College Station Ford

Travelled 80 miles to see a great deal on a used car. Talked to them before we left to make sure it was still available and made an appointment to see it. Salesman called 45 minutes before our appointmen Talked to them before we left to make sure it was still available and made an appointment to see it. Salesman called 45 minutes before our appointment to confirm we were coming. Got there a few minutes early and were kept waiting because salesman found out car had sold 30 minutes earlier. They apologized profusely and filled our gas tank for us. They searched with all their resources for a comparable car that they could get from another dealer. Friendly but the dealership lacked organizational skill and communication skills to keep track of their business. I would give them another look if I lived nearby, but would not drive again to their dealership. More

An unbeliveably negative experience with the management of this dealership. I was looking for and found a Ford Edge at Varsity. The salesman and his immediate supervisor were fine. We made a deal and I of this dealership. I was looking for and found a Ford Edge at Varsity. The salesman and his immediate supervisor were fine. We made a deal and I wrote a check for the vehicle. It was late in the day so there was no time to prep the car the day I bought it so my wife picked it up the next morning. She drove the car about 10 miles to our home and was in the driveway getting familiar with the electronic devices when a "Low Engine Oil Pressure" warning came on and the engine shut off. She asked me about this and I checked it out and after starting the engine again, the same thing happened a second time. I called the salesman and told him we were bringing the car back in to be checked out. The maintenance department found that the car had a bad electronic module and said that they would wipe the module clean and reload the necessary data. The salesman called me later to say that the technicians were having trouble and that the module would not accept the data. I was also told that Ford corporate had told them that cars built before December 3 2010 had a bad module and thatthey would order a new module and install in in the car I had purchased. I told the salesman that I was becoming very uncomfortable with this car. The car had been driven 10 miles when these problem started. This deal was turning sour in a hurry. I confirmed with the salesman that the car had not yet been titled in my name and told him that I wanted to return the car and start over from scratch. I discussed the possibility of finding a similiar car built after the 3d of December to replace the original car that were were dealing with. i also said that I needed some assurance that the new car would have a "good module". The salesman and his supervisor agreed to take back the car and that the deal was off. We also agreed to discuss a replacement vehicle later, after the Christmas holiday. The following week I got a call from the sales manager, Josh Cutler, who clearly had a attitude. He stated that before returning the money I'd payed for the car that he'd need proof that my check had cleared my bank. He was clearly unhappy that his sales staff had accepted the car back. We had a rather terse conversation. His call was followed by a call from the general manager of Varsity. Another clear attitude and a terse conversation, although less so than the conversation with Josh Cutler. Remember, I had paid cash for a car and had told them that I wanted them to find a second car build after December 3. Both Cutler and Shelton told me that they didn't want to look for another car and that they were perfectly OK with me going to another dealership. I suspect that one of two things happened. Either the management was unhappy with the price the sales staff had agreed to with me... and they thought they could sell the car for more, or, they didn't like the fact that the sales staff didn't refuse to take the car back when I told them that's what I wanted to do. Either way, the sales manager and general manager clearly demonstrated that they didn't want my business. All this worked out very well in the end. I went 20 miles south to Navasota, Texas and bought the a Ford Edge, same model, same color, with a few more options for essentially the same price. Since the bad experience with Varsity I have talked with co-workers who have also had bad experiences with Varsity. The typical comments was: "I wish I'd known you were talking to Varsity. I would have told you to go somewhere else." More