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College Park Hyundai- Se Hablo Espanol

College Park, MD

4.3
1,222 Reviews

9400 Baltimore Ave

College Park, MD

20740

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Showing 1,222 reviews

May 02, 2026

Thy provided clean, efficient and courteous service. Staff was knowledgeble and there was a seamless transition between sales and finance. More

by Tusconmama
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Pinto
April 30, 2026

Excellent on my car appointment and service on my car when I got there for appt More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adraiana, Rose Bayat
April 18, 2026

College Park Hyundai staff is professional and knowledgeable. They communicate well with their clients. I love the new building, always well kept. I have been using this location for over twelv More

by marlynH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Adams
Apr 19, 2026 -

College Park Hyundai- Se Hablo Espanol responded

Hi, thank you for taking the time to leave a review for us at College Park Hyundai. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 16, 2026

Very disappointed with the service. I called to check the status on my car, and I was put on hold for 12 or 13 minutes, only to be hung up on after waiting so long. The wrong part was More

by thegdoat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Sanchez, Rose Bayat
Apr 20, 2026 -

College Park Hyundai- Se Hablo Espanol responded

We’re sorry to hear you’re still experiencing concerns with your vehicle. However, we do want to clarify that during your visit, our team communicated that your tires were significantly cupped and would continue to cause vibration if not replaced. This was discussed prior to pickup so you could make an informed decision. While we completed the requested work, unresolved tire issues can directly impact the results. That said, we do apologize if there was any frustration around communication or follow-up, as that is not the experience we aim to provide. Joseph Espino Sanchez Service Manager for College Park Hyundai jespinosanchez@group1auto.com 240-927-4156

April 14, 2026

Disappointed with service. Made an appointment which was clearly ignored until I showed up almost 3 hours later to get my car. All I wanted was an oil change and tire rotatio More

by Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyse
Apr 17, 2026 -

College Park Hyundai- Se Hablo Espanol responded

We're very sorry to hear about your experience. This is not the level of service we aim to provide. We sincerely apologize for the long wait time and the lack of communication that's understandably frustrating. We're especially concerned about your comment regarding potential damage to your vehicle. That is something we take very seriously, and we would appreciate the opportunity to look into this right away and make it right. Please contact me directly at 240-927-4156. Joseph Espino Sanchez Service Manager for College Park Hyundai jespinosanchez@group1auto.com

April 13, 2026

I was received as soon as I got there. Satisfied with the service but I thought that my warranty would wipe the fees. More

by sdabou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyse and Robert, Rose Bayat
Apr 15, 2026 -

College Park Hyundai- Se Hablo Espanol responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

April 10, 2026

They go step by step with me and explained everything. They have great customer service skills, warm and welcoming. Jarryd was the salesman and he was great. He was very professional and I would recommend More

by Dawn
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jarryd, I forgot the name of the finance guy., Rose Bayat
Apr 13, 2026 -

College Park Hyundai- Se Hablo Espanol responded

Hello, we're happy to hear you had such a positive experience with Jarryd. Thanks again for the recommendation, and have an amazing day!

April 03, 2026

although I always love college Park, I just felt like my knowledge and my excitement about buying a car allow them to not take me serious and try to get out of me as much as possible. I don’t feel like a va More

by gq62fred
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I work with the salesman, Javon and the finance manager, Daniel, which are very cool, but I think they took me for granted, Rose Bayat
Apr 07, 2026 -

College Park Hyundai- Se Hablo Espanol responded

Thank you for your feedback and for your continued support. We’re glad to hear you love your vehicle, though we sincerely apologize that you did not feel fully valued during your experience. This is not the impression we want to leave, and your concerns will be addressed with our team. We hope to provide you with a more respectful and customer-focused experience on your next visit.

March 25, 2026

Service was Awesome! ! Thanks to Ron in the service department that helped me while my vehicle was being serviced. More

by terri618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Service Dept
Mar 28, 2026 -

College Park Hyundai- Se Hablo Espanol responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 25, 2026

Worst experience ever at this dealership. Perhaps due to lack in training of technicians working on the vehicles. Also the service advisors require training as they are unaware of how to trea More

by spade61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rose Bayat
Mar 28, 2026 -

College Park Hyundai- Se Hablo Espanol responded

Thank you for taking the time to share your feedback. I sincerely apologize that your experience did not meet your expectations—or our own standards. That is never the experience we want for any of our customers. We value honest feedback, as it helps us identify opportunities to improve. I would appreciate the chance to learn more about your experience so we can address your concerns and ensure this does not happen again. Please feel free to contact me directly at davidgruner@group1auto.com. I look forward to speaking with you and working toward a resolution. David Gruner lll General Manager - College Park Hyundai

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