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Columbia Acura Inc - Service Center

Cincinnati, OH

4.6
1,762 Reviews

1,762 Reviews of Columbia Acura Inc - Service Center

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January 04, 2024

Clean, efficient friendly and knowledgeable technicians. Very modern facility and very attractive. Very comfortable and snacks were good. More

by CWAGERS135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2024

Poor communication. Poor execution. I don't trust the service at this point. No explanation or even face to face contact with service department when I picked up the More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not use sales
January 03, 2024

I have taken my vehicle to get all my services done and they have always done a great job. More

by jimlewis70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
January 03, 2024

Excellent service. While my car was being serviced, they even drove me to a local restaurant to get lunch! More

by GSTENGER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2024

Great customer service and they kept me informed. Dealership has a great atmosphere everyone was willing to help with the process More

by DMERRITT9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2024

As usual an exceptional experience. Timely, professional, and accommodating. Jamey is awesome! Keep it up! More

by HOJO92485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamey Moore
January 01, 2024

Car runs perfectly. Issues was resolved and some warranty issues were resolved. Cheyene did an excellent job of communication and moving the car thorough the process. Wo More

by JEFFMARKLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyenne
December 31, 2023

Great customer service will continue to patronize even with my next car. Looking forward to the next year More

by dankeefe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2023

As always everyone was very Polite, courteous, and professional. I would recommend the dealership to friends. More

by THAMBLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2023

Always great service here! I have a fav local repair shop when I’m not DIYing my repairs but for the key items Columbia takes care of me. They have a great parts dept too More

by MATT CRANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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