Colonial Ford - Service Center

We are often at Colonial Ford as we have 4 Fords in our family (at one time, we had 6 !!). I am always greeted by name and assisted quickly. I was fortunate to work nearby and the van would drive me to w family (at one time, we had 6 !!). I am always greeted by name and assisted quickly. I was fortunate to work nearby and the van would drive me to work. If I couldn't get a ride back, Joe would send someone to pick me up. If my car wasn't ready, I was always offered a rental/borrowed vehicle. The completed repairs were done as requested and our vehicles run great because of this! Thank you! More

I purchased my truck from Colonial Ford and had trouble with the 4 wheel drive. Fred Defeo and John Smolak were amazing. Fred and John found the problem and were very helpful and knowledgeable about fix with the 4 wheel drive. Fred Defeo and John Smolak were amazing. Fred and John found the problem and were very helpful and knowledgeable about fixing it. They stayed in touch with me and completed the work on time as promised. I can't say enough good about Colonial Ford and the quality of service that I received. I highly recommend them. More

I have been bringing my F-150 to Colonial Ford since I purchased it new in 2006, for all schedule maintenance. Joe Murphy has always gone above and beyond on all my dealings with him. He informs me of any purchased it new in 2006, for all schedule maintenance. Joe Murphy has always gone above and beyond on all my dealings with him. He informs me of any problems I may encounter in the future by thoroughly explaining all work that is being done or will need to be done. I find him very honest and trustworthy. More

We have bought several cars and trucks through Colonial Ford, we like the service that we receive at Colonial. We have also had some body work done with Mark Johnson. We appreciate the way we are treated Ford, we like the service that we receive at Colonial. We have also had some body work done with Mark Johnson. We appreciate the way we are treated. More

I've always enjoyed the friendly and pleasant experience from the Colonial Ford staff when coming in to have my vehicle serviced. They are very knowledgeable when I ask questions about my vehicle experience from the Colonial Ford staff when coming in to have my vehicle serviced. They are very knowledgeable when I ask questions about my vehicle; and they are most attentive to any concerns I may have. I highly recommend this service center. Joe Murphy was my service advisor today and my service technician was Tom DeLaura. More

I called in for my 5,000 mile service on Monday 11/25 for my Expedition EL and reached Rick. I asked for a service while you wait for Friday AEAP. He gave me 7:30am. I arrived uncharactorsically late at 7: my Expedition EL and reached Rick. I asked for a service while you wait for Friday AEAP. He gave me 7:30am. I arrived uncharactorsically late at 7:40am and was met by Joe Murphy (my usual and long time contact). Joe propmptly took me right in and expeditiously got my expedtion in for service with Mike. I appreciated the fast and attentive care for my needs for a quick turn-around everytime I come there. As ususal my car is professionally and expertly maintained with a car wash and vacumm that follows. I have had up to 5 vehicles maintained by Colonial over that past 10 years with over 1,000,000 mile recorded collectively and this doesn't include the many customers I've referred there. My wife and I keep coming back to Colonial because of the professional and courtesous care we have received in the past, present and look forward to many more years ahead - even though we have moved to Maine We appreciate Joe and his team for all that they do for me and my family. Keep up the great work. JK More

Car broke down in Duxbury and a friend suggested Colonial Ford since we live in Rochester, NY and had no idea who to use. Service Mgr. Fred Defeo was very courteous and explained everything in detail very n Ford since we live in Rochester, NY and had no idea who to use. Service Mgr. Fred Defeo was very courteous and explained everything in detail very nicely. Mechanic John Smolak did an excellent job on the numerous repairs that needed to be done. I would highly recommend them to anyone. Carol Stehn Rochester, NY More

I brought my 2005 F-150 in for service. It had several items that needed attention including issues with the 4 wheel drive and several electrical repairs. They fixed all of them perfectly. I was able to g items that needed attention including issues with the 4 wheel drive and several electrical repairs. They fixed all of them perfectly. I was able to get my Truck back that same evening. I would recommend them to friends without reservation. More

I received the works, the washing and vacuuming. Also lube oil tire rotation with inspection. The inspection by Peter LaGruta, technician. Found the tires appeared to have some wear not consistent. He ha lube oil tire rotation with inspection. The inspection by Peter LaGruta, technician. Found the tires appeared to have some wear not consistent. He had let Fred Defeo know, who called me and explained the situation. He recommended the "road handling package" service. Road force balance and alignment. I was skeptical at first, and decided that they know their product. I was surprised at how much smoother my truck road. I hadn't thought their was nothing wrong. Thanks guys! More

I just moved the area and I am very pleased with the service department at Colonial. Their staff is very knowledgeable and helpful. I will reuturn. service department at Colonial. Their staff is very knowledgeable and helpful. I will reuturn. More