College Park Hyundai- Se Hablo Espanol

Steven Johnson in sales was a pleasure to deal with and worked with us with kindness and respect worked with us with kindness and respect More

Sales department is very professional and knowledgeable. They are friendly to the customers. I was treated with respect and kindness. I have trusted the for over 10 years with my automobile needs. They are friendly to the customers. I was treated with respect and kindness. I have trusted the for over 10 years with my automobile needs. More

I am at a loss for words for how to describe my experience. I went in for an oil change and came out four hours later. Two days prior, I turned my car in for a recall. Dropped it off and returned o experience. I went in for an oil change and came out four hours later. Two days prior, I turned my car in for a recall. Dropped it off and returned once I was notified it was done. For an oil change, I was never texted that the dealership did not properly finish the recall from 2 days prior. The dealership never informed me that they did not finish any recalls from Monday and used the oil change, without my consent, as the opportunity to do it. I waited 4 hours for an oil change. There was never once an apology for not properly finishing not one but three recalls on Monday, and making a customer wait 4 hours for their error as they had to do it again during an oil change. I find this experience to not honor Group 1’s Core Values, as posted, with transparency and integrity. I will think twice, if at all return to this shop. More

Scheduling an appointment does nothing. Will still take 3+ hours for just an oil change. Will still take 3+ hours for just an oil change. More

The dealership gave me good customer service. Thank you. And we're very respectful.They also gave me a good deal. Thank you. And we're very respectful.They also gave me a good deal. More

I arrived for my already schedule appointment and after waiting for ~ 10-15 minutes I was told they could not see me due to back logs. What is the point of having a system calendar if not able to honor it. waiting for ~ 10-15 minutes I was told they could not see me due to back logs. What is the point of having a system calendar if not able to honor it. Very disappointed. I drove ~ 30 minutes one way that is 1 hr of driving for nothing. I was told to came in early on Monday as a walk in. Lack of consideration on the customer. Never again More

Mr Bank was my service advisor and he met my requirements with a professional attitude. Nice work! I will be back. with a professional attitude. Nice work! I will be back. More

The Service Manager Ron was very kind and professional. I really like there inspection system where they post a video of inspecting my Hyundai Tucson, giving me the option on fixing my vehicle, by text in I really like there inspection system where they post a video of inspecting my Hyundai Tucson, giving me the option on fixing my vehicle, by text instead of telling me face to face where other customers can hear my conversation. More

Service person at check in was great. Took me in right away with no delay even though I was quite early. No issues with the work performed however, dealer records need to be kept updated Took me in right away with no delay even though I was quite early. No issues with the work performed however, dealer records need to be kept updated as whoever performed the work on my vehicle listed that my transmission was due for service when it actually wasn’t. They also noted I needed spark plugs replaced which I had done back in February this year. I can’t fault that one as the plugs were done at an automotive shop and not the dealer however, this Hyundai dealership did service my transmission last year. Overall I’m satisfied but this dealership does need to keep up on their records. More

I needed an inspection and some scheduled service and am new to the area. I spoke with Adrienne on the phone and she was helpful, informative and very accurate. Luckily, I dealt with her when I got there an new to the area. I spoke with Adrienne on the phone and she was helpful, informative and very accurate. Luckily, I dealt with her when I got there and she was equally professional and reassuring that everyone would be done. It was and Adrienne was careful to be sure what was covered under the warranty, what I would have to pay for and to keep to the price she had quoted me. My only unhappiness is that my visit took nearly three hours to complete. I realize this is a big dealership and Adrienne's estimate of time was accurate. I just wish I did not have to lose 1/2 a day to get fairly routine things done. But Adrienne is a star and if I go back, I will insist on working with her! More