"MILITARY AVOID THIS DEALERSHIP"
I ended up trading in my truck for an SUV and I was supposed to get a check for $19,500 which was the difference. The sales manager told me that it will take about 5 days to get the check. After 2 weeks I didn't get the check in the mail so I tried to call and email several times to David Salgado (my salesman). He finally called me and said, "sorry, we HAVE your check, but we need you're out of state title and we forgot to ask you for it when you were here.'' Yet, when I was at the dealership I had the title and I asked David if he needed it, but he said no…
David told me that my truck had already been sold and they need the title. I ended up mailing in the title since I live 1.5 hrs away as requested to your dealership that same day to the used car department with ''attention Martha'' as I was told too by David. I sent him the specific address and he said that he said it was good to go. Apparently Google did not have an accurate address for Coggin Used Cars Orlando as it says 11053 instead of 11051. I voiced my frustrations with David about confirming the address and it being wrong and he responded, but after a while he ignored my texts. I emailed the GM since I stopped getting responses and he forwarded me to Eric Hazell. Eric Hazell called me and I voiced my frustrations as I had my title in the dealership, but David didn’t accept it at the time, I mailed it to the address and confirmed it with David, and then he ignored my calls. Frustrated that I have done everything right, I requested my check and when I get the title I would mail it to them since it has been 1 month.
Eric plainly said, ‘’we have to have the title’’ and ‘’Maybe you should have sent it to the right address’’ Then no kidding, he started to talk to someone else while I was on the phone with me. Sarcastically he also said ‘’there is a lien on the title’’ (yet it is fully paid off and I have the title) and ‘’I need a lien release.’’ I spoke my previous bank who had the title. They were very confused and notified me that this is the first time they had every been asked to do that since the title is proof that their is no lean. Ultimately I had to pay money to get the release completed and expedited back to me $26 later.
Also, when I purchased the car I asked David, “Was this vehicle every owned by a smoker or did anyone smoke in the vehicle?” He told me no. I asked because it had been cleaned and sprayed so I couldn’t tell and my children have asthma issues. Of course a smoke odor emerged. I had to pay $150 to get the odor removed and still the odor persists. I couldn’t believe that David lied again. I understand that buying a used car is sold “as is,’’ but I specifically asked prior to buying the vehicle and I was lied too.
Finally, I received my returned title in the mail and my lien release. I was very frustrated so I messaged David and told him I have all the documents. I asked him if my check was ready and he said he would make sure it was ready. I notified him that I was driving up (instead of mailing due to previous issues) there on a specific day and told him I did not want to waste my time if it was not ready. I left early from work & drove 1.5 hours to Orlando to turn in the documents. Once I was there I was greeted and notified ‘’your check isn’t ready.’’ So being the person I am, I sat and waited. Eric Hazell told me he would give me an update within 15-30 minutes and no kidding 2.5 hours later I got up and went to the front and asked for a status update and my check was of course ready at the counter likely for a while.
I’ve been a Healthcare provider in the Air Force for 12 years and am used to waiting, but I have never been treated with such disrespect and poor customer service. I had to take half a day off of my leave, cancel my patients, drive 1.5 hours, & lose $176 to fix the dealerships lies and miscommunication. PLEASE just stay away.
Employees Worked With
David Salgado and Eric Hazell
"BEWARE!! BEWARE!!Started out good at first was told a..."
Started out good at first was told a Vehicle was available to test drive, then we got there and they said it has a deposit on the car and we can't take it for a test drive. That was okay but, then I was told to call the next day to check if the deposit did not go thru. They said It was fine for us to come in again and drive the car. I got there Raul one of the Raul there had the car ready for us to test drive we did I love it I gave them a application they ran my credit and then I was told I could not take the car home because, they guy who put the deposit down had not been to the bank yet and they are waiting on him to call them back and because he put $7,000 down deposit down lol Im upset because I would have never came back to test drive a car if I was told I would have to wait on someones financing to go thru first then they would call me back to purchase the car.
The manager who makes the decisions has Horrible rude nasty ATTITUDE!!! i WILL NEVER GO THERE AGAIN NEITHER WILL ANYONE I KNOW OR DON'T KNOW. They have a scam going on there, running customers credit to have potential buyers lined up just in case a sell falls thru!!! I feel I should have been told the truth because, we asked TWICE!!!!! if we came up there and did a application we could take the car home TODAY?! They told us Twice yes it was first come first serve since we would do a application that day the car is mine that day.
They dinged my credit and didn't even apologize I was told by the manager that Raul did not know what he was doing and if (Angry Manager's voice) he knew this I would not have let you test drive the car at all. As if it was our fault we were told the wrong information, like we work there! VERY UNPROFESSIONAL!!!!
I have never been to a dealership that has done this to me. Horrible Scam!!!
Not Truthful !!!
I only gave it a one star because Raul was nice, but that Manager guy needs to go before this dealership gets closed down.
Employees Worked With
"Businesses should play fair, and I am devastated with the..."
Businesses should play fair, and I am devastated with the way Coggin Honda has handled my purchase and vehicle maintenance requirements two weeks after purchase. Not only did they refuse service but did not provide me with a sales receipt of purchase or maintenance requirement paperwork. You omitted crucial maintenance requirements for this vehicle and blamed it on me for purchasing a used vehicle with no warranty.
We are extremely disappointed and dissatisfied!
Coggin Honda of Orlando
Employees Worked With