Colonial Ford - Service Center

Took several tries to rectify TPMS sensor failures on my Transit 3500 Van. Warranty work completed successfully because of service dept. perseverance, Thanks to Karl and Kevin for not giving up. Transit 3500 Van. Warranty work completed successfully because of service dept. perseverance, Thanks to Karl and Kevin for not giving up. More

Couldn’t be more pleased. This is the second time that I have used Colonial after being abused by Balize Ford in Hyannis, Anthony handled the warranty company and it sounds li This is the second time that I have used Colonial after being abused by Balize Ford in Hyannis, Anthony handled the warranty company and it sounds like they weren’t very accommodating. I have already recommended Colonial to two other Ford owners. Thank you very much!! More

Fast reliable service comfortable waiting room kept informored of progress of repair also explained problems informored of progress of repair also explained problems More

Dedicated efficient service department. Staff really go the extra mile for their customers and their vehicles. Staff really go the extra mile for their customers and their vehicles. More

Professional, prompt and efficient. Anthony always gives us good service and is pleasant, courteous and informative. Anthony always gives us good service and is pleasant, courteous and informative. More

Brianna was awsome arranging service after receiving parts.... job completed as arranged. Shop techs provide great service. parts.... job completed as arranged. Shop techs provide great service. More

Colonial Ford needs to work on their service department . Every six months I seems to get a new service adviser because they all seem to just leave. Just over the past three years I have had over six adviso Every six months I seems to get a new service adviser because they all seem to just leave. Just over the past three years I have had over six advisors who have left. I brought my truck in early at 8am for an oil change and sticker and it took 2.5 hours with no explanation, no one came out to the waiting area to keep me updated on how my truck was doing or why the delay. Also when you try and call for an appointment no one answers from service. When you call back the operator just puts you through to a machine. More

The customer service was excellent! Brianna was wonderful to work with. I would highly recommend! Brianna was wonderful to work with. I would highly recommend! More

I didn’t have a good experience. I’m sorry to say overall I was dissatisfied with the service advisor and also I was supposed to receive a refund and it wasn’t done in a timely mann I’m sorry to say overall I was dissatisfied with the service advisor and also I was supposed to receive a refund and it wasn’t done in a timely manner. More

Unfortunately I didn't get any names but both people we spoke with in Service were quite friendly and professional and answered any questions. Service itself went well and they were accommodating to our sc spoke with in Service were quite friendly and professional and answered any questions. Service itself went well and they were accommodating to our schedule change. No issues. More