Colonial Auto Sales

No response from two inquiries. Very disappointing. Makes me wonder if this dealership understands how to respond online. Makes me wonder if this dealership understands how to respond online. More

I have bought 2 cars from Colonial and was happy both times. The staff was friendly and easy to deal with. I didn't feel pressured at all like I have at other auto sales places. Both times I felt like times. The staff was friendly and easy to deal with. I didn't feel pressured at all like I have at other auto sales places. Both times I felt like the deal I received was fair and both cars ended up being very reliable. I thinking of replacing one of the vehicles now after 4 years and will go back to Colonial. More

just bought a 2010 ford fusion off the lot was treated with respect an dignity have bought over 6 cars from this dealership an i will purchase more as needed an have NEVER had any issues with anybody, the with respect an dignity have bought over 6 cars from this dealership an i will purchase more as needed an have NEVER had any issues with anybody, the service dept is great !!! the sales dept is great !! thank you colonial auto a very satisfied customer bill 18360 More

Buyer Beware Recently I bought a 2003 Ford Mustang Buyer Beware Recently I bought a 2003 Ford Mustang convertible from Colonial Auto Sales. After the first rain (several days into owning it), I Buyer Beware Recently I bought a 2003 Ford Mustang convertible from Colonial Auto Sales. After the first rain (several days into owning it), I noted a swishing noise coming from the back of the car. When I opened the trunk, the inside was drenched and water had collected there and behind the backseat. For the next week I researched possible causes and solutions to the rather profuse leaking. The most likely source of the leak was the rear window, but there was no consensus on a permanent solution. Miffed by the leaking roof (along with no functioning interior lights or lighter), I called Colonial Auto. The head mechanic dismissed my concerns telling me he had owned a couple of GT mustang convertibles that leaked and that “all Mustang convertibles leak." Clearly living with a moldy and rusty car and nonfunctional trunk was not a viable long-term solution. I contacted Ford Motor Company. Ford referred me to a local Ford dealer who referred me to a local auto restorer. After looking at the car, the restorer recommended a new top. He explained the top was pretty shot (the canvas had pulled off around the window leaving a ½" gap all around), and said the top had likely shrunk over time (making the top difficult to close). Also, there were several tears and mildew. I asked him how much I should reasonably demand from Colonial, and he said they should at least pay for an entire new rear window (quoted at ~$750) if not the entire convertible top (quoted at ~$1,500). He explained it was highly unlikely the wear and tear had accumulated suddenly especially given the degree to which the canvas material had removed from around the window. He asked whether Colonial had told me of the defects. I said they hadn't, and he said they should fully pay for the repairs. Clearly these problems had not developed in a matter of a few days. At colonial, the mechanic looked over the estimate I received from the recommended restorer and told me bluntly me they wouldn't pay for the repairs. He then referred me to the salesman, Dan Brown who reiterated what the mechanic told me. He reassured me the car was not leaking when I bought it. The "50/50" warranty? Well that only applied to the "powertrain" (my paperwork contains no details on the warranty so I have to take his word). Besides, I was told, they would never pay $1,500 to replace the top. Colonial's solution? Supposedly they’re going to buy the car back (hopefully at original cost). But consider this: Obviously they are not going to pay for adequate repairs (as evidenced by their refusal to pay to have car repaired currently). Consequently, they are likely going to pay for the cheapest and most expedient solution, and then resell it to the next unsuspecting customer instead of repairing the defects as recommended. Undoubtedly the car was defective before I purchased it. From a purely objective statistical standpoint, what are the odds that an 8 year old convertible would have no history of leaking and then suddenly begin leaking profusely upon the first rain after I purchased it? Even assuming this statistical improbability did occur and the restorer is wrong and all the considerable wear and tear and mildew did occur in the frame of a couple of days that I owned the vehicle, why did Colonial sell a car notorious for leaking in the first place (IE "all Mustangs convertibles leak”)? Next week I’m taking the car to one of their convertible-top restorers to appraise the repairs (they claim the top can be replaced and warrantied for $800). Note this does NOT mean Colonial is going to reimburse me the $800. But do you think they're going to pay for adequate repairs even if I'm able to resell it to them? No. After all, adequate repairs cost the same regardless of if I sell the car back to them or keep the car, right? In conclusion, BUYER BEWARE. More