Coggin Honda of Orlando

Deceptive Business Practices I was in contact with sales personnel at Coggin Honda of Orlando regarding a 2014 CR-Z EX. Over the course of many days we exchanged several phone cal I was in contact with sales personnel at Coggin Honda of Orlando regarding a 2014 CR-Z EX. Over the course of many days we exchanged several phone calls and emails to agree upon a deal. They requested VIN numbers for my trade-ins, detailed photos and information regarding their history and condition. The salesperson and I agreed upon an OUT THE DOOR price of the Black 2014 CR-Z EX for $24,000 including the 5 year / 100k mile warranty, with my two trade-ins and including the payoff that I owe ($8300) on the motorcycle trade. I sent them all of the requested information, including detailed photos and descriptions. The sales person told me that they would work with this. I specifically emailed them stating that I didn’t want to drive down to Orlando from Jacksonville to be told the deal couldn’t be done. Afterwards, I was told that the GSM (General Sales Manager?) “JR” was aware of both of my trades and had the email read to him, and he saw no problem in doing this deal ($24,000 and the two trades, including the balance owed on the motorcycle for the CR-Z EX with the 5yr 100k miles warranty). They then asked me to come in, and asked when I could. I took one of my very few days off from work to drive over three hours from Jacksonville to your Orlando dealership in the weekend traffic and rain. My salesperson informed me via text that she would be in shortly since I arrived early, and she was at church. So, she was inconvenienced as well. While awaiting her arrival at the dealership I looked at several of your vehicles just to pass the time. One aspect that really caught my attention in a negative way was this; while walking up and down rows of cars, and multiple salesmen outside making eye contact with me, for nearly 30 minutes or so, not a single employee approached me on the lot and asked if I needed help. I even entered the dealership, used the restroom, and exited without a single acknowledgement from a salesperson, except the front desk girl saying “Hi”. Very perplexing. So I left, grabbed some lunch, and returned to meet my salesperson. We went for a quick test drive in the CR-Z I selected, just to make sure it was the right one for me. Shortly after we then returned to the dealership to do the paperwork (or so I thought). While walking inside, my salesperson said “We’re just going to go inside and work up the numbers.” That phrase was an ominous foreshadowing to the deceptive business practices that were to come. My immediate thoughts were, “Work up what numbers? We’ve already agreed upon the terms, conditions, and out the door price!” After sitting down, I was informed that the out the door price would be $26,600….I was astounded! Quite perplexed I asked her to review “the numbers” with me. It turns out that price wasn’t even including the warranty which was supposed to be included in the deal. After asking her about the warranty they informed me that the final out the door price would be closer to $29,000! There I just stopped the encounter, asked for my driver’s license and keys for my car, and informed them I would be leaving. I was asked to show them the copies of our email agreement, as if to “prove” what was promised to me. Now my integrity was being called into question, subtly . So, I gladly handed the salesperson my phone with all of our emails and agreements and she took it to her sales managers. She came back and said there wasn’t anything that could be done! With that I was left shocked, feeling disgust and anger. Silently I got up, asked for my keys and license, and headed towards the door. On my way out my salesperson followed me and addressing the sales managers told them I came all the way from Jacksonville and was returning without the vehicle, they just sat there, with careless expressions on their faces and said nothing. I don't blame Ms. Rue, your management team on the other hand is completely at fault. Approving a transaction one day, BAITING a customer, then retracting the proposal after the customer is in store is a textbook example of deceptive trade practices, UNACCEPTABLE! A formal policy statement made by the FTC in 1988 states: currently, a practice is deceptive if it will likely mislead a consumer, acting reasonably under the circumstances, to that consumer's detriment. That perfectly defines my ordeal with Coggin of Orlando. NEVER in my life have I felt so deceived, betrayed, used, and foolish. It’s amazing to think I was originally asked to ride my motorcycle in and have a family member bring my car too, so then I could have been wet and disgraced while simultaneously inconveniencing my family as well! We have owned several Honda automobiles, but if this situation isn’t corrected our current accord will be the last Honda I ever own, and will be sure to make this story known to every person I come in contact with. This entire ordeal was a disgrace to the Honda of America brand, and was insulting to myself. I expect Honda to honor our original agreement and offer me compensation for this situation which should have NEVER happened in the first place. If I could rate 0/5 I would! Edit: Today I received a follow-up call from Coggin Honda of Orlando regarding my previous bad review. Ms.Rue called today and "offered" (attempted to bribe) me with less than originally agreed upon (see my last review on how they baited me to their dealership, and then REFUSED to honor their written promises).I was told she would honor our previous written agreement regarding a 2014 crz ex, UPON THE CONDITION THAT I FIRST REMOVE THE NEGATIVE REVIEW! What nerve! When I asked Ms.Rue about the warranty which was part of our original agreement, she said that she absolutely could not include it. So one day via email she can, then after their bait - and - switch is discovered, their whole offer changes?! It sounds like this dealer just doesn't want the public to know of their DECEPTIVE BUSINESS PRACTICES! When I told them that my review wouldn't be removed until they honored our original agreement and I was a satisfied customer, she just HUNG UP ON ME! This is the absolute example of customer disservice! Coggin Honda is attempting to conceal their deception! Maybe they will try to deceive me a third time? Since day one, and my first correspondence with coggin I was completely honest and transparent of what I expected and was willing to do. Coggin Honda of Orlando used trickery and deception in an attempt to lure me in and boost their profits while simultaneously imposing an undue burden and detriment upon me! Don't let yourself be deceived, find a dealership that is upfront and honest with is customers. More

Ripoff On January 21 2014 I went to Coggin Honda of Orlando to trade my car. Everything went well until I went to finance, Mr. Sammy Naba convince me to by b On January 21 2014 I went to Coggin Honda of Orlando to trade my car. Everything went well until I went to finance, Mr. Sammy Naba convince me to by buy extended warranty so he can drop my rate by 1%. He also said I can call to cancel the extended warranty after the loan is approved. My vehicle extended warranty maintenance contract is from Fidelity Warranty Services, Inc. (FWS). On February 10th, 2013 I call FWS Insurance and told them to cancel the contract due to fact I can cancel in 90 day with 100% refund. The person on the phone told me I have to go to Coggin Honda of Orlando to cancel the contract. The next day I went to the dealer and cancel the insurance. The finance manager Mr. Osama Abu-Naba'a told me it would take 2 to 3 weeks for the $5800 to credit back to my account. I call several times and he told me they send the money to the bank. I contact the bank but, they never receives the check. On March 25th, 2014 I went back to the dealer and spoke to the head of finance Mr. Jason Pangle he told me Mr.Osama Abu-Naba'a had never canceled the insurance and he will do it himself. Still today the bank has not received the check and either of these guys wanted to talk to me. I want to report this as breach of contract and fraudulent activities and bad business practices. Please do not do business with them. More

Terrible customer service/Loyalty means nothing! I’m writing this review to express my frustration and disappointment with Coggin Honda of Orlando. On April 2, 2014, I purchased a 2011 Hon I’m writing this review to express my frustration and disappointment with Coggin Honda of Orlando. On April 2, 2014, I purchased a 2011 Honda Civic from the Used Card Department. I also purchased an Optional Service Contract for $2,668.89 from Coggin Honda. The contract was with JM&A Group/Fidelity Warranty Services, Inc. On April 17, 2014 I returned to Coggin Honda to cancel the Service Contract. An employee in the Contract Department completed the “Cancellation Form” and had me to sign. The employee told me it would take approximately 4-6 weeks to receive the refund from JM&A. After six weeks passed, I contacted JM&A to check the status of the refund. I was told they never received the Cancellation Form from Coggin Honda of Orlando. The JM&A employee asked me if I had a copy of the Cancellation Form, which I did have. I faxed it to them and they began the refund process. They said they would be returning $2,506.00. I was told by JM&A employee that the remaining $162.89 in taxes should be returned to me by Coggin Honda. I telephoned the Contract Dept. employee about the tax refund. That employee told me that I would have to speak with the Accounting Supervisor. He transferred my phone call to the Accounting Supervisor. When she came on the line I introduced myself and explained the reason for my call. She immediately became irate and spoke to me in a hostile tone of voice. I asked her kindly to be civil, there’s no reason to be harsh with me. She said “we don’t usually return tax charges after 30 days”. Ms. Caldwell further said she’ll look into this and then “cut me a check”. As of this date, I haven’t received a check or telephone call from anyone at Coggin Honda of Orlando. More

Excellent service!! I would like to say how wonderful of an experience we had at Coggin Honda last week. Jonathan Camacho was extremely friendly and helpful. In what co I would like to say how wonderful of an experience we had at Coggin Honda last week. Jonathan Camacho was extremely friendly and helpful. In what could have been a very stressful time, he helped us get our engine completely rebuilt in less than 24 hours! We were very impressed and would like him to be recognized for his excellent service. Thanks for everything! More

Best Salesman and Dealership ever! I was looking for a 2007-2011 Camry. I lasted almost 3 weeks looking for the Camry. I had some ok and not so ok experience at other dealers. I was dri I was looking for a 2007-2011 Camry. I lasted almost 3 weeks looking for the Camry. I had some ok and not so ok experience at other dealers. I was driving on OBT and saw a Camry on the Coggin Honda lot. I walked in and asked to see the car. Mark Bhimani was the salesman that helped me. Mark is the best salesman ever. He was very nice and knowledgeable. Mark made us feel at home. I wish I would have gotten to Coggin before the other dealers. Erik Gunnarsson helped us with the final price of the car. Sammy De La Rosa was the finance manager. I only stay with cars for 3 yrs, I will go back to Mark so I can trade my 2010 Camry. Mark you are the best. I wish all salesman were like you. Mark you rock. Thank You. More

Friendly, ripoff Arthur Was as expected a "car salesman". He kindly showed us a 2001 Honda odyssey that was ready to be shipped to the auction. it was a total repaint Arthur Was as expected a "car salesman". He kindly showed us a 2001 Honda odyssey that was ready to be shipped to the auction. it was a total repaint not detailed bad tires in general disrepair. he said after dealer inspection that he could save us a bunch of money and fit this Van $3000.00 under our budget. We did not feel comfortable with the option of purchasing the car at $6000 with our trade in on top of it. After checking Kelly blue book at home later in the evening the 2001 Odyssey price range, we would have over paid to the tune of $3000.00 purchasing from Aurthur. Kelly blue book was right about $4000.00 for a 2001 Honda odyssey. Thanks Arthur....... Regards Dan More

Salesman Excelent customer services Marcial Mercado arrived early and assited us before the place opended he went above and beyond to get me the car i wanted Excelent customer services Marcial Mercado arrived early and assited us before the place opended he went above and beyond to get me the car i wanted More

The starter that ended it, at Coggin I had my 2009 Honda Pilot towed to Coggin Honda on a recent Sunday afternoon (4/27/14). The diagnostic indicated that a new starter was needed. It see I had my 2009 Honda Pilot towed to Coggin Honda on a recent Sunday afternoon (4/27/14). The diagnostic indicated that a new starter was needed. It seemed odd that a five year old vehicle with 52,000 would need a new starter, but that is another story. The mechanic worked on my Pilot for a little over one hour, and successfully replaced the starter. They charged me $357 for labor, and added a $50 "shop service fee". Add the $300+ for the starter and taxes, it costs me $782 to get out of there. When I complained, the service tech told me that it was a three hour job according to "the book", and that is what I must pay. The bottom line is that I was charged $407 (labor & shop fee) for a little over one hours work...and that is a rip-off...and that is why I will never go back to that dealership, nor will I ever own another Honda. I have sent a similar email (like this one) directly to the service manager (Mr. Abatsas) at Coggin (about two weeks ago), and have not yet had the courtesy of a response. That speaks volumes as to their customer service dedication. By the way, I DID purchase this vehicle new from Coggin, and used Honda Finance to pay for it. It appears that Coggin is more interested in grabbing the quick nickel, than earning the slow Dollar. More

Wonderful Experience!! First time at this dealership, we stopped in to check out used Civics. I looked online the night before, and found a 2011 with 47,000 miles I was int First time at this dealership, we stopped in to check out used Civics. I looked online the night before, and found a 2011 with 47,000 miles I was interested in; however it was in Coggin DeLand. The sales team did verify that it was still available, so were welcomed to wait until the car arrived. An hour later, however, our salesperson, Said, told us the car was sold the other day. Instead of stopping right there and ending the transaction, Said was determined to make a deal happen. Instead, he talked to his manager and ended up offering us the same price for a 2012 with only 18,000 miles! We thought it was too good to be true, but after a test drive and some paperwork with Sammy, the finance manager, the car was ours! Said and Sammy both went out of their way to make us feel comfortable, and treated us like valued customers, even though we all just met on the same day. We will definitely be taking the car to Coggin for services, and are recommending this dealership to others. Thank you so much!!! More

Stay away from the Coggin Honda Orlando Service Center I brought my 2011 Honda Accord in for a simple installation job. I was quoted 10 hours of labor for installation of lowering springs, 19" wheels/tires I brought my 2011 Honda Accord in for a simple installation job. I was quoted 10 hours of labor for installation of lowering springs, 19" wheels/tires and a short shifter kit. I paid a total of $1,063.00 becuase I thought that if anybody could do the installation correctly it would be Honda. I was wrong. I quickly discovered that the balance and alignment of the wheels/tires was incorrect. After driving to Tampa from Orlando on Interstate 4, I experienced continous vibration in my steering wheel at 55-60mph+, I also noticed that from the far left lane on I-4 my car pulled all the way across all lanes to the far right lane. I brought my car back in and waited for 1 hour for a service tech to drive my car. After he drove the car he said, it needed "fine tuning". Jim the service manager and Kalef the assistant service manager both told me that most likely the real problem with my car wasn't that they couldn't set up my car correctly, but that it was a problem of cross wind on the highway or torque steer. They also told me that I wasn't testing my car properly and that I didn't know how highways are built. I told Kalef that I didn't have time to wait there any longer and that I needed a car to drive so I could go to work. Kalef told me that there was no car available for me to use. After that, Jim told me that there was a car that I could use but, I would have to put down a deposit and pay for the gas. I declined the rental car and said I would wait for my car. I waited a total of 3 hors from the time I got there till my car was done. I was late for work and the service managers treated me like I was a problem and not a customer of many years. Nobody apologized for wasting my time. The next week I drove my car on I-4 again from Orlando to Lakeland and discovered that they had fixed nothing. At this point I decided to contact Jerry Lovins the general manager at Coggin Orlando Honda. I called Jerry 4 times over the course of 4 days. I left Jerry 3 voicemails and had the secretary Irene write down a note for Jerry to contact me. I also sent 2 different emails on 2 different days to Jerry. Jerry still has not contacted me in any way. Instead, I did get a voicemail from Jim the service manager saying that Jerry is busy in meetings and that if I needed something to call Jim. I was so frustrated by this that I am now no longer willing to bring in my car a 3rd time for them to "fix" it. They obviously can't set my car up right and Jerry Lovins doesn't seem to care about my repeated attempts to contact him. I am now demanding a refund for the mount/balance of the tires and the alignment. I bought 2 Honda Accord's from Coggin Honda Orlando over the years and have always serviced them there. If they will do this to me, imagine what they might do to a new customer? Stay away from this dealership! More