I purchased a new 2014 Subaru Crosstrek XV from Colonial a few years ago. Before I drove it off the lot (after signing the papers), we discovered a scratch on the back passenger side. The salesman and the manager examined the scratch, did not seem concerned and stated I could bring the car back to buff out the scratch.
A few weeks later, I brought the vehicle back to the Dealership’s Service Department, but unfortunately they were unable to fix the scratch (as it was not a surface scratch- it was deeper than originally thought). The attempts to fix the scratch actually made the scratch more noticeable (as recognized by the service department). They stated that they needed take the vehicle to a body shop and have the entire side panel of the vehicle repainted (which would take a few days to complete the work). Not only will I be inconvenienced to bring the car back, but I would also need a rental car for the time period. I was quite unsatisfied to receive this news.
I have taken time to speak with professionals and research the topic. No aftermarket paint job can hold up as well as OEM. It can chip and scratch easier then factory and there can be issues with color matching. OEM has a much better painting system and baking system. In addition, value is affected when a car has had paintwork.
I would not have taken custody of the car if I thought there was a significant paint issue. Due to my concerns with durability, color matching, and devaluation, I am very unhappy.