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Colonial Chrysler Jeep Dodge RAM - Service Center

4.7

69 Lifetime Service Reviews

24 Coolidge St, Exit 26 from 495, Hudson, Massachusetts 01749

69 Reviews of Colonial Chrysler Jeep Dodge RAM - Service Center

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September 21, 2020

"The Jeep took a while to come in due to Covid but I was..."

- KYKAKYCO

The Jeep took a while to come in due to Covid but I was kept up to date on the progress and when it arrived they were excellent about getting me in to pick it up. They gave me a great price for my nice Challenger and at pick up they all took their time to explain everything about the financing and about the Jeep. Could not be happier with the service at Colonial Chrysler Jeep Dodge RAM.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike LaLiberte
Sep 21, 2020 -

Colonial Chrysler Jeep Dodge RAM responded

Hello, Thank you so much for your 5-star review, and for taking the time to leave us this wonderful feedback! Congratulations on your new Jeep!

January 29, 2020

"Great dealership all around to work with. Purchasing my..."

- My first 2 door

Great dealership all around to work with. Purchasing my vehicle was a comfortable experience. The service team prioritizes attention to detail and consistent communication. Very satisfied with overall experience.

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Recommend Dealer
Yes
Employees Worked With
December 27, 2019

"Repair"

- dberberian825

Great service on Jeep. Especially pleased with Nicholas Mazzone great help in service. Will be back to have Jeep services again. Thanks again Nicholas 5 Stars

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Yes
Employees Worked With
Dec 27, 2019 -

Colonial Chrysler Jeep Dodge RAM responded

Thank you for choosing our dealership! We're always happy to hear that Nicholas was able to assist you with your service appointment and that it was a 5-star experience. Come back soon if there's anything else that our team can assist you with! Regards, Mike Ballos General Manager mballos@colonial-dodge.com COLONIAL CHRYSLER JEEP DODGE RAM

December 27, 2019

"Service "

- MSIMON4

Great service all the way around. Superior customer service by Nicholas. Transportation provided by Bama who supports dealership in providing care for their customers. Fair price for work provided

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Bama
Dec 27, 2019 -

Colonial Chrysler Jeep Dodge RAM responded

It's fantastic to hear that Nicholas provided you with great customer service while assisting you with your service appointment! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Regards, Mike Ballos General Manager mballos@colonial-dodge.com

December 20, 2019

"Sometimes when the car is taken apart, other things show up."

- davegavin1002

Needed oil and new tires. Your staff also found some other problems with the brakes that needed correction. Everything was taken care of in good time.

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Recommend Dealer
Yes
Employees Worked With
Dec 21, 2019 -

Colonial Chrysler Jeep Dodge RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We look forward to seeing you again at Colonial Chrysler Jeep Dodge Ram!

December 17, 2019

"Very Good"

- BCASACELI

Nick does a terrific job. Although I was there for an few hours, he made sure to check-in during that time and is responsive when I inquire about my vehicle’s progress.

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Recommend Dealer
Yes
Employees Worked With
Dec 17, 2019 -

Colonial Chrysler Jeep Dodge RAM responded

Thank you for your business and for this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Ballos General Manager mballos@colonial-dodge.com

December 16, 2019

"Great service, great staff"

- CKIRKWOOD7464

Was able to bring my car in within a week of it having problems and they were able to fix all of the problems within one work day. Great service and friendly staff.

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Recommend Dealer
Yes
Employees Worked With
Dec 16, 2019 -

Colonial Chrysler Jeep Dodge RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Ballos General Manager mballos@colonial-dodge.com

December 11, 2019

"Great service"

- WENNERSM

No complaints, work was done as requested and as quoted. Great communication, friendly and quality service. Never a bad experience when bringing my vehicle into colonial.

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Recommend Dealer
Yes
Employees Worked With
December 10, 2019

"Heavy on misinformation / light on communication"

- cjmadore8911

After Sales service has been lacking. Brought my 2018 Wrangler, which I purchased from Colonial in for 2 issues above and beyond oil changes and tire rotations. Once was for a recall on the steering damper, and the other was for an issue with my rear defrost. Had to make multiple trips due to lack of communication and misinformation. Spoke with the service manager, and subsequently the GM, and have lost faith in the service department. As a side note, I had a great buying experience, and am disappointed in the post sale service.

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Recommend Dealer
No
Employees Worked With
Other Employees : Steve (Svc Mgr), Amanda, Jessie
Dec 23, 2019 -

Colonial Chrysler Jeep Dodge RAM responded

Hi Chris, I am sorry for your post sale experience. I did try to assist you after your last experience while waiting for the loaner vehicle we were supplying you to use while your vehicle was in for service. My offer still stands to personally come to you to pick up your vehicle and leave my vehicle to drive while we service yours. Once again my apologies, please let me know if I can assist. Mike Ballos General Manager 978-568-8000 mballos@colonial-dodge.com

December 05, 2019

"Service"

- rose_degroot

Awesome customer service appreciate the time to review exactly what type of coverage I had. So I could receive maximum value. Thank you! Definitely recommending your location for service to family and friends!

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Yes
Employees Worked With
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