Coggin Honda of Orlando

Terrible!!!!!! Faithful customer for 5 years and then treated very rude and unprofessional. Will be sending letter to Corporate with details. I will no longer ever service my vehicle at Coggin Honda. treated very rude and unprofessional. Will be sending letter to Corporate with details. I will no longer ever service my vehicle at Coggin Honda. Take my advise! They thought towing a car over 30 miles was more important then replacing a battery under warranty. Was even spoken to as if we were doing something deviant. More

Every call I made was returned promptly- (until I paid the cash.) Since that time I have received no (0) return calls. The only people I have been able to talk to are the switchboard operator and one othe the cash.) Since that time I have received no (0) return calls. The only people I have been able to talk to are the switchboard operator and one other employee who told me they have a policy of not sending the old title for 15 days after receipt of payment which is a totally unacceptable and contrary to what I was told at closing. I was also promised a carfax, an extra key, and was told that they had given me everything I needed to get a plate in my home state. All three have proven to be untrue. I have still received no response from any of the many calls which resulted in my leaving messages. Not a good way to conduct business! More

After contacting several Honda dealerships, I purchased a new auto from Coggin Honda. This was based not only on price, but on courteous service, product knowledge, follow-up, quick response and general appe new auto from Coggin Honda. This was based not only on price, but on courteous service, product knowledge, follow-up, quick response and general appearance of the showroom and service department. After all, what value is there in a good price and poor service? Granted, I have just purchased a new car and the service end is yet to be encountered. However, the odds are that a company that places as much concern on treating a customer right and providing a clean showroom and service area, are not going to stop after the sale. After all, ALL dealerships need a referral business as well. NO media can ever replace postive referrals. More

I got a nice price on a CRV via internet. Agreed on the price for 21k. Finance department inflated my interest rate by at least 2 pts. I told them I have been pre-approved by credit union. They won't b price for 21k. Finance department inflated my interest rate by at least 2 pts. I told them I have been pre-approved by credit union. They won't budge and said I can't get the truck at that price if I don't get their ridiculous financing. Amazing , how they sucker you to buy zylon and other warranty and maintenance plan. Oh by the way you need gap insurance too. Run away next time More

I am a customer from Coggin Honda since 2005. I purchased 3 vehicles there since then been the last one a Pilot 2009. Price was VERY COMPETITIVE and the deal was crystal clear: no hidden fees, no small lette 3 vehicles there since then been the last one a Pilot 2009. Price was VERY COMPETITIVE and the deal was crystal clear: no hidden fees, no small letters. And every one that I talked on Saturday were friendly and helped me in the process of how I can recover the money of the other car I was trading in(GAP insurance & Extended Warranty). If you are considering a Honda, go there and ask for Charlie. Guy will really take good care of you. More

DON'T GO THERE!! I went twice - trying to buy a used honda accord. They were VULTURES!! Now, I can deal with car salesmen - i get it - they have a job to do, and sales are probably not great these day honda accord. They were VULTURES!! Now, I can deal with car salesmen - i get it - they have a job to do, and sales are probably not great these days, but these guys were really terrible. Here's my biggest gripe - they won't leave you alone for even a second. I was shopping for a very specific type of used Honda - so I could walk the lot quickly to assess if I needed an actual salesman or not - but they refused to let me do this. The first time, the salesman wouldn't leave me alone - although I didn't see any cars I wanted. When I was trying to levae he tried to strong arm me to actually go inside the building so his manager could "tell me it was okay to leave". Are you kidding me? No. The second time - i decided to wipe the slate clean, and start new. Well, the salesman basically forced me to go into the office before I could look at cars, and started asking me all these questions from his "sales 101 sheet". Questions like "are you buying this car as a gift"?! I told him 4 times that I wanted to go to the lot to look at cars, and he kept saying - in just a minute.... Well, I finally told him that I was going to the lot right now - got up and walked out. Stupidly, he followed. Really - if people are AT car lots - they are interested in buying a car. Harassing them isn't going to make the sale. I will NEVER buy a car from them, nor will I ever go back there to look at cars. It's not worth it. Management should be ashamed for advising their people to act like this. More

I was there to purchase a new Honda Civic. Things seemed to be going well, we had ( I thought) agreed on a price, financing and were about to complete the sale, when I noticed that the dealer fee of $599 ha to be going well, we had ( I thought) agreed on a price, financing and were about to complete the sale, when I noticed that the dealer fee of $599 had been added to the price. This was unacceptable because I had asked twice if the dealer fee was included in the price or would be added on, and was told twice that the dealer fee was included in the price. When I pointed this out, basically I was told that they never include the dealer fee in the price, and without saying in so many words, that the salesman had made a mistake. They would not give me the deal we had verbally agreed upon. The best they would do, the sales manager( a Mr Lopez) told me was give me $100. off the fee. I had to leave without completing the sale. I am very angry. More

I know that it is never fun to purchase a new car but I was treated very well at this dealership. The salesman (Lenny Acevedo) was very straight forward truthfull. ( I laid some traps and he told the truth was treated very well at this dealership. The salesman (Lenny Acevedo) was very straight forward truthfull. ( I laid some traps and he told the truth) Over all a positive experience. I purchased the vehicle. More

Sure, their smiles gleam with kindness. Sure, their voices sound innocent. Truth is, they're just in it for the money. Be aware of the most common bait-and-switches - they use them. NEVER negotiate off voices sound innocent. Truth is, they're just in it for the money. Be aware of the most common bait-and-switches - they use them. NEVER negotiate off monthly payment. Watch all prices they give you in every category. They will try and hit you with a HUGE(!!!!) $595 documentation fee that is pure profit for them if you're not vigilant. Watch out for them trying to change your financing years without notifying you. Be certain to watch your trade-in value as they will definitely give you the lowest amount possible for it. When you negotiate, know the price you're going to buy for it and do not budge. If you go in uninformed, they'll go a couple negotiating rounds with you acting like their final deal is the "best" price to give you when in reality it's definitely not. Take this advice from somebody who experience many of their little tricks and bought a car from them. This is a dealership not worth trusting during the sale. More

The buying experience wasn't too bad, but after I purchased the car it seems that I dropped off the face of the planet in their book. They took an entire month to mail the check to pay off my old car purchased the car it seems that I dropped off the face of the planet in their book. They took an entire month to mail the check to pay off my old car, so I got charged for a car that Coggin had the entire month, and it took another month to get my refund check. Yet when I was at the dealership I just HAD to sign the papers that night. <br><br>Then, I keep getting promotional e-mails from the guy who sold me my car. Really makes you feel like they care about you.... <br><br>Now it's been MORE than 2 months and I STILL haven't received my license plate. I've called numerous times, and most of the time the phone rings about 30 times. I had to leave 3 messages and send them an e-mail, and finally 7 days later I heard back from them. When someone does answer, most of the time they're either rude, or they put me on hold so they can tell their friend that some employer will most likely not give them a drug test. Well, if they're so worried down there about drug tests, that explains a lot!!! It turns out they transferred the tag on the old car to my new car. Well that's fine, but had they spent 2 seconds checking they would know that the old car was in their possession, along with the license plate!! <br><br>I have never, in any experience with a company, car dealer or otherwise, dealt with a more inept group than the bunch down at Coggin Honda. When they put you on hold, their recording tells you they're interested in not just one-time sales, but life-long customers. Well, Coggin, you sure go about it the wrong way. This one-time sale will go back to being a life-long Saturn customer. More