Colonial Volkswagen Subaru

Never, ever buy from or have a Volkswagen serviced at Colonial Volkswagen. I have a 2010 VW Passat. I've had this dealer (or one other dealer) service the car regularly. With over 130k miles on it, it ne Colonial Volkswagen. I have a 2010 VW Passat. I've had this dealer (or one other dealer) service the car regularly. With over 130k miles on it, it needed a lot of service in late 2022 I made an appointment and brought it in as scheduled. Colonial could not or would not provide a complete estimate of all the items that needed to be repaired. They gave me a quote for some items (new tires and electronic locks fixed, for example - ~$4,000) and they suggested that I get these items fixed/replaced and they would then take up the other problems once they had a mechanic free to look at the other issues. First, fixing the car took them a week (they had ordered the wrong door lock mechanism). But the real problem was the other repairs (oil leaks, plus other parts) would end up costing an additional $7,000. I believe it was intentional not to give me a full accounting of all the problems with my car when I first brought it in so as to make a quick $4,000 from a few simple repairs. When I brought this to the service manager's attention, he ignored me. They are a very dishonest dealer. More

We experienced knowledgeable, friendly, and professional service from the minute we walked in the door until we drove off the lot with our "new to us" Subaru Forester. Our Sales Consultant, Suketu Gandhi, service from the minute we walked in the door until we drove off the lot with our "new to us" Subaru Forester. Our Sales Consultant, Suketu Gandhi, offered very helpful suggestions. All around great guy. Highly recommended! More

Before you buy a certified car, keep in mind that Subaru has one of the worst certification warranties in the industry. And read the checklist carefully. Most of it is things you could see yourself, like wo has one of the worst certification warranties in the industry. And read the checklist carefully. Most of it is things you could see yourself, like working turn signals. They car I bought and had to return had major problems: oil leak, transmission, appeared to have been in a flood, etc. The salesman, Sam, was very nice and spent a lot of time with me, which is why I gave it a 2nd star. More

I want to thank Walter for excellent job in helping me choose the car. Also big thanks Tony for quickly helping us with filling out all the papers. Thanks Erin for providing full information and guide abo choose the car. Also big thanks Tony for quickly helping us with filling out all the papers. Thanks Erin for providing full information and guide about my car. These guys are truly professional. Would recommend this dealership 100%! More

Service and costumer service never responds.Waiting on Service and costumer service never responds. Waiting on parts, service Mgr called back a week ago after 48 hrs and stated he would follow up this w Service and costumer service never responds. Waiting on parts, service Mgr called back a week ago after 48 hrs and stated he would follow up this week and nothing. More

My Experience with Colonial VOLKSWAGEN And Subaru was great.The whole process was fast and easy. They let me test drive a few cars that I was interested in. They let me take my time on deciding on what I great.The whole process was fast and easy. They let me test drive a few cars that I was interested in. They let me take my time on deciding on what I wanted. The experience with them was great..I will refer my family and friends to them.. More

Appreciate the professionalism, courtesy and wonderful service provided by Service Advisor Dennis McGettigan and staff at Colonial Subaru. It was my first visit here and I would come back again. service provided by Service Advisor Dennis McGettigan and staff at Colonial Subaru. It was my first visit here and I would come back again. More

Dave Johnson goes above and beyond when selling a car! With the shortage of Subaru Foresters during the pandemic, Dave answered all of my questions promptly and kept me in the loop as to when the car was With the shortage of Subaru Foresters during the pandemic, Dave answered all of my questions promptly and kept me in the loop as to when the car was coming in. He was never too busy to see me, get in my car, and help me with the technological safety features (I am 64 years old and NOT tech savvy) and he also arranged for future service 6 months ahead. It was a pleasure to deal with him and Lorraine Dugan in finance! More

Made the car buying process very easy. Super friendly and great to deal with. Took the time to show the in’s and outs of the car and was very patient. great to deal with. Took the time to show the in’s and outs of the car and was very patient. More