Colonial Volkswagen Subaru

My husband's and my luck had run out. Our only car was totalled on I-95. Without any means to physically go out and hunt dealer to dealer, we started searching online. First to catch our attention was the totalled on I-95. Without any means to physically go out and hunt dealer to dealer, we started searching online. First to catch our attention was the consumer ratings on Subaru itself... and the resale value they hold. Searching near our zip code, Colonial was among the listings that popped up. We called ... and Bella was the first to greet us on the phone. She had us at "Hello!" What an awesome "first contact" to have ... first impressions really are lasting... and it only got better from there! Bella listened to our tale of financial woe and connected us to Bob Andersen. Bob listened to our particular details and based on what we explained, he had us fill out a loan application online. Less than 15 minutes after hitting "SEND," Bob called us to say, "we can help you! I'll pick you up in 45 minutes!" Bob picked us up in one of the 2011 Subaru Impreza Outback Sport wagons that we mentioned from seeing their inventory online. I was able to do my test drive from our driveway to the Colonial dealership! Perfect! The car just felt "right" both from my side as driver and from my husband's perspective in the passenger seat. There was no pressure from Bob whatsoever... it was clear that he was a man of his word and his main onbjective was to make sure we were comfortable about every aspect of the deal ... from the car itself, to the financing details, to any upgrades we did or didn't want! Within 2 hours, papers were signed, the car was detailed, the roof rack was installed, a detailed demonstration of every button and knob was given... it just got more and more comfortable with NO pressure whatsoever! We drove OUR Subaru Impreza home that night! We are beyond pleased with Colonial Volkswagen Subaru... Bella, Bob, Adriano ... everyone we met either just in passing, or actually working directly with us in our purchase... everyone made our purchasing experience perfect in every way! More

I went to Colonial looking for a preowned car. As the salesperson was pulling out the car for me to test drive it, another mechanic was backing up as well and lightly collided with the car, causing a sli salesperson was pulling out the car for me to test drive it, another mechanic was backing up as well and lightly collided with the car, causing a slight scratch on the paint job. The sales guy acted like it's nothing and shrugged it off! Already feeling suspicious, I went inside the showroom to negotiate on the pricing only to find out there was no negotiation to be done. The sales guy immediately brings out his manager and he started pressuring me into buying the car, even resorting to lame tactics like pretending to talk to someone and then warning me that he just received an offer from someone on that car and that I'd have to sign the papers right away. I walked out of the showroom. I wanted to keep my options open so, I asked them for a quote on a new car. I told them another dealership offered me a lower price. Colonial was willing to match that price. Colonial also had $250 coupon online which says that after negotiating my best deal, I can apply that coupon for additional discount. When I inquired about it, Colonial said that the coupon doesn't count. It doesn't speak very highly of a dealership which doesn't honor what it says on the coupon. They are using false advertising to think that you're getting the best deal! Well, I went to Piazza dealership and they gave me the price that I would've gotten with the coupon discount. So, be wary when dealing with Colonial. Piazza gave me the best price of all the dealerships upfront and I was still able to negotiate further while Colonial only matched other dealership's pricing. More

I came in for 2011 VW GTI . There weren't any there with automatic transmission but they found one in delaware. It was perfect and had everything we wanted. We put a down payment for the car Wednesday and automatic transmission but they found one in delaware. It was perfect and had everything we wanted. We put a down payment for the car Wednesday and the car arrived Saturday. No scratches, it was spotless. Everyone was very friendly and we couldn't ask for a better car buying experience. More

I went into the dealership looking specifically for a Jetta Wolfsburg. The website stated there was a 2008 with 35K, Rick retrived the key. When we went out to look at the car it was a Jetta SE. Here I t Jetta Wolfsburg. The website stated there was a 2008 with 35K, Rick retrived the key. When we went out to look at the car it was a Jetta SE. Here I thought Rick was giving me the switch-er-roo and I went off on him. He remained calm and didnt say anything negative. I went to another sales rep (Shawn)to explain I was displeased. I wanted to if the car was actually available. Well, we come to find out the Key set for the Wolfsburg edition didnt match the inventory. So , Rick grabed the correct keys afterall, they just didnt match the inventory. I appologized to Rick, he acted like it was a typical day at he office..No Biggy! After which , we couldnt find the car I was looking for so Rick suggested a walk around the lot...spent time actually looking and found a different Wolfsburg that came in the night before, which was exactly the one I wanted. The Car wasnt fully processed and ready to show,however, Ruck managed to get the the paper worked needed so we could test drive it. He and the sales manager worked out a price and I purchased it. Rich was perfessional even during adversity. He managed to continue working as nothing happened. He was friendly. I would recommend Colonial sales team to anyone looking for a car. The entire staff was awesome..More than one sales person offered me lunch (even though I wasnt their client..thanks Shawn). Thanks Rick. If we didnt physically look I would still be shopping for a wolfsburg Blk on Blk. More

My experience at this VW dealership was great. The salesman that assisted me met all of my needs and got me into the car i wanted. I would highly recommend the dealership and my salesman Mr. Rick Trie salesman that assisted me met all of my needs and got me into the car i wanted. I would highly recommend the dealership and my salesman Mr. Rick Trier to anyone who needs a car and a professional, courtious salesman. Again i would like to thank Mr. Rick Trier for being courtious and professional, and especially listening to what i wanted and showed it to me other than some slick salesman that try to show you a bunch of cars you have no interest in. More

Thank you very much all the groups ( Rick Trier, Rob Migliaccio, Marc Rosenstein, and Karen Byrd)for your advice to buy this great new car (Subaru Outback). I hope next visit to buy another new car you Migliaccio, Marc Rosenstein, and Karen Byrd)for your advice to buy this great new car (Subaru Outback). I hope next visit to buy another new car you will having more color variety and more discount. More

The experience of buying my car at this dealership was very positive and wonderful. I highly recommend them to all as Rick and all the people that helped me were knowledgable and really great. I love th very positive and wonderful. I highly recommend them to all as Rick and all the people that helped me were knowledgable and really great. I love the car and especially knowing that it is one of the safest on the road. More

Everyone at the dealership was absolutely wonderful. They didn't harass us and treated us with a lot of respect. Even the president came and greeted us which was wonderful. We would definitely recomme They didn't harass us and treated us with a lot of respect. Even the president came and greeted us which was wonderful. We would definitely recommend this dealership and would use them again the future. More

This review was requested by the dealer. Their behavior was very professional, and everything was expedited so that we did not have to spend too much downtime. We were not really prepared to shop that day, was very professional, and everything was expedited so that we did not have to spend too much downtime. We were not really prepared to shop that day, but they were flexible enough in the financing so that we were able to complete the transaction that day. More

After searching for cars on the internet, I chose colonial for my new Forester Premium. The internet manager met me and referred me to a floor sales associate, Dave, who was experienced and very hel colonial for my new Forester Premium. The internet manager met me and referred me to a floor sales associate, Dave, who was experienced and very helpful. The manager, Marty, checked in with us regularly. Bottom line, they matched the best price I had found on the internet and it was an excellent deal. I was also given the top dollar for my trade. The finance associate, Lorraine, was friendly and easy to deal with. Overall, it was a very pleasant experience. I would highly recommend this dealership. I had purchased a VW car from them previously and was also very pleased with the service department. I was very prepared going into the dealership with pricing, options and financing so all they needed to do was meet my expectations. I was very satisfied with the outcome. More