Coggin Honda of Orlando

From the moment I entered Coggin Honda of Orlando, I was treated with courteous and friendly employees. I was immediately shown the models I was interested in with the Sales Representative providing me wit treated with courteous and friendly employees. I was immediately shown the models I was interested in with the Sales Representative providing me with all of the necessary information and details. Specifically, Julio Roman and Damien Gonzalez sat down with me exploring all of the options I had from the choice of models to possibilities of sales or lease. They explained each to me in language I could understand and evaluate. They also gave me the time I needed to discern what option was the best. Once I made my decision, they acted promptly to provide me with the vehicle I requested. Additionally, they assisted me with the financing possibilities. Jose Fernandez, then, carefully and professionally guided me through the paperwork and documentation to make my purchase a reality. I have owned Honda vehicles since 1986 purchased from various dealerships in the area. I can sincerely state that my experience at Coggin was the best I have ever had. I enjoyed relating to the staff and felt "at home" in the store. The employees presented themselves in a way that demonstrated to me that they were actually having fun! I highly recommend Coggin Honda of Orlando to anyone who wishes to be treated fairly and in a way that makes car buying a pleasant experience. More

We had an excellent experience purchasing our 2013 Pilot. Buying a new car is very stressful, but not at Coggin Honda. I had gone to my local dealership and got the usual run-around that you expect when buy Buying a new car is very stressful, but not at Coggin Honda. I had gone to my local dealership and got the usual run-around that you expect when buying a car. I found Nelson Merced at Coggin Honda online to be very honest and true to his word. Nelson gave me a price online and I geared myself for "hidden charges" to be sprung on me when I arrived at the store, but to my surprise the price remained the same. Nelson was very helpful and friendly and I appreciate his honesty. Thank you for making my buying experience so positive! More

From the minute we spoke with Felix on the phone about an internet sale to the time we left Elyin and closed the paperwork folder, it was a pleasant experience. Everyone was friendly, helpful and fair. We fe internet sale to the time we left Elyin and closed the paperwork folder, it was a pleasant experience. Everyone was friendly, helpful and fair. We feel very good about our purchase and our customer support. We will be recommending this dealership to others. More

I had my SINGLE TIRE replaced at Coggin Honda of Orlando at 5:20pm, July 5,2013, with Mathew Mendez, the Honda Service Guy. I asked him regarding tire warranty but he seem not to care and know about it . at 5:20pm, July 5,2013, with Mathew Mendez, the Honda Service Guy. I asked him regarding tire warranty but he seem not to care and know about it . So I made a call to Michelin for info then I handed my phone to him and the rep from Michelin and Mathew talked . I asked them about any paper work to be done and Mathew said he will take care of it. Finally, at 7:00pm, my Odyssey was ready and a new tire was installed and he wanted me to call the Michelin again to give my Tire info and start the paper processing for warranty. My Goodness! he could have done it earlier in order not to waste my time coz I still need to pick up my baby and I told him that since from the start. A supervisor came in but have done nothing . At 7:10pm, I decided to stop the warranty paperwork coz I don't want stay any longer. So I just paid them the total amount of $286 and forget about the warranty processing. KUDOS to your lengthy and poor service! Let this be my last visit in your center. People Bewarned --> a single tire replacement would take about 1 hr and 50 minutes. So if you have 4 tires...think about it.... if you have any tire warranty , good luck! More

RJ Lindsay and the sales team provided the highest quality level of customer service, experience, and value when we leased our new Honda CR-V last Saturday. quality level of customer service, experience, and value when we leased our new Honda CR-V last Saturday. More

Had great help from Lenny! He knew exactly what I wanted and was looking for. He Gave me space, advice and a lot of great help. Definitely recommend Lenny for the job! and was looking for. He Gave me space, advice and a lot of great help. Definitely recommend Lenny for the job! More

Jerry Lovins runs the most unprofessional dealership I have ever dealt with, it has been just over six months since I completed my lease and I am still unsatisfied with it. They are more concerned with a have ever dealt with, it has been just over six months since I completed my lease and I am still unsatisfied with it. They are more concerned with attaching an extended warrantee that covers unlimited lamp replacement and wiper blades than finding the right car for you to drive. The sales staff doesn't know which cars are on the lot or what the features of the cars are. If you shop here, beware, and don't opt for the extended warrantee. If you lodge a complaint against the Dealership, and if Jerry calls you back, he will call you stupid and then hang up on you. There are many other Honda dealerships in Orlando, I recommend you go to one of them. Be advised, you may have been told by your finance manager that you were receiving an extended warrantee package for free. I encourage you to review your paperwork, where you will see you have been charged for it. Immediately call Fidelity Warrantee Service to have the package cancelled and refunded to you. If you received a "free" extended warrantee, you will find that you have received one set of wiper blades and the option of $600 in free light bulbs. The rest will be covered by your bumper to bumper Honda warrantee or your car insurance. If you have purchased a maintenance package for oil service, be advised you are being taken for a ride. For example if you paid $1,500 for your maintenance package you will be paying around $250 an oil change, depending on how you drive. Call Fidelity Warrantee Service now and have your extended warranties and maintenance packages cancelled. A 36,000 mile lease will need 6 oil changes, this divided by $1,500 reaches the $250 an oil change. More

I walked in looking for a brand new car to buy, and went in with my mother. We asked to speak with someone who spoke Spanish so JULIO ROMAN came to "help" us out. He was eating popcorn and shook our hands w in with my mother. We asked to speak with someone who spoke Spanish so JULIO ROMAN came to "help" us out. He was eating popcorn and shook our hands with grease and butter all over. We started off by explaining that we wanted to look at cars and prices but that we would most likely not be leaving with a car that night. He said oh no you guys come when you're ready to buy, you buy tonight or nothing. My mother and I obviously thought he was kidding and started to laugh but then when he walked away I sensed that he was not joking so I asked him if he was serious and he replied to me yes, it doesn't work like that. At that point we walked out of the dealership and on the verge of leaving when I thought to myself why give this idiot the satisfaction so I walked back in there asking to speak to a manager and also asked for his name, he rudely held his name tag close to my face and said the manager had gone home for the night but that HE was a senior sales representative. I find that ridiculously because a "Senior Sales Resprentative" would know better, would know how to treat a potential customer and not "kicking them out" because they were not in a rush to purchase a vehicle. Julio also scammed my cousin with his CRV purchase and my mother's car purchase a year prior was also scammed and they did not want to help her out after she drove the car out of the dealership. The place is a joke, WORST CUSTOMER SERVICE I have came across, I assure you that if I would have treated a guest that way at my job, That would of been subject to automatic termination. I hope no one has to relive the experience I had at this poor quality Honda dealership. More

It was a nice experience because they make everything easy, simple, and they like to help me getting the deal according to my needs. Thanks. easy, simple, and they like to help me getting the deal according to my needs. Thanks. More

We were promptly greeted and showed us a lot of options. Very patient with us, worked to get us a payment that met our budget. The finance manger was very friendly and pleasant and made the wait "painless". Very patient with us, worked to get us a payment that met our budget. The finance manger was very friendly and pleasant and made the wait "painless". They earned our trust and a returning customer More