Coliseum Lexus of Oakland

Good salesperson I purchased car from Vicky . She is great. I will be back to get new one from her for sure. Good to meet her and good experience with her I purchased car from Vicky . She is great. I will be back to get new one from her for sure. Good to meet her and good experience with her More

Coliseum Lexus once was great for service, but no longer is Coliseum Lexus used to be great for service (my LS400 is 20+ years old). That no longer is the case. Last weekend I made an online appointment for Coliseum Lexus used to be great for service (my LS400 is 20+ years old). That no longer is the case. Last weekend I made an online appointment for a substantial amount of service this Friday. I checked the box stating that I wanted someone to call me. No one called. Yesterday (Tuesday), I called. After an initial conversation with a receptionist and a couple of minutes on hold, I was told that all service reps are busy, and one would call me. No one called. This morning I left a detailed voice message for the service rep whose name appeared in my most recent confirmation email asking that he return my call. He did not call. I cancelled my appointment online. It is likely that I will never again will use Coliseum Lexus's services. My wife (who has a much newer Lexus IS250) loves the folks at a nearby Shell station, which does all of the servicing for her car. I will call them tomorrow morning to make an appointment. I expect to become another of their devoted customers. More

Great dealership and experience ! Great dealership and staff the place was really accessible! Jay was very knowledgeable and made the whole experience the best I have had ! Good jo Great dealership and staff the place was really accessible! Jay was very knowledgeable and made the whole experience the best I have had ! Good job ! More

Personable, Professional Starring with sales consultant Laville Alderson, aka "Dr. J.," our experience at Coliseum Lexus was virtually pain-free. Dr. J. set the stage with a d Starring with sales consultant Laville Alderson, aka "Dr. J.," our experience at Coliseum Lexus was virtually pain-free. Dr. J. set the stage with a deliberate, attentive, and personable approach, no pushing, no pulling. He listened to what we wanted and how we wanted to proceed, and he used that go guide the experience. Supporting his work were managers and back-office professionals, all of whom made what is usually a painful experience a rewarding and ultimately satisfying transaction. More

Great customer experience at a great dealership Very professional Sales Team - Dr J was very helpful in finding us the car we wanted. There was no pressure and process went smoothly from beginning Very professional Sales Team - Dr J was very helpful in finding us the car we wanted. There was no pressure and process went smoothly from beginning to end. More

Dr. J was great! Would absolutely recommend Dr. J and Coliseum Lexus! Definitely worth the drive from San Jose. No pressure and very easy to work with. Good location. Would absolutely recommend Dr. J and Coliseum Lexus! Definitely worth the drive from San Jose. No pressure and very easy to work with. Good location. More

Amazing salesperson and best dealership to match Jessica Roble is awesome! She will take the time to go over what vehicle you are considering and present you with a selection to view and test drive. Jessica Roble is awesome! She will take the time to go over what vehicle you are considering and present you with a selection to view and test drive. I have been to a few Lexus dealerships and meeting Jessica makes me want to buy all my cars from her. Very knowledgeable and patient. No pushy sale pitches and no pushing vehicles that you are not even considering. Getting a car is always a pain but Jessica makes the whole process so painless and pleasant. Greets you with open arms and you leave with a great vehicle. More

Inexperienced Service Department I brought my 2015 Lexus 200h in for a suspension issue on the front right side of the car after hitting a pothole. When I dropped off my vehicle, Jani I brought my 2015 Lexus 200h in for a suspension issue on the front right side of the car after hitting a pothole. When I dropped off my vehicle, Janice was assigned as my service advisor, but I stopped hearing from her. After two weeks of not getting an update, I got a call from Kenny informing me that Janice was no longer working at their location. After two months of having my vehicle at the Lexus of Oakland service center, Kenny informed me that my vehicle was ready. Prior to picking up my vehicle, I informed him of a humming noise coming from the front passenger side of the vehicle. Instead, they replaced the front drivers side bearing, when the point of impact was the front passenger side. I ended up taking my vehicle to Lexus of Pleasanton, where they informed me that the alignment was not done correctly and that the front passenger side bearing needed replacement. Based on my experience with Coliseum Lexus, I believe that their staff have not been properly trained. More

Great Service Dr. Jay helped us with getting our car and gave us a deal better than what we were expecting. We’ve been to multiple dealerships and dealt with countl Dr. Jay helped us with getting our car and gave us a deal better than what we were expecting. We’ve been to multiple dealerships and dealt with countless sellers. Dr. Jay stood out from all of them because he’s extremely transparent and upfront with all the fees and super patient through the whole process. We test drove 2 cars and settled on the Lexus NX300. Having a car is like having the ultimate freedom so thanks for helping us out! More

Awesome salesperson. Great dealership Dr. J was awesome. He really took care of me and even took me out for lunch. One of the coolest and nicest car salespeople I've met. Dr. J was awesome. He really took care of me and even took me out for lunch. One of the coolest and nicest car salespeople I've met. More