Columbia Acura Inc - Service Center

I have purchased several cars from Columbia Acura over the years and my experience with their Service Dept has been stellar. The service manager (Jamey) has always been honest and fair. I have watched the years and my experience with their Service Dept has been stellar. The service manager (Jamey) has always been honest and fair. I have watched him with other customers as I have waited - and he is absolutely the best with everyone. I really appreciate the loaner program too. As a single parent who works full time - it is a godsend to have the loaner car to use while my car is being serviced. That is a HUGE perk. (Though I see what you are doing - giving me a car that is a step nicer than my own 😉🤣). Don’t worry - I will buy another car from you when the time comes! Keep up the good work - you all rock! The only suggestion I can make is - maybe in addition to washing my car - how about filling up my gas tank?! Just thought I’d try… More

Why do I have to write 15 words to submit? How really stupid is that to be able to submit a good five star review? Asinine How really stupid is that to be able to submit a good five star review? Asinine More

Was told my 60k service would take 3-4 hours and it took 10 hours. The service was more than I was originally told. Upon check out one lady sat and ate Dorito's and Mountain Dew while the other lady was on 10 hours. The service was more than I was originally told. Upon check out one lady sat and ate Dorito's and Mountain Dew while the other lady was on the phone. Not my usual good service from you. Message system when calling in absolutely stinks- leave a number for a text? Crazy. feel free to call me for more details. More

After the service all of my settings were changed Requested that the tire pressure be the same for all four tires It was not done The only positive was the service advisor changed Requested that the tire pressure be the same for all four tires It was not done The only positive was the service advisor More

Why do you let oil changes make an appt online if there is no priority for service is no priority for service More

Friendly and prompt service. Never recommend unnecessary repairs. Keep repair costs reasonable with available coupons even when I don't have one. I take both my Acuras there fo Never recommend unnecessary repairs. Keep repair costs reasonable with available coupons even when I don't have one. I take both my Acuras there for maintenance. More

It was easy to make an appointment, even by texting with Kayla when it was busy there. And the wait time wasn't long. In addition, it turned out to be a little cheaper than originally quoted - a good surpri Kayla when it was busy there. And the wait time wasn't long. In addition, it turned out to be a little cheaper than originally quoted - a good surprise. Friendly staff all around. More

Great service reps. Excellent service. I really enjoy the confidence of knowing my service is performed by professionaly trained Acura technicians. Excellent service. I really enjoy the confidence of knowing my service is performed by professionaly trained Acura technicians. More

Acura did a great job servicing my vehicle on time and done right! Outstanding customer service! done right! Outstanding customer service! More

Although this repair took a long time given the backlog of vehicles needing to be repaired, the service team at Columbia Hyundai did a great job of keeping me informed along the way. The rental reimbursem of vehicles needing to be repaired, the service team at Columbia Hyundai did a great job of keeping me informed along the way. The rental reimbursement program from Hyundai corporate worked well also. More