Colonial Toyota Inc

Treated well at Colonial Toyota, Inc My experience in purchasing a Toyota from Tim Neal at Colonial Toyota Inc was entirely enjoyable. As a salesman, Tim excels in an ability to an My experience in purchasing a Toyota from Tim Neal at Colonial Toyota Inc was entirely enjoyable. As a salesman, Tim excels in an ability to anticipate the interests and needs of an older customer purchasing a new car. He provided appropriate guidance in acquainting me with the car’s unfamiliar newest features. He did this in an unhurried and genuinely friendly manner. Further, throughout this transaction, involving trading an older car for the new one, Tim Neal was supported competently and in a similarly friendly manner by all others with whom I came in contact from the Colonial Toyota Inc team. Further, throughout this transaction involving trading an older car for the new one, Tim was supported competently in a similarly friendly manner by others from the Colonial Toyota Inc team. More

Professional and pleasant. Jason Vaughn was very informative and professional in his vehicle presentation. No one tried to upsale us to more vehicle than we needed. As this is o Jason Vaughn was very informative and professional in his vehicle presentation. No one tried to upsale us to more vehicle than we needed. As this is our second vehicle purchase from Colonial, we received exactly the treatment we have come to expect and it is second to none. More

Complete waste of time I've just come home from a three-and-a-half hour trip to see a used car at Colonial. The trip was a complete waste of time because, by the time I arr I've just come home from a three-and-a-half hour trip to see a used car at Colonial. The trip was a complete waste of time because, by the time I arrived, the car was in the process of being sold to another customer who'd apparently made a prior appointment. This was despite the fact that I made an appointment yesterday afternoon to look at the car today, indicated clearly to the salesman that I would be coming a long way, and gave him my number so that he could call if any issues arose. I even let him to choose the best time for me arrive this afternoon. Colonial failed miserably on several counts. First, when a dealership makes an appointment to show a specific used car to a customer the next day, it is in my view making a commitment to have that car available for the customer to see. Second, this obligation is even greater when the dealership knows that the customer is coming from far away. Third, at an absolute minimum, the dealership has an obligation under these circumstances to inform the customer if it finds out that another person is coming in earlier to see the car, thus allowing the customer to decide whether to make the trip or to delay. Yet Colonial never called. The net result was that I made a completely wasted three-and-a-half hour journey that could easily have been avoided with a minimum of courtesy and consideration on Colonial's part. The salesman who made the appointment and greeted me when I arrived initially said he didn't call because he had no idea the car was being shown to someone else. However, he later told me that all the appointments to show specific cars are recorded on a big board in the main office so he -- or, if he'd only just arrived, his manager -- should have known the situation and informed me. It would have been nice if the salesman had offered me some kind of compensation, however nominal, for my wasted time and money but it's a further sad reflection on Colonial that, even after discussing the situation with his superior, he didn't. Instead, he simply suggested that I think about buying one of the new cars on their lot! More

Excellent experience Colonial Toyota offered the best price within 150 miles of our home. Jeff Williamson was courteous, straightforward and extremely helpful. He went abo Colonial Toyota offered the best price within 150 miles of our home. Jeff Williamson was courteous, straightforward and extremely helpful. He went above and beyond our previous experiences by taking the time to program our phones and thoroughly explain the features. More

Awesome group of people!! We were reeling from my wife totaling a vehicle, and were frankly not in the mood to be car shopping, when we got a recommendation from a family membe We were reeling from my wife totaling a vehicle, and were frankly not in the mood to be car shopping, when we got a recommendation from a family member to check out Colonial Toyota! I am so pleased that we did! They were extremely efficient in our search, knowing that we had a timeline of rental and needing our vehicle to be arriving! They were also sooo understanding when we had a small hiccup in the process of turning around our down payment! Tim, Eric, Marty and whomever else at the dealership that facilitated the deal we got was amazing! Always so friendly and courteous! We cant say enough thanks to Colonial for the service and expertise they offered! A+++ Dealership! More

It was a very pleasant experience Marty Hemmis and his team at Colonial Toyota were amazing and made buying this vehicle a pleasure. I would recommend this dealer to anyone. They went Marty Hemmis and his team at Colonial Toyota were amazing and made buying this vehicle a pleasure. I would recommend this dealer to anyone. They went out of their way to make this such a pleasant experience. More

Excellent professional experience I am very pleased to have had the opportunity to purchase a vehicle at Colonial Toyota this past weekend. Jason Vaughn was very professional in commu I am very pleased to have had the opportunity to purchase a vehicle at Colonial Toyota this past weekend. Jason Vaughn was very professional in communicating with us until my wife and I were completely satisfied. Jason and the dealership exceeded our overall expectations in the purchasing process. Even after the deal was completed, Jason spent extra time with us so we could fully understand the options of the vehicle and he set up some of the electronics (phone and radio). He made sure that we had all of our questions answered. More

Excellent service I just purchased a used ford escape Brian, the salesman, made the process easy. A week after I bought the vehicle I noticed a strange noise. I took i I just purchased a used ford escape Brian, the salesman, made the process easy. A week after I bought the vehicle I noticed a strange noise. I took it to the service department too have it checked out. Ended up being a bad wheel bearing. I was ready to argue that I just got the vehicle and should not have to pay when Heather, in the service department, said it would all be taken care of. Thank you. More

No. 6 is always great. I am the sixth child in my family and we just bought our 6th vehicle from Colonial agencies. Our sales person was Tim Neal. We were extremely pleas I am the sixth child in my family and we just bought our 6th vehicle from Colonial agencies. Our sales person was Tim Neal. We were extremely pleased with Mr. Neal, his openness to our needs; his tolerance for our slow decision-making, and his sense of humor. We value humor in our family. As in the past, we expect helpful, competent service. Hey, you asked about price; all buyers believe deep down inside that maybe they could have negotiated a better price. But, Eric was opena nd honest with us. More

Love this place My experience with Toyota over the past 3 years has been terrific. Marty & Tim were very helpful & answered any question I had. I would definately r My experience with Toyota over the past 3 years has been terrific. Marty & Tim were very helpful & answered any question I had. I would definately recommend Colonial Toyota to anyone wanting a new vehicle or a used one. I traded in my 2012 rav4 & got a new one & I love it. Thank you both for making my new purchase easy. More