Colonial Volkswagen Subaru

I was orginally looking for a used Subaru Outback, but once I was talking with a sales representive, I was able to lease a brand new 2011 Forester! The experience was the best I have had with a leased veh once I was talking with a sales representive, I was able to lease a brand new 2011 Forester! The experience was the best I have had with a leased vehicle. I am very happy with recent purchase from Colonial Subaru. I strongly recommend this dealership to anyone. More

My husband and I had a bad experience the night before at another VW dealership but when we walked into Colonial we were greated immediatly by Albert and treated like family. Albert worked very hard to get u another VW dealership but when we walked into Colonial we were greated immediatly by Albert and treated like family. Albert worked very hard to get us the car we wanted for the price we could afford. He had a great personality and we really enjoyed working with him. More

went to this dealer looking for a pre owned vw jetta,and was assisted by a sales person by the name of mike boyle.he helped us in every way possible and was very pleased with the service of this dealership. was assisted by a sales person by the name of mike boyle.he helped us in every way possible and was very pleased with the service of this dealership.mike took the time to be very patient with us being that we were just looking and compairing numbers to some other brands out there.we thank you very much for the service and will make a dicision in the near future.... More

This was our third purchase of a Subaru from Colonial since 1998. We are sold on the safety, reliability, and handling in bad weather of Subarus. I am also a member of a professional organization that since 1998. We are sold on the safety, reliability, and handling in bad weather of Subarus. I am also a member of a professional organization that participates in the Subaru VIP program and we appreciate the no haggling price guarantee of the program. The convenience and distance to the dealership brought us in for our first purchase and the sales and service experience with our 2 previous purchases brought us back. We were not disappointed on this visit either. Initial contact by e-mail with information and contact information was helpful. We were greeted promptly by Randy who showed us models that fit our needs, took us on a test drive, demonstrated features, and answered our questions. He was very friendly and helpful and introduced us to Mike Boyle who works with the VIP program. Mike and Mrs. Boyle continued to give us information on the car and different programs, as well as, work on the paperwork. Although we did have a Auto Draft for a pre-approved car loan, the woman (L.H?) from finance found us one at a better rate ( I think having our pre-approved loan was helpful here) and discussed service contracts, etc. She provided information without pressure to select any specific item. The experience was very positive and we left with a new car. My husband was even able to pick up an accessory for his Forrester which he mentioned in discussion that he needed. More

This is a follow up to a negative review. The vehicle is a 2008 Impreza, Subaru Certified. Apparently, they read this stuff . I contacted the dealer to see if they ever ordered my replacement hubcaps, as a a 2008 Impreza, Subaru Certified. Apparently, they read this stuff . I contacted the dealer to see if they ever ordered my replacement hubcaps, as agreed to in the sale. Oops, they forgot, what a surprise!! Well, at that point, I let the salesman have a piece of my mind( I'm being P.C. here) about how I had been treated, how the service writer blew me off, not expecting me to pull the wheels myself and check the brakes. It seems that not only were the pads and rotors bad, but the 3 out of the 4 caliper piston boots were torn also. This car wouldn't pass inspection anywhere, let alone PA state and Subaru Certified. They figured I would bring the car in for service at some point and they would SELL me a very expensive brake job. ( over $600 for pads, rotors and calipers). Well they figured wrong. The salesman (Mike) asked me to document what had happened with the brakes and send it to him. I did so, and was contacted very shortly by some manager there( apparently, everyone that works there is some sort of manager) asking me to please bring my car back so they could check it. I asked what for, because they didn't do anything before, why waste my time? I was assured that the car would be fixed properly, and that I would be reimbursed for whatever I had put into the car, and get a loaner. With much trepidation, I took the car back. Two days later, I got it back with new Subaru ( not aftermarket) front calipers, my upgraded pads and rotors and new rear brakes !! It's nice that they made good on what should have NEVER happened. They violated the dealer-customer trust thing beyond description, and treated me like I was an idiot the first time. They were much better the second ( and third) time. I still will not go back there EVER, unless it's fo fix something they messed up . Oh, did I mention I had to take the car back to have the brakes adjusted 2 days later? The pedal was down halfway to the floor !! More

They really low-ball you on trade-in value. Knowing They really low-ball you on trade-in value. Knowing what another dealership has already offered me, the Sales Manager Mr. William Seltzer & compa They really low-ball you on trade-in value. Knowing what another dealership has already offered me, the Sales Manager Mr. William Seltzer & company still gave me a trade-in value that was much lower. Mr. Seltzer and his gang simply sat smugly and said that because I don't have a "clean" Carfax report (i.e., I was rear-ended 5 years ago, the damage was minor and the repair cost, paid by the other party's insurance, was only around $2K), they "could not sell my car". At this juncture, I wondered whether I was either dealing with a bunch of idiots who do not know how to use common sense, or they simply did not want my business. I think it's a little bit of both. Within my sight and hearing, they talked down to my sales guy, Randy, who was nothing but friendly and helpful. Their suggestion to me: Sell the car myself. They did not give me any option, but instead handed me my keys so I could leave. I know car-buying is supposed to be stressful, but Mr. Seltzer and his gang gave me a nightmare. They were insulting, condescending, uncompromising, and arrogant. PLEASE DO NOT GO TO THIS DEALERSHIP!!! They will offer you bells and whistles - smokescreen for their unfair and unprofessional business model. And if you decide to go there anyway, make sure you know the value of the vehicle you're trading in More

Colonial Subaru saves you time, shoe leather, and fuel when purchasing a Subaru. Their Internet personnel have high knowledge of the cars available, the options on the vehicles, and, most important, the when purchasing a Subaru. Their Internet personnel have high knowledge of the cars available, the options on the vehicles, and, most important, the ability to listen to a consumer's needs and concerns. Ginny DeLeon was my Internet representative. She was patient with the multiple questions and phone calls that gave me the information I needed to buy my car. Ginny sold me the desire to walk into the showroom and discuss a deal with Mike. Of all the dealers who contacted me, Subaru has the most well trained upfront personnel I encountered in my car purchasing experience. Mike was a consumer's sales person as he listened to my needs and offered appropriate options to consider. The car I purchased was my decision. Mike's professional manner is one of servicing the consumer's wants and the way they will use the vehicle. That style of doing business made me feel very good about the great deal I received at Colonial. Joe, the business manager, showed proprietorship to his part of the deal. He was organized, methodical in explaining every paper needed to be signed, and yet, maintained an appropriate level of personable service. Packages that are available were fully explained with no pressure to purchase but he gave intelligent reasons as to why they are offered. The packages can be selected within a short time after the purchase, no hard sell or pushy approach, just informing the consumer of what is offered. After the sale I realized I left my EZPass transponder in my old car. Before I called them to get it, they had already put it aside for me to pick it up. Cameron and Rob were service people I spoke with and they just made the good feeling I had about the car I bought, go higher. I recommend that anyone considering buying a Subaru, go to Colonial for one stop shopping or at least put it on a list as a place to visit via Internet or in person. More

Everyone at Colonial was extremely helpful and knowledgeable about their product. The finance specialist, Karen really is a pleasure to work with. Rick who was the car salesman was helpful in reco knowledgeable about their product. The finance specialist, Karen really is a pleasure to work with. Rick who was the car salesman was helpful in recommending cars in my price range. I never felt pressured by anyone there. I would definitely recommend them to anyone looking for a good deal on a new or used car! More

I would just say it was a GREAT experience I had at Colonial Subaru. First, I would like to thank Mike Boyle and his staff Bella Versace, Ginny DeLeon for the best customer service. Before I actually Colonial Subaru. First, I would like to thank Mike Boyle and his staff Bella Versace, Ginny DeLeon for the best customer service. Before I actually met Mike, I had spoken with Ginny and Bella and they were above and beyond answering all the questions and concerns I had both on line and on the phone. Not only helping me buy my desired car with a great deal, but also Mike took care of my questions even after the deal. There was no wonder why many people complimented his work so much. His explanation was accurate and honest and always put his best foot forward when he was talking to me and my wife. And I would like to extend my gratitude to Joseph, the finance manager. He was not one of the presumptuous and pushy finance managers that you can meet easily in other dealerships. Instead of being assertive and forceful, he was trying to make a deal and understand it from my side in a professional manner. He truly made me feel comfortable when I finalized deal. My 4 hour drive from NYC has definitely paid off through the best service and the best deal at Colonial Subaru. More

I worked with Ric in sales and must say that he did a fantastic job. I was a first time buyer and he made the process extremely smooth. Had the exact car I wanted and he knew everything I wanted to know fantastic job. I was a first time buyer and he made the process extremely smooth. Had the exact car I wanted and he knew everything I wanted to know about the vehicle. Karen, the business manager, also went over and above to help me with not only my car financing but fix errors on my equifax credit report. The finanace manager was a little abrasive at first but ended up being a great guy as well. If you are in the market for a subaru you have to check them out. They are definitely the best dealership I dealt with and I shopped around at a few others. Am now the proud owner of a subaru outback sport and could not be happier with my purchase, price and the service I received. HIGHLY RECOMMENDED. More