Coggin Honda of St. Augustine

I hope that Honda Headquarter's realize and personally addresses Allyson Wraggs (sales) and Tam Pham (sales manager) for the wonderful job they did on Friday night (7/12/2013) for my husband Ja personally addresses Allyson Wraggs (sales) and Tam Pham (sales manager) for the wonderful job they did on Friday night (7/12/2013) for my husband Jason and myself. We were turning in my leased 2010 honda civic and I was not able to afford to lease another civic (which I love!), so Allyson and Tam worked very hard with us to reach a monthly payment that we could afford. Well, to make a long story short, they pulled through and we are grateful for their hard work. Allyson was not just a salesperson, she was a person with real concern to all the hard ship that is going on in her customers lives. For that I can't say enough times to you...THANK YOU! God Bless all of you at Coggin Honda in Saint Augustine. More

Carl was very helpful and honest and polite. He did not sell me something I didn't need done on the car. Car was serviced quickly. Watched a movie and ate a couple fruits while I waited. sell me something I didn't need done on the car. Car was serviced quickly. Watched a movie and ate a couple fruits while I waited. More

BEWARE. This is from a 10 time Honda customer, three BEWARE. This is from a 10 time Honda customer, three from this dealership since 2007(4 total) which is the reason for me to expect honest treatment BEWARE. This is from a 10 time Honda customer, three from this dealership since 2007(4 total) which is the reason for me to expect honest treatment as I would have given them as an ethical businessman. I am writing this because I made the dumb mistake of trusting the people I was dealing with and I paid the price. Auto salesmen, credit managers, closers, etc. are NOT your friends. They are there to earn as much as they can for themselves and the company, so frequently such as here, ethics are shoved to the wayside. When they send you to the office in the back, throw all trust aside and stay smart and alert. Do NOT give them the keys to your trade in until the deal is complete and above board. If there is a problem ask(demand) to talk to the Honda Financial people on the other side of the computer! Sign and initial documents only when they have explained them to you and pointed out what they are for. Above all, do not allow them to establish the capitalized cost of the vehicle without showing every last amount that was used to reach that number. Don't be a trusting dummy like me and buy(without knowing) any additional warranties or finish and upholstery insurance for a ridiculously and fraudulently? high price($999) which buys you a package of shampoo and auto polish! He even made the term for 7 years even though the deal was for a 3 year lease! After questioning the transaction a day later, they told( lied?) me that I wasn't charged for the item, it was merely a paper transaction. I found out later it was buried in the purchase price but NOT indicated on any of the purchase or lease documents. This and the post from "Perry" must indicate a pattern by this dealer. Bill, you can talk about "ethics" all you want but tell me how you can justify the above, particularly when not a single word was mentioned about the transaction during the closing? I know it's my word against yours but I will gladly submit to a polygraph if your man will do the same, loser pays! In addition, I never was allowed to see the window sticker on the car and the car was delivered with three dents on the trunk lid and had no wax on the finish. My attorney thinks it might be interesting to poll customers in proceedings to see how many have purchased these questionable markup enhancers without being aware of the charge. I have contacted Honda Financial and the dealer but they seem to be reluctant to reply. I last talked to a Justin, supposedly the bookkeeper, who got quite snippy because I laughed when he said he couldn't give me the numbers that were used to reach the total purchase price, and he had to talk to someone else. It's been 3+ weeks and I'm still waiting for a return call and reply as promised. Once again, know that forewarned is forearmed. So, I reiterate: BE AWARE. SIGN OR INITIAL NOTHING UNTIL YOU KNOW WHAT IT IS YOU'RE SIGNING. BE CERTAIN THERE ARE NO HIDDEN CHARGES AND THAT YOU ARE GETTING THE DEAL YOU AGREED UPON. IF IT IS A LEASE, TAXES ARE NOT ADDED TO THE PURCHASE PRICE UNTIL YOUR MONTHLY PAYMENT. THERE ARE PLENTY OF CARS OUT THERE AND CERTAINLY LOWER PRICED DEALERS THAN THIS ONE. DON'T BE AFRAID TO WALK! UNLIKE ME, BE SMART, TRUST NOONE! More

We visited 4 or 5 other Honda dealerships around Jacksonville and never could come to an agreement on a price and/or they didn't have the car we wanted and couldn't get it in the near future, and/or Jacksonville and never could come to an agreement on a price and/or they didn't have the car we wanted and couldn't get it in the near future, and/or they were just unpleasant to deal with. On a whim, while on a day trip to St. Augustine, we stopped in at Coggin Honda (this is after a month or two of visiting other dealerships around Jacksonville). The first person we met was JC and he was pretty much the most down-to-earth guy we've dealt with at a dealership. We also dealt with a guy named Tan (Tam? I can't remember exactly). He was really easy going and a pleasure to work with. It didn't take long before we came to an agreement on a price and the car we wanted. They didn't have it in stock, but they could get it in two days. Two days later, we went back down and got the vehicle. JC had driven down to Orlando that day to pick it up from another dealership. During the paperwork process, the fee for the license plate wound up being higher than what was on the paper that listed the price breakdown we had previously agreed to. However, our out-the-door price remained the same as what we agreed upon (that's the price we negotiated originally), as the dealership took care of the difference in cost (which was about $135 or so). It's been 2.5 months since we purchased the car and haven't had any issues arise with the paperwork or tag. I would highly recommend this dealership and I will go back there again when it's time to buy our next car. More

Over the years, my husband and I plus two of our children, have purchased cars from this particular dealership. We live in Green Cove Springs so it is about an hour away but we would not go anywher children, have purchased cars from this particular dealership. We live in Green Cove Springs so it is about an hour away but we would not go anywhere else to buy or have service. We were very fortunate to have found JC a few years ago--he always manages to get us what we want and at a price we can afford. Our last visit came after I had called JC and told him what we wanted and the extras we wanted installed. Several days later we arrived to the dealership and he had our Pilots ready to roll! Justin handled the financial paperwork and made it very enjoyable. Visiting the dealership is like visiting relatives that we like!!!! Thank you JC!! More

I had been wanting a Honda Fit for a couple of years. I had thoroughly researched this model in Consumer Reports and paid an extra 14.00 for a report that quoted pricing from 3 dealerships in the area. Eve had thoroughly researched this model in Consumer Reports and paid an extra 14.00 for a report that quoted pricing from 3 dealerships in the area. Even though Coggin Honda was in St. Augustine and I live 2 hours away in Cocoa Beach, this dealership quoted an excellent price for the base model. Jimmie Cowley was my salesman and he was easy going and down to earth, not pushy or overbearing at all. It was the most pleasant experience purchasing a new car I have ever had. He did not try to sell me anything but what I came in there for in the first place. More

The professional & courteous staff made purchasing our most recent new car such a pleasant experience! After spending 3 weeks test driving, researching & price comparing various makes/brands of vehic our most recent new car such a pleasant experience! After spending 3 weeks test driving, researching & price comparing various makes/brands of vehicles we decided on the Civic. We were become slightly frustrated with negotiations at our local area dealerships & at that time based on an internet search we received a call from Daniel Peel. After explaining the details of the vehicle we were looking for he gave us the best quote for the exact car we were looking to purchase. Upon arriving at the St Augustine Coggin dealership (an hour drive from our home area) we received five star customer service from Daniel as well as Justin (who handled the finance portion of the transaction). We were extremely happy with our purchasing experience & would highly recommend Daniel & this specific dealership to all family/friends that are interested in purchasing a Honda. Coggins of St Augustine has truly recruited us as customers for life! More

Everything's good at this dealership until they force you to buy a 3rd party warranty that's known to scam people out of claims by never paying anything. But that's not what this review is about, it's you to buy a 3rd party warranty that's known to scam people out of claims by never paying anything. But that's not what this review is about, it's about how this dealership threw in the warranty and claimed my interest rate would be improved as long as I purchased the car with it added. Reluctantly I went along with this and was told that I could simply cancel the warranty later so about 1 month after the purchase I signed the cancellation form and drove into this dealer to turn everything in. Finance manager said everything was good and in order.. 1 month later they left me a voicemail saying I need to sign some new paperwork. Now nobody's returning my calls, I go into the dealer, the finance guys are all "busy" and i'm visibly irate. These goons are afraid to contact me because they know they are trying to delay this to the point where the warranty isn't paid back in full. It has to be turned in in 60 days or less and it's about 5 days out from being 60 days too late. I bet they are purposely waiting at this point to get their "credit" for selling a 3rd party "not recommended" warranty that has hundreds of bad reviews of people not getting their claims paid for. I can't get ahold of anybody at this dealership because they are afraid to talk to anybody who calls them out on their horse crap. Fair warning to those buying here, don't get their warranty and save yourself $2000 - it's not a piece of mind and it's free money in the dealerships and warranty company's pocket. It's a scam and this dealership is enabling it. More

Robert and everyone else at Coggin Honda of St. Augustine were undoubtedly the most pleasant car sales team I have ever encountered. Robert and Justin performed an outstanding job with being nowhere near pus were undoubtedly the most pleasant car sales team I have ever encountered. Robert and Justin performed an outstanding job with being nowhere near pushy or sketchy. He kept his word on the price we agreed on before I arrived over the phone. I was blown away with the deals I received on my new vehicle. Nothing but the best here and I will certainly be going back. This is my second time doing business with this dealer and certainly not my last. I actually drove 3 hours away from my current local Honda dealer just to come to this particular one. A++ on the entire experience. More

The vehicle I purchased for 28K had overhead compartments that were broken. Tom promised to have them fixed, but once the paperwork was complete he did not follow through nor has he been in contact with me. that were broken. Tom promised to have them fixed, but once the paperwork was complete he did not follow through nor has he been in contact with me. I also ask to see a carfax in the parking lot which was never provided. The vehicle also came with only one set of keys. This was not conveyed until after the purchase was complete. Tom's response was, “we are only responsible for providing you with one set of keys.” The keys are over 300 dollars! Tom stated that I was on my own getting a new set of keys. Again at this point the deal was complete; what could I do? When Tom was asked to vacuum and clean the car he said, "it’s raining out, isn't that good enough." I was also forced to stop and get gas once I left the dealership due to the car having less than 1/4 tank. Another salesman cornered me in the office for almost two hours trying to sell me useless coverage. When I turned it down they sent in a second salesperson to try to trick me into agreeing to a monthly payment that included the insurance. I informed him I did not want coverage. At this point his demeanor change to being irritated with me. I shared this information with a co-worker at NAS Jacksonville and he said he had a similar experience at Coggin Toyota. Terrible experience and will never do business with Coggin in the future! Way to take my money and push me out the door ignoring any and all the issues with the $28,000 vehicle. You have the uncanny ability to take my money and downplay my concerns. I will be sure to share this information with any and all Sailors who attend car buying workshops on the Naval Base in Jacksonville. More