I received a letter in the mail indicating a recall on my passenger side air bag. My fiancé set up the appointment with the Coggin to get it serviced today. Days before this, I was telling my friends that had Hondas, to be sure to get checked and I told them I would be going to the Coggin on OBT. Not one good experience was mentioned but I still decided to go. Not only was it close to home but things happen, I felt like my experience wouldn't be bad even though several people have told me nothing good. The appointment was set up for 9:20am. My fiancé misses work to avoid me having to miss work and takes the car to get servicing. He spoke with Fernando Muniz who told him this process could take up to 3 hours. 2:30 comes around, no call. Nothing. So he calls to get an update. No answer. He shows up around 3,and they tell him they couldn't find any paperwork on this appointment, that they NEVER GOT A PHONE CALL- so appartantly we just made up the appointment time- and to top it off the service rep by the name of Fernando Muniz was no where to be found. so he waits to just get the car back for someone to then tell him, they received the wrong part? So basically just a xxxx ton of BS. It's inconvenient first off to have to fit in an unexpected issue with your car, no communication, time wasted and time loss for missing work, then to have it seem as if you weren't even a factor to this location after setting up an appointment? In fact, if my fiancé would have never shown up, how far along would they have noticed my vehicle sitting in their lot? It's inconsiderate, extremely unprofessional and frustrating. Thank you for absolutely nothing. Literally.