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Coggin Honda of St. Augustine

St. Augustine, FL

Overview
Reviews
Vehicles
4.8
1,332 Reviews
Call Dealership (904) 797-9835
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2925 US-1

St. Augustine, FL

32086

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Showing 1,332 reviews

January 23, 2025

My last experience was the best one yet at any dealership. They took very good care of my and my Honda. More

by Brody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chevelle (I believe) ⭐️⭐️⭐️⭐️⭐️
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January 23, 2025

Well, first time here, made an appointment only to be told there would be a 3 hour wait. I wasn't very happy since I drove a long way and could not reschedule, however the man was apologetic and did his More

by lena.brown94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Jan 31, 2025 -

Coggin Honda of St. Augustine responded

Lena, Thank you for sharing your experience with us. I’m sorry to hear about the unexpected wait during your visit, especially after driving a long way. While I’m glad to know that our team member worked hard to accommodate you as quickly as possible, I understand how frustrating the delay must have been. Your time is valuable to us, and we’re always striving to improve the efficiency of our service while maintaining quality. If there’s anything further I can do to address your concerns or assist you in the future, please don’t hesitate to reach out to me. You can contact me, Victor Fehrm, General Manager, at (904) 494-0425. We hope to provide you with a much smoother experience during your next visit. Sincerely, Victor Fehrm General Manager Coggin Honda of St. Augustine

January 19, 2025

Very friendly and professional service. No hard sell or pushing services that I don’t want. More

by TrumpRevolution 1565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Kenton, Jenifer Wall
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January 18, 2025

I appreciate the professionalism of Mr Kerry. He was of great help getting my recall and maintenance completed. More

by dmillersr60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry
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January 18, 2025

Joe Eff was great! ! He was very helpful. Best customer service I’ve had at Coggin. More

by Lisa Nichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Eff
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January 17, 2025

Tim was very professional and took great care of me with the purchase of my new used CR-V More

by italianastl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim
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January 17, 2025

Fast convenient service and courteous service writers. Kerry was very professional and shows he really cares. More

by jeffpar3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry
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January 15, 2025

Service department is just simply THE BEST! I’ve been a very satisfied customer for well over a decade now. They are thorough, honest, and always keeping you up-to-date on what’s happening wit More

by jagfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Wall
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January 14, 2025

I h as d to wait 5 hours for an oil change and tire rotation ! Very unprofessional service department! I’m sorry I bought a car there ! My review could be very lengthy. If someone from the dealership More

by wpd.336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerry
Report | Print
Jan 16, 2025 -

Coggin Honda of St. Augustine responded

Thank you for sharing your feedback. I sincerely apologize for the long wait time you experienced despite having a reservation. This is not the experience we want for our guests, and I understand your frustration. I would like to personally address your concerns and ensure we take steps to improve. Please reach out to me directly at (904) 494-0425. Your satisfaction is very important to us, and I hope to regain your trust. Sincerely, Victor Fehrm General Manager Coggin Honda of St. Augustine

January 14, 2025

Upon making a service reservation, I arrived approximately 30 minutes early, I had to wait '5' hours for the completion of an Oil Change & Tire rotation. even after reserving a time. Very Unprof More

by wpd.336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerry
Report | Print
Jan 23, 2025 -

Coggin Honda of St. Augustine responded

I understand your frustration with the recent service experience at our dealership, especially the longer than expected wait time for your appointment. To ensure we provide the best service experience for all our guests, I would appreciate the opportunity to speak with you directly about this. Please feel free to contact me at 904-494-0425 at your earliest convenience. I am committed to restoring your confidence in our dealership. Sincerely, Victor Fehrm General Manager Coggin Honda of St. Augustine

Jan 24, 2025 -

wpd.336 responded

Since this incident had to return to your service department as there were two recalls for my vehicle. Also, the windshield mirror fell off the windshield. I asked Service Advisor Angela to reattach the mirror vehicle while it was there. When I picked the vehicle up, the mirror was on the seat. It was subsequently repaired/replaced after I complained.

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