Colonial Ford of Marlboro - Service Center

Great communication from the service writer only Shea from your service team is a saint. he communicated, he followed up, and shared understanding. However I dropped my vehicle with the main compla Shea from your service team is a saint. he communicated, he followed up, and shared understanding. However I dropped my vehicle with the main complaint it was not running well, and while in asked to do a checkup as it was recently purchased. At the end of the day I dropped it off, there as NO solution to the original complaint. In the end they replaced the spark plugs/boots seemingly to appease me, but the engine ran worse less than a day later. Very upset and disappointed. Mostly because I spent more than I would have at my local mechanic, and still had the main issue I started with. Had my vehicle 3 days... More

Inspection sticker and recall I purchased a 2015 F-150 from a dealer in Plymouth, Ma and they could not provide me an inspection sticker. Since your dealership is near where I work I purchased a 2015 F-150 from a dealer in Plymouth, Ma and they could not provide me an inspection sticker. Since your dealership is near where I work, I decided to visit your service department. The gentlemen behind the desk set up the inspection and informed me that their are recalls on my 2015 F-150 that have not been serviced. The dealership I purchased them did not inform me. Not to pleased with them. Your service dept. performed the inspection and scheduled an appointment that same week to take care of the recalls. The recall work was completed with no issues. Great thanks to your team. More

Excellent service The advisor was very cordial and efficient. My works service was done in 1 hour. I recommend Colonial Ford. I will go back here for future service. The advisor was very cordial and efficient. My works service was done in 1 hour. I recommend Colonial Ford. I will go back here for future service. More

Excellent overall experience Great performance. Communication was spot on. Service and work quality excellent. Staff was friendly, prompt and knowledgeable. I find the mechani Great performance. Communication was spot on. Service and work quality excellent. Staff was friendly, prompt and knowledgeable. I find the mechanics at this dealership to be top notch and very helpful in communicating repairs. More

Oil change Got in early for an oil change at 5,000 miles, waited in the waiting room and got my truck back quick! I plan on going back for other maintenance as w Got in early for an oil change at 5,000 miles, waited in the waiting room and got my truck back quick! I plan on going back for other maintenance as well. More

Painless!! Bought my 2018 F150 here so brought it in for its first oil change, WHICH WAS FREE!!. Also bought my wife's 2017 Flex here and had that in for a defe Bought my 2018 F150 here so brought it in for its first oil change, WHICH WAS FREE!!. Also bought my wife's 2017 Flex here and had that in for a defective moulding to be replaced. Service writer Shea Miles made it quick and painless on both visits. More

Very professional Very quick service, Took care of my needs. I have purchased parts from these folks in the past as well. Never had any complaints. Would recommend to o Very quick service, Took care of my needs. I have purchased parts from these folks in the past as well. Never had any complaints. Would recommend to other folks as well. More

worst customer service the worst customer service i ever experience and the service guy DAN was impossible the talk to it, very rude and no understand with my problem. the worst customer service i ever experience and the service guy DAN was impossible the talk to it, very rude and no understand with my problem. More

Recall work Staff was able to order the recalled part and called to set up an appointment within a few days. I dropped it off when they opened and got a call at 1 Staff was able to order the recalled part and called to set up an appointment within a few days. I dropped it off when they opened and got a call at 10am that it was ready! More

brake work Andy was great to work with! He was extremely helpful, friendly and knowledgeable . He researched my issue and found that I had missed a recall whic Andy was great to work with! He was extremely helpful, friendly and knowledgeable . He researched my issue and found that I had missed a recall which could have potentially been very dangerous. He was able to have my car fixed and available in a short period of time. I truly appreciate his assistance and support! More