Colley Ford

This dealership rotated my tires, and did not put them back on correctly. Two visits later, they determined the noises coming from my car were due to "not having put the tires on correctly" so what did th back on correctly. Two visits later, they determined the noises coming from my car were due to "not having put the tires on correctly" so what did they do to right their wrong? They charged me 130 dollars. Thats right. 130 to fix the problem they created. This was also presented within the warranty period, and they delayed and delayed until I was out of warranty, THEN treated the issue as if it were seperate so that it would not be covered under warranty, even though the lemon law states repairs have to be honored on a vehicle outside of warranty, if the original problem was reported within the warranty period. I TRUELY FEEL THEY INTENDED TO RIP ME OFF as they are aware of their wrong doings, and continue to screw me. More

I'm 64 years old and until two days ago I thought of myself as a Colley Ford customer. Tomorrow a charity that I won't name will be towing my old 2000 Taurus away from there. I can only hope I'll be abl myself as a Colley Ford customer. Tomorrow a charity that I won't name will be towing my old 2000 Taurus away from there. I can only hope I'll be able to write off something on my taxes for it next year. That should tell you what sort of trade-in Colley offered me on the car I bought new from them and had serviced by them ever since. The car broke down on the 57 freeway so, knowing the prognosis might be serious, I had it towed to what I thought of as MY dealership. While I waited for my ride I looked at some used cars on the lot. A sales person said he'd have to call me later to tell me what the finance manager would quote for trade-in of the Taurus. When he called I was stunned. The offer was a mere 200 bucks. The next day a friend of mine who was with me back in 2000 when I bought the Taurus went to the Colley dealership and asked to speak to the sales manager, a Bill Henley. He asked Mr. Henley what portion of that 200-dollar trade-in offer could be considered reflective of my being an existing customer. Mr. Henley showed his colors by responding with a proud smirk, "I've given 50 dollars in trade-in before." So my friend asked hypothetically, if a complete stranger's 2000 Taurus that he had bought elsewhere were similarly to break down across the street, what would be the difference in the trade-in offer he'd make to that man. Mr. Henley responded, "Like I said, I've given 50 bucks on trade-in before." To this my friend openly speculated, "Then you're saying that the price of being a Colley customer is 150 dollars?" Mr. Henley said he wouldn't say it like that, so my friend asked him what other way there is to say it – to which the Sales Manager simply stated that he doesn't appreciate being "ambushed." Honestly, anyone who's bought cars from dealers knows that if the dealer even wants to give the IMPRESSION of caring about a customer he can at least fudge the numbers to make the trade-in simply seem better than that. But it appears that at Colley they don't care, and evidently they don't mind letting a customer know it. In fact, it seems to me in this instance that they might have enjoyed insulting a customer when he was quite down. This has been a nauseating wake-up. I'm just glad I got my belongings from my Taurus yesterday so I won't have to set foot at Colley Ford ever again. And I strongly recommend that you don't either. More

The price of the vehicles are fine. Its what they don't tell you when there is something wrong with the vehicle they previously knew about. Its a sad thing that sales people smile at you but at the same ti tell you when there is something wrong with the vehicle they previously knew about. Its a sad thing that sales people smile at you but at the same time do not disclose what they know to be wrong. Then when you confront them about it after the discomfort of the vehicle problem then they want to be helpful but without committing to fixing the problem. It seems that if the customer buys the vehicle without noticing the mechanical flaws, thats their problem. And how many people buy cars and knows nothing about mechanical issues. That person is stuck. The final transaction on the vehicle was not good either as I asked them about my dad not having a license and they said they could still help us when in fact they were going to make me the owner and my dad the co-signer. This was after they did a credit check on me and I knew nothing about what they were doing thats how they took care of it:( If you go anywhere to buy a car just make sure you are prepared before you go and don't be in a hurry. These places are suppose to help you not take advantage of your ignorance. The only good experience out of the deal I had was with Yohann the person who took care of paying for the vehicle. What a night and day experience. This guy was just so extremely helpful and transparent. Bought a Used 2004 Buick Regal in 2007. Had 62,000 miles on it. It has 76 now. Car is used once or twice a week as I have a company car. The problem with the vehicle was it had a faulty battery cable which I payed a mechanic to fix. The car has given me no problems till September 2011 when a wiring harness had to be replaced which cost $490.00 from a GMC dealer. More