College Park Hyundai- Se Hablo Espanol

Customer service was great. Maintenance was performed quickly and well. Comfortable waiting area with lots of refreshments. Maintenance was performed quickly and well. Comfortable waiting area with lots of refreshments. More

Professional and pleasant to deal with. The dealership had a nice inventory to choose from. The dealership had a nice inventory to choose from. More

Oil change Services offered by dealer proved too much to get right. Overcharged, services Not completed w/o problems get right. Overcharged, services Not completed w/o problems More

Very professional sales team and I Highly recommend Sales Rep who goes by the name Mo. His mannerisms and demeanor is above and beyond. Rep who goes by the name Mo. His mannerisms and demeanor is above and beyond. More

Excellent service every time! This is why I keep on going back to College Park Hyundai. This is why I keep on going back to College Park Hyundai. More

it was a great buying experience from start to finish. i recommend this location to my friends and family i recommend this location to my friends and family More

This was one of the worst customer service experiences I've ever had. I found out a moth after I bought my car that the "Transmission!!!" needed to be replace. when I called Hyundai for help they said tha I've ever had. I found out a moth after I bought my car that the "Transmission!!!" needed to be replace. when I called Hyundai for help they said that they took off the 90 day Hyundai warranty that they promised me off the car and replaced it with the third party warranty I bought. I was told my warranty would only go into effect after the 90 days. When I asked them why they took away their warranty they said "your warranty is better than ours and our warranty does not cover transmissions". Funny enough when I went there last week, one of their managers told me that their warranty does cover transmission but they "only give their warranty to clients who don't buy/have a third party warranty". My car was supposed to only take one to two weeks to fix but ended up taking a month. On top of that, College Park Hyundai did not help me to get a rental at all. I went to go speak to them multiple times and all they said was that they could not do anything. I ended up paying for a rental out of my pocket which was expensive since it was short notice. I paid for the whole month and Hyundai did not even reimburse me anything for that. Overall, I'm very disappointed with the service and will never be taking my car back here. I will never buy a Hyundai car again and I will warn everyone I know not to. I almost could not believe what I was hearing half the time because it felt like they were insulting my intelligence. When I asked the manager if I could make a complaint or speak to a case manager after I explained this whole story he said "I can't help you with a claim unless I know specifically what you need" I thought that's what the case manager was for. It sounded like they were trying to keep me from submitting a complaint. More

We experienced deplorable customer service at College Park Hyundai. Our car was with them for 4 months. This company would not release our car until we paid for the fix, which was result of the antitheft Park Hyundai. Our car was with them for 4 months. This company would not release our car until we paid for the fix, which was result of the antitheft flaw. Hyundai corporate reached out to them on our behalf to submit to us a goodwill estimate, which they refused to do. This added to an already trying situation after our suffering from our car being stolen. Additionally, they demanded that we had to pay their fees by their timeframe or they would move the car to an auxiliary lot where additional fees would accrue. That timeframe was one week even though our insurance deductible would cover the costs. Chester was rude, refused to listen, and wasn't cooperative when we told him that we had a case manager and were working with Hyundai corporate. He flat out refused to assist and was disrespectful. More

Called because at 13,000 miles my 2021 Hyundai shut off while I was driving it. Called three times and explained what happened. Lady said car had not been serviced in over a year when it was serviced at C while I was driving it. Called three times and explained what happened. Lady said car had not been serviced in over a year when it was serviced at College Park 2 months before and had 1000 miles to go before next service was due. A few days later service called back. By then the car had cut off again so I left it at another dealership. When I got a mail in my tire, College Park could not located my $800 tire protection plan that I purchased from them. Buyer be ware. More