Coggin Honda of Orlando

Best car buying experience ever Being a senior citizen and having purchased many vehicles in my lifetime, I have to say that this car purchase was THE most pleasant purchase ever. Being a senior citizen and having purchased many vehicles in my lifetime, I have to say that this car purchase was THE most pleasant purchase ever. Justin/Shawn and Nelson are simply the best and couldn’t have been more helpful. The deal was fair and the negotiations a non-event. Yes....... I’ll be back. More

New car experience I was. recommended to Coggin Honda through the Costco auto purchase program. I was called by Rob Smith of their internet sales department. Rob was ver I was. recommended to Coggin Honda through the Costco auto purchase program. I was called by Rob Smith of their internet sales department. Rob was very cordial and understanding of my schedule issues. Upon arrival we were warmly greeted. I had toldRob ahead of time the model and coloring was looking for. He had pulled the exact model and color from their inventory and had it up front waiting for us. He gave us an extensive test drive to make sure we were able to understand all of the new features. At no time did we feel rushed or pressured. After the test drive we were greeted by the sales director Nelson Merced. Nelson explained the next steps. After a short time time Nelson returned with their offer. After some fair civil negotiations we came to an agreement. At no time was there any pressure selling or other tactics. After all the paperwork was completed we left feeling that we got a fair deal and were always treated with curtesy and respect. I recommend Rob and Nelson strongly as they are both professionals. More

Bad Honda Experience at Dealership The sales representative, Justin Winn, I spoke to over phone and at the showroom provided incorrect price on New 2018 Honda Accord EXL. When I was try The sales representative, Justin Winn, I spoke to over phone and at the showroom provided incorrect price on New 2018 Honda Accord EXL. When I was trying to negotiate the price in person at the showroom, sales manager Kelby Coleman and the sales representative, Justin Winn, realized there was a mistake in price and just walked out. Sales manager was not ready to own the issue, walked out and refused to talk to me. Sales representative mentioned that the car already have accessaries fixed and the car is going to cost more than what he quoted and said the deal can not happen. I had a very unpleasant Honda experience. I did not expect this kind of experience from Honda. I called Jason Whitten who is the General Sales Manager and mentioned about the experience I had on phone and in person at the dealership. He investigated the escalation and apologized on phone for his staff's behavior. Over all, it was a very unpleasant experience which made me think twice about the choice of car I was planning to buy. More

Unprofessional team These people truly do not care about you after the sale. I would not recommend this place to anyone. My wife and I made that mistake and now I feel ob These people truly do not care about you after the sale. I would not recommend this place to anyone. My wife and I made that mistake and now I feel obligated to warn anyone who's seeking to buy a car. Stay away from this place!!! More

NO AFTER SALE SERVICE When we bought our car, we accepted an interest rate that was incredibly higher than what we should have gotten. (I had received over three points low When we bought our car, we accepted an interest rate that was incredibly higher than what we should have gotten. (I had received over three points lower on another car I bought just the day before). But, either the finance manager is inept and doesn't know how to rehash a deal, or he just didn't want to work to get a better deal. The car was priced well and what my daughter wanted, so we bought it and refinanced shortly after at the three points lower I should have been offered to begin with. Anyway, because of the refinancing, we need to cancel our GAP Policy. I called and was sent to leave a voicemail. No response after two days. Emailed three different people in the dealership to ask for help from the emails on their own website. All three came back undeliverable addresses. Called back, was told the cancellation girl has gone home. Asked for GM, not available. Asked for sales manager, got sent to cancellation girl's voicemail. Just you typical dealership games. More

A Dream Come True! Not only I found a car I loved and dreamed about, but I did find an outstanding dealership too. All of the staff members are nice with you, even if t Not only I found a car I loved and dreamed about, but I did find an outstanding dealership too. All of the staff members are nice with you, even if they are not your seller. Courtesy, attention and quality service are just in the air, and it shows, and it is clear that they do care in making sure their clients are content. Special thanks to Raul, Nicolas, Alvin, and even to Sammy who helped me with the best financial options. They all listened and helped me in their specific areas and I'll be happy to go back to them first the next time I need to replace my car and expect a superb outcome, cause that's exactly how they made me feel. Thank you Coggin Honda of Orlando, you guys did Great! More

Great test drive. I did enjoy the test drive and also appreciated the fact that the sales staff is not high pressure. However, I decided on the Toyota RAV4 because I co I did enjoy the test drive and also appreciated the fact that the sales staff is not high pressure. However, I decided on the Toyota RAV4 because I could get it without turbo. If I decide to get a Honda in the future, I will return to Coggin for a test drive and possibly to buy if they have the best vehicle for the right price. More

It was a worse day ever in my life I HAD TO CALL 911 FOR IT THEY SHOWED ME COSTCO MEMBERSHIP PRICE DISCOUNTED THAN OTHER PRICE UNFORTUNATELY IT WAS THE SAME PRICE WAS ON CAR TAG😂😂 I HAD TO CALL 911 FOR IT THEY SHOWED ME COSTCO MEMBERSHIP PRICE DISCOUNTED THAN OTHER PRICE UNFORTUNATELY IT WAS THE SAME PRICE WAS ON CAR TAG😂😂😂😂😂 I ASK THEM A PAPPER COPY TO SHOW TO THE COSTCO THEY FAILED TO GIVE ME COPY ALSO TO INSULT ME THEY TOOK SIGN ON THAT SAME PAPER SO I ASK CAN I GET COPY ON THAT TIME THEY TOLD ME I WILL GET PAPER COPY IF I SIGN BUT END OF THE DAY IN FRONT OF COP HE HAS TO DISTROY THE PAPER Also bought the 2 Honda Accord Sport from HONDA OF OCALA the day before yesterday I recomend to see my review with photo for HONDA OF OCALA and learn how to do the bussiness professionally More

Excelence Thanks for everything Raul and Emanuel, both help me to get my used car and I'm so happy... Excelence service and costumer service. Good job! Thanks for everything Raul and Emanuel, both help me to get my used car and I'm so happy... Excelence service and costumer service. Good job! More

My sales guy treated me like a dear friend !! Moudy did an amazing job working hard to find the vehicle I want and price range I can live with comfortably. He works on the new car side. However he Moudy did an amazing job working hard to find the vehicle I want and price range I can live with comfortably. He works on the new car side. However he even helped me on the used car side. . I highly recommend him!! Also, my friend of 30 plus years recommended Raul Cruz. He helped her alot. He was not available yesterday. But as you can see, I’m one happy customer and highly recommend Coggin Honda !! More