Coggin Honda of Orlando

I originally bought a Honda Civic from Ocala Honda but since they weren't willing to work with us on a lower price for a new car, Ron Bertran suggested we called your dealership. Our Salesman, Elyin Perez since they weren't willing to work with us on a lower price for a new car, Ron Bertran suggested we called your dealership. Our Salesman, Elyin Perez was very professional and friendly. He helped in making a our buying experience at your dealership a pleasant one. I would highly recommend your dealership to anyone I know that is looking to buy a car. Even though we have a local Honda dealership in Ocala, it was worth the trip to Orlando to work with the staff at Coggin Honda. More

I called several dealers, as I do not have the time to go personally and shop. coggins honda was pleasent and gave me all the price details i needed. When I showed up at the dealership, Nelso was there to ho personally and shop. coggins honda was pleasent and gave me all the price details i needed. When I showed up at the dealership, Nelso was there to honor what he had told me. The experienced was nice. Would definately by from them again. More

The number one rule of how to sell a car is know thy customer. I do not know what kind of losers and junkies go to this dealership but I was not impressed with Coggin. I went to test drive a 2010 Honda customer. I do not know what kind of losers and junkies go to this dealership but I was not impressed with Coggin. I went to test drive a 2010 Honda Insight Hybrid. Before going to the dealer I spent hours scowering the Internet to learn all about the car, how it works, customer reviews, YouTube reviews, kbb.com reviews. I also Kelly Blue-Booked my trade-in and knew exactly how much it’s worth. I was educated all about the car and the available options. 3 things troubled me about Coggin. First was that before we got to the test drive the sales rep wanted authorization to pull my credit history, wanted to know how much I intended to put down and when I intended to buy. This was his first mistake. He thought that since I am a young single male that my credit rating was crap??? Second were the cars on the lot themselves. Again… I had spent hours researching the particular upgrade options / accessories. At Coggin they had about 20 Honda Insights on the lot and they were all the same. ALL of them!!! They all had the same basic stereo systems without XM, none of them had the navigation system, none of them had tinted windows, etc. I could understand if they only had 5 on the lot but to have 20 that were all the same? The test drive itself was fine but I knew that I had no intention of buying a base model vehicle. I wanted the navigation system, I wanted the upgrades. But what really turned me off was the sales managers statements about the upgrades. When I asked him why none of the 20 cars on the lot had XM he told me they all had HD-Radio and that no one really gets XM. BULL-SHIT! I am a subscriber to XM and to insult my intelligance like that made me mad. Maybe no one at his dealership gets XM because they order nothing but base models from the factory that have the same basic junk stereo. He then told me for an additional $159 they could install XM, an extra fee! Then I asked why none of the windows were tinted. He said tinted windows are an upgrade on all Honda vehicles and that for an extra $200 they could do it at the dealer. When I pressed him further to ask if that meant they take apart the car and replace it with all new windows he admitted that they add those tinted coverings meaning that in about 5 years the tint turns purple and bubbles up. In conclusion, the lack of trust the dealer put in their potential customer, the bull-shit statements about XM and tinted windows, and the fact that they had about 20 cars on the lot that were ALL exactly the same really turned me off. In the end I went to a different brand name vehicle and to a dealer that offered XM in ALL their vehicles regardless of price and offered tinted windows at no extra exspense. I may not have gotten the navigation system but at leas the dealer I went to knew their customers needs and did not pussy-foot around. More

I was shopping for a new Honda CR-V EX. My Costco auto shopping program directed me to Coggin Honda. Nelson Merced called me. After explaining to him what I was looking for, he told me that he had just ta shopping program directed me to Coggin Honda. Nelson Merced called me. After explaining to him what I was looking for, he told me that he had just taken a 2010 CR-V EXL in on trade with only 3000 miles. He said he could sell it to us for the price that a new EX would be. He held the vehicle till we could get there that night and look at it. We were very happy with the CR-V EXL and bought it. Nelson made the deal that he committed to over the phone and more. Very good shopping experience, especially since I hate shopping for cars. More

I Bought a new car from them and every thing was smooth at first, I was told I was approved and I had already selected a car ,and after hours of hagling over the price everything seemed to be about to draw at first, I was told I was approved and I had already selected a car ,and after hours of hagling over the price everything seemed to be about to draw to a close when abuptly I was informed I needed a cosigner. I thought wow this is not right but what ever so I called a famliy memeber to get a cosign after getting that taken care of I was finalizing the paperwork when I noticed the names had been reveresed on the paper work, now its going on 6 hours and I just wanted to get out of there, when I ask about the mix up I was informed that it didn't matter whoses name was where and he would note to fix it in the morning well that never happened and I am now driveing a car that is in my famliy members name as well as registered to them and after hours of hagling they say it can't be fixed and blame it on Honda Financial, Honda Financial Blames it on them but nobody is willing to fix the problem , I have been treated like dog crap while trying to fix this, made fun of, ridiculed and lied to. corporate greed has obviously overrun the customer service of this dealership More

I began my initial conversations via the Web after finding the vehicle I was interested in. Larry made the intial phone contact with me. From that first conversation, Larry was thorough, honest, exp finding the vehicle I was interested in. Larry made the intial phone contact with me. From that first conversation, Larry was thorough, honest, expedient and very helpful. Larry made my used vehicle purchase enjoyable. I would also compliment Eric Gunnarsson, Finance Manager for his professionalism in handling the transaction. More

I first went to the Coggin Website and got "pre-approval" for a new Honda Accord. Over the next few days I received several phone calls and emails inviting me to come in and look at their inventory. I got for a new Honda Accord. Over the next few days I received several phone calls and emails inviting me to come in and look at their inventory. I got in contact with an Internet Sales rep and told him exactly what I was looking for. I tried to make it clear to him that I have a packed schedule and was not in the mood to have my time wasted. I asked him to please let me know if he could not meet my wishes. He assured me that he could, so I made an appointment with him. I met with him a couple of days later. Within 20 minutes he offered me an overly inflated payment for an Accord. I told him that I had already made him aware of what I wanted. He said there was nothing he could do. I thanked him for his time and left. The next day he called me back and apologized. He said he "went to bat for me" and got me a deal. Funny how things change. I agreed to meet with him again, but also requested again that he not waste my time. I had three appointments that morning that I had to keep. He promised he would make it quick. Long story short, we came to an agreement on a deal. I signed all the paperwork, they gave me the keys and owners manual. I was just waiting to sign the final paperwork. I missed two of my appointments, waited two and a half hours, for them to come back to me and tell me that they could not go through with the deal they had proposed. I have never felt so jerked around in my life! I was a repeat customer with Coggin, had an approved credit rating, been on my job for almost eight years, been at my residence for almost 3 years, and they still tried to con me. I will never step foot in that dealership again and I strongly suggest that no one else does!! I have since been, not pre-approved, but bank approved for a loan greater than the one I was negotiating with Coggin Honda. I am now driving a brand new Toyota, and couldn't be happier with the experience I had purchasing it. I find it very upsetting that in today's market that there are still businesses that don't respect the buyer's power. Coggin Honda, and all of it's employees and executives should be greatly ashamed of themselves. I seriously doubt that Mr. Charles Oglesby, President and CEO of Asbury Automotive Group, will be pleased with the letter I am currently drafting to him directly. More

This is by far the best new automobile purchase I have This is by far the best new automobile purchase I have ever had. The Internet Sales Manager, David Drenning was courteous, and professional. Dea This is by far the best new automobile purchase I have ever had. The Internet Sales Manager, David Drenning was courteous, and professional. Dealing with Mr. Drenning made you feel like you met a salesman who had the customer's interest at heart. I must say this dealership functions as a team focused on customer service and satisfaction. My first contact with Coggin Honda of Orlando was through Rosmarie. She contacted me in response to my American Express Buyer's Program. Her enthusiasms came through the telephone and she set up an appointment with Dave Drenning who was immediately available when we arrived. He determined the model vehicle and features we wanted, ensured it was available and facilitated the appraisal of our trade-in. He was very professional and did not try to push the sale and despite his relatively laid back approach, we had an agreed upon deal in about two hours which included the test drive. While we were completing some paperwork, Tom Maier who works in the front office area took the new car to the detail shop to make sure it would be detailed as quickly as possible. This didn't seem to be part of his job description but it clearly reflects the team effort that the personnel of this dealership put into their sales. Overall, I would recommend Coggin Honda of Orlando to any of my friend, and even my mother, if she were alive! For the record, this is the first time I've ever been to Coggin, I'm not related to anyone who works there, and don't know anyone who works there. But they made me feel like I was a very important customer the whole time I was there. Coggin Honda of Orlando is a super dealership in my opinion. And Dave Drenning is a super salesman. More

THE FACILITY AND ATMOSHERE WAS EXTREMELY NICE. I FOUND THE PEOPLE TO BE VERY FRIENDLY AND HELPFUL. I REALLY LIKE THE SALES PERSON (MR. HENRY BROWN). HE IS THE MAIN REASON I GOT A CAR FROM COGGIN HONDA. THE PEOPLE TO BE VERY FRIENDLY AND HELPFUL. I REALLY LIKE THE SALES PERSON (MR. HENRY BROWN). HE IS THE MAIN REASON I GOT A CAR FROM COGGIN HONDA. I INITIALLY VISITED THE HONDA DEALERSHIP LOCATED IN WINTER HAVEN, FL. BUT, MR. HENRY BROWN PROVIDED ME WITH ALL THE INFORMATION I NEEDED IN ORDER TO MAKE MY DECISION. HE'S AWESOME. More

Fast friendly service. Enjoyed working with sales person, did not feel pressured. Worked with us on price. We were able to test drive multiple cars without dealer so we could really ge ta feel for the car wh did not feel pressured. Worked with us on price. We were able to test drive multiple cars without dealer so we could really ge ta feel for the car which we appreciated. The car dealership was clean. More