I came to Jim down on my luck, upside down in a car not suitable for my driving needs. I explained my concerns of needing at least AWD and a vehcile I felt safe in and had room. Jim practically bent over backwards doing whatever he could to help me and made the buying process easier than I expected. Though my payments are high, I understand why they are as I was already upside down in previous loan, and the money I'm spending is so worth it. Jim was honest, knowledgable, and reassuring through the entire process, keeping an open line of communication. I would recommend Jim Ferguson, and Mike Good (the sales manager I worked with) to anyone and everyone! Thanks to them, I feel safe and am a much more confident driver in my brand new Mitsubishi Outlander Sport!