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Colley Ford
Glendora, CA
134 Reviews
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134 Reviews of Colley Ford
October 28, 2011
$400 for service. Did not wash after service. Second time there and both times not washed. Grease left on left door panel by me janice. One $90or charge for proceedures I did not ask for and not called time there and both times not washed. Grease left on left door panel by me janice. One $90or charge for proceedures I did not ask for and not called for approval. Tires supposed to be rotated but not bled on bill. I bought car here but will look for another dealer for service. Bad service = no return for next new car. Get a clue Colley Ford More
by lizacocker
Employees Worked With
Larry- service advisor
Helpful October 02, 2011
The price of the vehicles are fine. Its what they don't tell you when there is something wrong with the vehicle they previously knew about. Its a sad thing that sales people smile at you but at the same ti tell you when there is something wrong with the vehicle they previously knew about. Its a sad thing that sales people smile at you but at the same time do not disclose what they know to be wrong. Then when you confront them about it after the discomfort of the vehicle problem then they want to be helpful but without committing to fixing the problem. It seems that if the customer buys the vehicle without noticing the mechanical flaws, thats their problem. And how many people buy cars and knows nothing about mechanical issues. That person is stuck. The final transaction on the vehicle was not good either as I asked them about my dad not having a license and they said they could still help us when in fact they were going to make me the owner and my dad the co-signer. This was after they did a credit check on me and I knew nothing about what they were doing thats how they took care of it:( If you go anywhere to buy a car just make sure you are prepared before you go and don't be in a hurry. These places are suppose to help you not take advantage of your ignorance. The only good experience out of the deal I had was with Yohann the person who took care of paying for the vehicle. What a night and day experience. This guy was just so extremely helpful and transparent. Bought a Used 2004 Buick Regal in 2007. Had 62,000 miles on it. It has 76 now. Car is used once or twice a week as I have a company car. The problem with the vehicle was it had a faulty battery cable which I payed a mechanic to fix. The car has given me no problems till September 2011 when a wiring harness had to be replaced which cost $490.00 from a GMC dealer. More
by Buick Regal LS
Employees Worked With
Jim Carpenter
August 04, 2011
I took the vehicle in for a pulsating brake issue and the rotors were warped after 19,842 miles. They claim the warranty on them runs out at 18k, but the book only shows "shoes/linings" and does not mention rotors were warped after 19,842 miles. They claim the warranty on them runs out at 18k, but the book only shows "shoes/linings" and does not mention rotors and my pads have over 10 mm left. I called Ford at 800-392-3673 and they could not find anything on the rotors, either. He quotes me $188 to machine the front rotors. I tell him that is sounds very high and he says his labor rate is $98 an hour. I ask if there are any service coupons available or if they will price match a local brake shop (Brake Masters) who will do it for $70 and he immediately says no to both. I look further and find that the dealership has a coupon for $179 for both pads and rotors machined! I tell him this and he has no explaination. I ask if they will take that labor rate and just back out their cost on the pads and, again, he immediately says not with some double talk about the "promotional rate." I point out that the labor rate is reduced so why not keep the pads and make money on them? Again, no real answer. So I then ask for that deal and tell him to put the pads that go with the deal on the passanger seat of my truck when I get there. It takes 3 times for him to get I don't want the pads on my truck, I only want the pads I get with the coupon in the car, not on the car. More
by Stepcoins
Employees Worked With
fahmi "ebe" evrahim
July 20, 2010
I had the worst experience with this Ford dealership. . I had the worst experience with this Ford dealership. . Customers be aware save your Time, Money, and all the HASSLE Very poor customer services, I had the worst experience with this Ford dealership. . Customers be aware save your Time, Money, and all the HASSLE Very poor customer services, Charge you more then other ford dealers I wish I would have read all the previous reviews The only reason I went to this dealer for service because they are open till late. I needed to replace my Rear ABS sensor for My ford Escape 08. Ford in upland gave me a quote of $189 for the same job and Colley Ford charged me $300 + Part prices are way to much and charged excessive labor the only reason I did not went to Ford upland they close early I called the Service manager and all I get was Rude Attitude I WOULD NEVER RECOMMEND THIS DEALER TO ANY ONE ELSE More
by Lalisjatt
Employees Worked With
Service Manager
