying to pull. Pieces of xxxx people working there. More

2018 Civic Still under warranty. Took it in for an issue with the radio and car was returned with multiple lights on the dash! Service department told us it was due to two different brand tires?? Said we we with the radio and car was returned with multiple lights on the dash! Service department told us it was due to two different brand tires?? Said we weren't taking the car until the issues were fixed that we weren't idiots. Magically it was a wheel speed sensor which was covered under warranty. BEWARE OF THE SERVICE DEPARTMENT!!!!! More

2018 Civic Still under warranty. Took it in for an issue with the radio and car was returned with multiple lights on the dash! Service department told us it was due to two different brand tires?? Said we we with the radio and car was returned with multiple lights on the dash! Service department told us it was due to two different brand tires?? Said we weren't taking the car until the issues were fixed that we weren't idiots. Magically it was a wheel speed sensor which was covered under warranty. BEWARE OF THE SERVICE DEPARTMENT!!!!! More

Christian is a liar! He gave me an out the door price over the phone and assured me there will not be any more fees added. After I drive over an hour to the store, the xxxxxxx puts brings out an invoice over the phone and assured me there will not be any more fees added. After I drive over an hour to the store, the xxxxxxx puts brings out an invoice that is over $3000 more than the price he originally told me. What a joke! More

DO NOT BUY FROM HERE!!! Coggins Honda - Horrible, rude, overcharging, demeaning, downtalking, gender-discriminting, sexist liars! My boyfriend had visited this facility less than a month ago to test drive overcharging, demeaning, downtalking, gender-discriminting, sexist liars! My boyfriend had visited this facility less than a month ago to test drive the 2020 Honda Ridgline RTD-E. He liked the vehicle, but wanted it in blue, not the silver they had on the yard. He asked for them to get in a blue one and call him as soon as it came in. A few weeks later, my boyfriend was looking online and found that the same car dealer had in a blue 2020 Honda Ridgeline RTD-E. He had not received a call from the salesman. My boyfriend went onto Truecare.com and requested an "out the door quote" on the vehicle for the best price and no haggling. He received a quote from the Coggins Honda Sales Manager Nelson of $41,131 (vehicle, added accessories, delivery fee, and $799 dealer fee). My boyfriend notified Nelson (by text) that he would indeed come for the truck. He received a call from the Coggins Salesman Sean regarding the vehicle. They spoke and my boyfriend promised that he would come for the truck and notified him that he had been there weeks before, but the other salesman never followed up when the blue Ridgeline arrived. We arrived three days later (the Truecare.com quote being good until 10/31), asking for Sean and waited for him to be available. We asked to see the vehicle and test drive it - which we were able to do. We wanted to test drive it just a bit more, but Sean received a call from him manager demanding to know where he was and we had to go directly back to the dealership. We agreed that we wanted the truck and asked to start paperwork. Sean came back with a price of $44,140 for the truck + $2,395 for accessories + $799 dealer fees + $104.50 delivery fee + tax, tag, title for a total of $49,897. Over $8,000 more than the Truecar.com quote we were given by his manager. We disagreed and said no, reminding Sean of the Truecare.com price. He gave us some excuse of the accessories they are adding, not being included in the deal (mud flaps, clear coat, tint 'that still needed to be installed', door edge protectors) and that we would have to pay extra for them... But "he would work with us" and that he "just wanted to be upfront with us". He walked away and didn't come back for about 20 minutes, in that time, we watched (out the window) as he went outside and started moving cars around in their parking lot. We sat... As he did things NOT part of our contract. When he returned, he notified us that he "had his last customer's key and had to give them back" - no apology, no explanation of why he was moving cars on OUR TIME! He pulled up information on his computer to show why they were having to charge us more than the Truecar.com price that his manager had agreed to. The information he pulled up was for the 2020 Silver Honda Ridgeline that my boyfriend had driven three weeks prior. We corrected him and showed him the Truecare.com quote we had in hand. He left to "talk to his manager about getting us a better deal". The second price he came back with was $40,332 vehicle + $1,195 accessories + $799 dealer fees + $104.50 + tax, tag, title for a total of $45,637. Again, $1,300 over the Truecar.com price the Sales Manager Nelson had emailed us, agreeing to. We asked for the manager, tired of the high pressure sales that we were getting from Sean. They introduced the General Sales Manager as Mike - this is where it went downhill FAST. He tried telling us that we were getting the best price. We tried showing him the Truecare.com quot, instead Mike tried telling us that the price didn't include the accessories or fees. By now I was upset and told him that they were wasting our time since we already had a quote from them. This person, Mike, was dismissive of me, putting his hands up in my face, and kept telling me, "Ma'am, ma'am, you need to calm down and stop talking!" Which, coming from a gender-discriminting/sexist man, is even more infuriating! He starts 'mansplaining' to me, telling us that the price given online isn't always the price they can sell it for because of the accessories they add. I tried showing him the printed out quote again and he still wouldn't listen to me, telling me "ma"am, ma'am, you need to calm down and let me tell you...." I finally got so mad that I took the page back, and pointed to the exact wording of "total for vehicle, accessories, dealer fee, and delivery $41,131 and told him that he needed to learn to read English because it was plain to see right there. Mike got nasty with me again, which I then told him that he was being sexist toward me. He took the paper back, looked it over, and then started accusing the Salesman Sean of putting the truck online incorrectly. We told him that the agreed upon quote was actually from the Sales Manager, Nelson. Mike and Sean took our papers and walked away. About 10 minutes later, Sean came back and stated that they were going to honor the deal.... No apology from Sean or General Sales Manager Mike (the nasty woman-hater). My boyfriend signed the quote and agreed to proceed with the deal. Sean leaves, comes back with the beginning paperwork, inwhich he has a form, that is marked in BOLD RED WRITING.... "Dealer owes buyer nothing for accessories". We asked about the paper and Sean tells us that they will not be finishing the installation of the tint or any other accessories (as promised on the Truecare.com quote). At this point I AM DONE!!! I point out the Truecare.com quote includes accessories. I then see the extremely rude, gender-discriminting, General Sales Manager Mike slink into the back offices instead of coming over to apologize to us or explain the 'NO ACCESSORIES' deal to us. I look over at my boyfriend and tell him that we are done and leaving. I explained to Sean that we were leaving because they weren't holding up to the Truecare.com deal and that the manager had disrespected me and should have come over to apologize and finish the deal. Sean then tells me that there us no reason for any of them to apologize because I "was being racist to his general manager". At that point my boyfriend told Sean that he needed to stop talking because I hadn't been racist. I then tell Sean that he too needed to learn to read English because the quote from Nelson was clear and plainly worded. We walked out, until we realised that they had our personal information and Social Security Number. I walked in, looking for Sean - finding him at General Manager Mike's desk. I walked over to them and asked for our personal information back so that they wouldn't hit my boyfriend's credit or try to steal his identity (at this point I wouldn't put anything past these crooks). Mike gets nasty with me, telling me that we couldn't have it back and that the information us now theirs. I demanded it back, causing a crowd to start. Mike states, "Ma'am, you need to leave or I will call the police". I tell him that is fine and again demand our private information back. Which he dismisses me again and instead tells my boyfriend that they already hard-hit his credit and requested the loan - he tells us that it came back with a credit score of 798. I start telling the people gathering that the dealership is horrible and that they won't honor a deal they themselves sent to us - warning others not to buy from the dealership. He calls 911 and tells them that they need to remove me because I am "throwing racial slurs around" and that they want to put a trespassing warrant against me. I again ask for our paperwork back and am told by another Manager (this guy's name tag says Nelson!) that they have to keep it on file instead. My boyfriend sees his nametag and tells the crowd of managers/staff that we just wanted to buy the car at the agreed upon price that Nelson (pointing to Nelson's name tag) gave to us and that Mike should have listened to me when I was trying to show them the paperwork. It gets quiet and I start to tell them that the Truecare.com quote was for the vehicle, accessories... Woman-hater Mike cuts in and loudly states, "we don't need to listen to you... So leave now"! We leave, no truck, Coggins not selling at the price they are in contract with Truecare.com to sell it for, having been treated extremely badly by a gender-discriminting general manager, having been called a racist, and having the police called on us to trespass us. We called Truecare.com and told them of the matter and they are looking into the breach of contract by Sean and Mike of Coggins Honda. I called Honda to make a formal complaint about the rude, gender discriminating behavior of General Sale Manager of Mike and the lack of courtesy/customer service at the dealership - sadly was told by Honda that each dealership is independently owned and can treat customers as they wish. Best part, this morning we received a call from Coggins Honda New Car Salesman Jeff... Asking us why we didn't finish the contract deal with his company yesterday amd that he would agree to the Truecar.com price we had been given. My boyfriend explained the terrible treatment we had to endure by their company and that Mike had called the police on us to trespass us. Jeff said that he didn't understand, no notes to any of that was in the system and that our deal was still processing, just waiting for us to finish signing the paperwork. So... was Coggins Honda staff stealing my boyfriend's identity and getting them a free car on our dime? Why is the deal still active? I wish we would have looked at their rating before going to this dealership - WORSE CAR EXPERIENCE EVER!!! My advise.... RUN, don't walk, away from this dealership. Do yourself, and your wallet, a favor by going to a different dealership - ESPECIALLY IF YOU ARE A WOMAN! More