Coggin Honda of Orlando

MANIPULATING & DISHONEST I have leased my last 3 vehicles from Honda. My experience with Coggin Honda from October 23 - October 28th was the ABSOLUTE worst. After looking at I have leased my last 3 vehicles from Honda. My experience with Coggin Honda from October 23 - October 28th was the ABSOLUTE worst. After looking at the vehicle, going back and forth with the sales associate and finally agreeing on the price and terms, we came back in only to find ourselves in a BAIT N SWITCH scenario. The sales manager/vp made up an excuse, changed the agreed upon deal and wasted our time. It's a shame that Coggin has dishonest sales leaderdship. More

Listened and took care of my concerns "Devon from Jamaica" was a wonderful help with locating my next car purchase. He went so far as to drive to Jacksonville to pick it up for me! Who wan "Devon from Jamaica" was a wonderful help with locating my next car purchase. He went so far as to drive to Jacksonville to pick it up for me! Who wants to do that? He was professional, addressed each of my concerns/questions and did so with a positive "can do" attitude. I recommend you ask for him when you're in the market for your next ride! More

Horse & Buggy Preferable to Dealing with Coggin Honda On Monday, 09/23/19, at about 4:00 PM I pulled into Coggin Honda and went inside. I told the receptionist I was interested in speaking with someone in On Monday, 09/23/19, at about 4:00 PM I pulled into Coggin Honda and went inside. I told the receptionist I was interested in speaking with someone in reference to the purchase of a new vehicle. She called for a salesman who joined me immediately. We sat and he gathered some information relative to the vehicle I was interested in and said he would look to see if a suitable vehicle was in their inventory. The salesman returned and said he had found a vehicle for me to look at and drive but that he had a vehicle delivery to attend to and was turning me over to his sales manager. The sales manager spoke to me for some time about Honda quality, the government bailout of GM and some other topics of little interest to me. Finally, he said he would make a copy of my Driver's License so I could drive the vehicle. He returned my Driver's license to me and said he would be "right back". I waited....had cup of coffee...waited...walked around the showroom...waited....sat down and checked e-mail and messages...waited....and waited. There were very few people in the dealership other than employees yet I was left totally alone. Finally I saw the sales manager from across the showroom and it appeared to me he was purchasing a snack from a vending machine. He saw me looking at him and gestured to me that it would be "just a few more minutes". At this point I had been in the showroom for 1 hour and had yet to see a vehicle. At that point, I walked out the door. I saw the salesman I had originally spoken with and told him I had given up, and was leaving and headed to Holler Honda. In my life I have purchased a number of new and used vehicles but I have never been treated as poorly as I was at Coggin Honda. If you are considering this dealership, my advice to you is, "STAY AWAY FROM COGGIN!!! I would travel by horse and buggy before I would deal with Coggin Honda. I have rated them ONE star only because I cannot rate them ZERO stars. More

Dishonest...Tried to upcharge on a quote for a battery Had a verbal phone quote of $124.99 + tax for battery and it being installed. It is literally loosening 4 bolts, lifting and replacing, then tightenin Had a verbal phone quote of $124.99 + tax for battery and it being installed. It is literally loosening 4 bolts, lifting and replacing, then tightening the bolts. Took 5 minutes. They tried to say it was now $179 + tax. Really?? After insisting on Coggin honor their quote, they did, but charged $15 for a "shop fee." This in addition to the labor. What shop material was used? None. Dishonest is all I can say. More

As soon as these guys get your money -- you're outta there The finance guys screwed up on determining the charges for my purchase. That affected the loan I obtained on the car. When it came time to get my tags The finance guys screwed up on determining the charges for my purchase. That affected the loan I obtained on the car. When it came time to get my tags, they told me I owed them another $325. That's a hardship for me that would not have occurred if they had correctly determined the price of the deal so I could have covered the entire expense with the loan. I've been calling them for two weeks. 19 times out of 20 the operator does not answer the phone, and the sales department doesn't answer because they're always busy helping other customers. They screwed me and there was no one I could talk to about it, and when I finally got through, there was nothing they could do for me -- despite their screwup. I really regret the day I drove into their lot. More

The WORST Experience I ever had with Service dept I took my car to the service dept of Coggins Honda of Orlando for oil change on Wed 07/31/19. They did the oil change. After I left the dealership I n I took my car to the service dept of Coggins Honda of Orlando for oil change on Wed 07/31/19. They did the oil change. After I left the dealership I noticed they scratched the inside of my car and there was very nasty foot prints all over the interior of my car. That was 5:00 pm. I called the dealership immediately. I.spoke with the operator. She told me everybody left, and she will leave a message with David Vocci, the service director and he will call you back. I never heard back from him. I called the first thing on Thursday morning and asked to talk to David Vocci. Chris from the service dept told me David in meeting and he will call you back. I never heard from David. I called three times and I get the same answer. Then on Friday, I went to the service dept to talk to David Vocci. He came and without looking at the car, he said we are not fixing your car. You should told us before leaving the dealership. I asked to see the general manager, Michael. I met Michael. Again without looking at the cargo got the same answer "we will not fix your car" and he accuse me of not telling the truth. Michael was the worst . he was very rude, very unprofessional, very mean, very cold and thinks everybody is dishonest. I guess dishonest people think everybody is dishonest. I always expect when I take my car to a dealership that they will take a good car of my car. NOT at Cggins Honda of Orlando. I have the WORST Experience at the Service Dept of Coggins Honda of Orlando. Pls I you have to take you car to this dealership make sure you take pictures of the exterior and interior of your car. More