Colonial Chrysler Jeep Dodge RAM

Total lack of communication. At least 4 emails to 3 different reps / managers ignored (still) after almost 2 weeks. Bought a used truck (accident free but it’s obviously had body At least 4 emails to 3 different reps / managers ignored (still) after almost 2 weeks. Bought a used truck (accident free but it’s obviously had body work done) and paid for tire warranty because I drive a lot. When they were unable to repair a tire that was losing air due to a pre-existing patch I needed a new tire. But I was told ABS, 4WD etc would be screwed up unless I replaced ALL tires, of course. Offered 4 options but given no info (written, printed or verbally) on what brand / edition I would get. Emailed 3x prior to replacement for that info and never got a reply. Luckily the tires were nice. Before that the truck was in service twice over the bad tire and neither time did they put air in the tire so when I left the tire was still super low (both times I was told they filled the tire). It took 4 trips and 2 1/2 days lost work before the warranty was honored and I got the new tire (which still cost me almost $900 for the other tires and urged alignment - on a truck I bought from them ) months ago. Totally regrettable experience from the day I stopped in looking for a truck. More

Jourdan made my experience 100% worry free. It only took 24 hours to complete the whole process of looking at options to completing the purchase and picking up my new vehicle. She was efficie It only took 24 hours to complete the whole process of looking at options to completing the purchase and picking up my new vehicle. She was efficient, kind and professional. Thank you Jourdan! More

Jordan was so great to work with , she made everything easy and listened to exactly what we needed easy and listened to exactly what we needed More

Colonial Chrysler Jeep is very customer service oriented. They scheduled my appointment and took me on time. Josh gave me a discount for being a Veteran and my final cost to replace my delaminated radio was They scheduled my appointment and took me on time. Josh gave me a discount for being a Veteran and my final cost to replace my delaminated radio was less than the quoted estimate. More

The service was professional and timely, Adam was helpful, kind and knowledgeable. Went in for just an oil change and a quick check of my account realized that my vehicle was coming up for other serv helpful, kind and knowledgeable. Went in for just an oil change and a quick check of my account realized that my vehicle was coming up for other services. He was able to add on a fee of them with no issues and it really didn’t extend my wait time. Great job by all. More

The entire team was friendly, professional, and went above and beyond to make sure everything went smoothly. above and beyond to make sure everything went smoothly. More

Josh helped with getting me to and from home and his help is truly appreciated is truly appreciated More

Josh was very helpful and was very knowledgeable about the Jeep. Very nice Sales person. 9 Helen Deangelis the Jeep. Very nice Sales person. 9 Helen Deangelis More

Had an excellent experience with the team at Colonial, from Gina on email to John in person it was great. Fantastic deal and helped my friend get one for a similar great price as well. from Gina on email to John in person it was great. Fantastic deal and helped my friend get one for a similar great price as well. More

Joshua in the service department is great to work with, he communicates honestly, timely and accurately. he communicates honestly, timely and accurately. More