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Colonial Ford of Marlboro - Service Center
Marlboro, MA
736 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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736 Reviews of Colonial Ford of Marlboro - Service Center
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July 24, 2019
Professional yet personal and very efficient. Passing through Mass, needed an oil change. Dealer without Quick Lane turned us away. Colonial Ford welcomed us, provided immediate quality service an Passing through Mass, needed an oil change. Dealer without Quick Lane turned us away. Colonial Ford welcomed us, provided immediate quality service and made me glad to be in the Ford family. More
by P_F_A
Verified CustomerEmployees Worked With
Fantastic receptionist at service.
July 24, 2019
great experience had a great experience never no issues would recommend everyone to come here quick easy listen to what i want bring it in once and it is done right had a great experience never no issues would recommend everyone to come here quick easy listen to what i want bring it in once and it is done right More
by SILRU1967
Employees Worked With
July 24, 2019
Terrible, messy, ripoff, overcharged, etc. I’ve already given a review in another email, basically you overcharged me, wrongly diagnosed the problem & wasted my time and money only to later fi I’ve already given a review in another email, basically you overcharged me, wrongly diagnosed the problem & wasted my time and money only to later find out from a different dealership that the price to fix the car was a 1/10 of what you would have charged me and was easy enough to complete on my own. Had to have the vehicle towed back to my residence because of the incomplete work that had been done. More
by JAKE18GALE
Employees Worked With
July 23, 2019
Painless!! Bought my 2018 F150 here so brought it in for its first oil change, WHICH WAS FREE!!. Also bought my wife's 2017 Flex here and had that in for a defe Bought my 2018 F150 here so brought it in for its first oil change, WHICH WAS FREE!!. Also bought my wife's 2017 Flex here and had that in for a defective moulding to be replaced. Service writer Shea Miles made it quick and painless on both visits. More
by trottwilllift
July 23, 2019
Oil change Got in early for an oil change at 5,000 miles, waited in the waiting room and got my truck back quick! I plan on going back for other maintenance as w Got in early for an oil change at 5,000 miles, waited in the waiting room and got my truck back quick! I plan on going back for other maintenance as well. More
by MELVIN
Employees Worked With
July 23, 2019
Quick My last couple visits I was quoted an amount of time estimated for the visit length each time it was fast shorter. They also did not bug me to do extr My last couple visits I was quoted an amount of time estimated for the visit length each time it was fast shorter. They also did not bug me to do extra repairs if they found any, that can be very aggravating to customers,if already know existing issues. More
by ALASKA51182
Employees Worked With
Service
July 23, 2019
Great communication from the service writer only Shea from your service team is a saint. he communicated, he followed up, and shared understanding. However I dropped my vehicle with the main compla Shea from your service team is a saint. he communicated, he followed up, and shared understanding. However I dropped my vehicle with the main complaint it was not running well, and while in asked to do a checkup as it was recently purchased. At the end of the day I dropped it off, there as NO solution to the original complaint. In the end they replaced the spark plugs/boots seemingly to appease me, but the engine ran worse less than a day later. Very upset and disappointed. Mostly because I spent more than I would have at my local mechanic, and still had the main issue I started with. Had my vehicle 3 days... More
by lastbreathmusic
Employees Worked With
Shea- Service Writer. Sue- Suervice Writer.
July 23, 2019
Inspection sticker and recall I purchased a 2015 F-150 from a dealer in Plymouth, Ma and they could not provide me an inspection sticker. Since your dealership is near where I work I purchased a 2015 F-150 from a dealer in Plymouth, Ma and they could not provide me an inspection sticker. Since your dealership is near where I work, I decided to visit your service department. The gentlemen behind the desk set up the inspection and informed me that their are recalls on my 2015 F-150 that have not been serviced. The dealership I purchased them did not inform me. Not to pleased with them. Your service dept. performed the inspection and scheduled an appointment that same week to take care of the recalls. The recall work was completed with no issues. Great thanks to your team. More
by skonde
Employees Worked With
Sorry I don't recall the man behind the desk but, his desk was on the right side.
July 23, 2019
Excellent service The advisor was very cordial and efficient. My works service was done in 1 hour. I recommend Colonial Ford. I will go back here for future service. The advisor was very cordial and efficient. My works service was done in 1 hour. I recommend Colonial Ford. I will go back here for future service. More
by former_50
Employees Worked With
Female advisor
July 23, 2019
Excellent overall experience Great performance. Communication was spot on. Service and work quality excellent. Staff was friendly, prompt and knowledgeable. I find the mechani Great performance. Communication was spot on. Service and work quality excellent. Staff was friendly, prompt and knowledgeable. I find the mechanics at this dealership to be top notch and very helpful in communicating repairs. More
by AWESTY2233
Employees Worked With
other
