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Coggin Honda of St. Augustine

St. Augustine, FL

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Reviews
Vehicles
4.8
1,307 Reviews
Call Dealership (904) 797-9835
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2925 US-1

St. Augustine, FL

32086

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Showing 1,307 reviews

January 17, 2025

Tim was very professional and took great care of me with the purchase of my new used CR-V More

by italianastl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim
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January 17, 2025

Fast convenient service and courteous service writers. Kerry was very professional and shows he really cares. More

by jeffpar3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry
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January 15, 2025

Service department is just simply THE BEST! I’ve been a very satisfied customer for well over a decade now. They are thorough, honest, and always keeping you up-to-date on what’s happening wit More

by jagfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Wall
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January 14, 2025

Upon making a service reservation, I arrived approximately 30 minutes early, I had to wait '5' hours for the completion of an Oil Change & Tire rotation. even after reserving a time. Very Unprof More

by wpd.336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerry
Report | Print
Jan 23, 2025 -

Coggin Honda of St. Augustine responded

I understand your frustration with the recent service experience at our dealership, especially the longer than expected wait time for your appointment. To ensure we provide the best service experience for all our guests, I would appreciate the opportunity to speak with you directly about this. Please feel free to contact me at 904-494-0425 at your earliest convenience. I am committed to restoring your confidence in our dealership. Sincerely, Victor Fehrm General Manager Coggin Honda of St. Augustine

Jan 24, 2025 -

wpd.336 responded

Since this incident had to return to your service department as there were two recalls for my vehicle. Also, the windshield mirror fell off the windshield. I asked Service Advisor Angela to reattach the mirror vehicle while it was there. When I picked the vehicle up, the mirror was on the seat. It was subsequently repaired/replaced after I complained.

January 14, 2025

I h as d to wait 5 hours for an oil change and tire rotation ! Very unprofessional service department! I’m sorry I bought a car there ! My review could be very lengthy. If someone from the dealership More

by wpd.336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerry
Report | Print
Jan 16, 2025 -

Coggin Honda of St. Augustine responded

Thank you for sharing your feedback. I sincerely apologize for the long wait time you experienced despite having a reservation. This is not the experience we want for our guests, and I understand your frustration. I would like to personally address your concerns and ensure we take steps to improve. Please reach out to me directly at (904) 494-0425. Your satisfaction is very important to us, and I hope to regain your trust. Sincerely, Victor Fehrm General Manager Coggin Honda of St. Augustine

January 13, 2025

The sales person was very friendly and knowledgeable. The sales manager and the credit manager worked to get us a great deal. More

by Nanamcleod
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Nims Finance Manager, Allyson Wraggs, Paul Strole
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January 11, 2025

Efficient, welcoming, nice showroom, wonderful staff, great accommodations, nice selection of vehicles, coffee was great More

by lheureux2620
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JC Caroul, Aaron Nims
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January 11, 2025

I love Coggins Honda if St Augustine. Jason was such a big help in getting my car taken care of. More

by Jacquelyn LeGros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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January 10, 2025

I purchased my first vehicle from Coggin Honda of St. Augustine in 2020. Now purchasing my 3rd and continue to be impressed by this company. I highly recommend my salesman, James Paul. James Paul is the More

by RosiKaye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica-Service Advisor , James Paul, Allyson Wraggs
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January 09, 2025

Coggin Honda, St. Augustine is great! The staff is very knowledgeable, helpful, and courteous. Excellent service! More

by CG 24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Emerick
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