Had an appointment to purchase a car from this dealership. Truecar offer and price had already agreed upon. Internet sales manager (Ben) had set up a meeting with us. When we got to the dealership, he wasn't there. The associate that greeted us at the door seemed nice enough, but was very difficult to understand. When he went to check for us in the system, we weren't in the system and they were completely unaware of anything about us. After trying to overcome the language barrier, we just couldn't even communicate enough to get any reasonable response as to why Ben wasn't there or what they were even doing. We decided to leave at that point. Of course, then the "sales manager" ran out to our car to try and get us to come back in, but if you can't even honor an appointment or have the courtesy to explain why your employee isn't there, you can't be trusted to go through a car buying process. This dealership definitely had a bad vibe to it and likely need to update their staff with a round of customer service training. We drove 20 minutes away and bought the car at another dealership later in the day.