Columbia Acura Inc - Service Center

Never called to let me know my car was done. Scratched my steering wheel in the middle of the leather. Scratched my steering wheel in the middle of the leather. More

Great customer service and they kept me informed. Dealership has a great atmosphere everyone was willing to help with the process Dealership has a great atmosphere everyone was willing to help with the process More

I have taken my vehicle to get all my services done and they have always done a great job. they have always done a great job. More

Excellent service. While my car was being serviced, they even drove me to a local restaurant to get lunch! While my car was being serviced, they even drove me to a local restaurant to get lunch! More

Poor communication. Poor execution. I don't trust the service at this point. No explanation or even face to face contact with service department when I picked up the Poor execution. I don't trust the service at this point. No explanation or even face to face contact with service department when I picked up the car. More

As usual an exceptional experience. Timely, professional, and accommodating. Jamey is awesome! Keep it up! Timely, professional, and accommodating. Jamey is awesome! Keep it up! More

Car runs perfectly. Issues was resolved and some warranty issues were resolved. Cheyene did an excellent job of communication and moving the car thorough the process. Wo Issues was resolved and some warranty issues were resolved. Cheyene did an excellent job of communication and moving the car thorough the process. Work was completed much sooner than expected. More

The price for my oil change increased to $70. A twenty dollar increase from the last time I had my car serviced. A twenty dollar increase from the last time I had my car serviced. More

As always everyone was very Polite, courteous, and professional. We will continue to use and recommend the service department. professional. We will continue to use and recommend the service department. More

Lindsey is excellent. If she could be cloned, I'd give 5 stars across the board, but sci-fi is only in books and movies. Here's my experience with my Genesis. 1st, you If she could be cloned, I'd give 5 stars across the board, but sci-fi is only in books and movies. Here's my experience with my Genesis. 1st, your new phone system is horrible. The AI assistant should announce that AI means absolute idiot. I can never speak to a person and can only leave a message. But that's secondary. You should know I started with Acura but migrated to a gently used 2018 G80 that I purchased at your dealership. Between the Acura and Genesis, I've spent over $10k on service --- again at your dealership. I was generally delighted with my Acura experience. The Hyundai experience is not so good. Hopefully things will be when there's a dedicated Genesis dealership (July 2024 I'm told). For the time being I scheduled maintenance for an oil change and requested a diagnosis of a delayed start condition on cold mornings. I was told by Keith there would be no loaners for at least 2 weeks in case the delayed start problem required in depth repair. I didn't necessarily want a loaner if the problem could be repaired with a stay in service waiting room. I got the oil change. The delayed start problem was not fixed. I was willing to put up with the delayed start for a couple of weeks. But when I tried scheduling, I was then told (via text) there wouldn't be a loaner available for 6 weeks. WOW. So, I replied with a couple of sarcastic comments. I wanted too speak with Alex, the service manager. Lindsey intervened. Service was scheduled. But to duplicate the problem, I would need to leave the car. A loaner was provided. The problem was duplicated and determined to be a due to a bad battery. A new battery was installed. Fast forward to 12/31 and a cold morning, and the problem of delayed start still exists. I'll be making another service call. You should also know I'm one of those customers that sticks with my supplier and in this case Columbia Acura.. They used to call it loyalty. I'm not sure what they call it today. More