Columbia Acura Inc - Service Center

Lindsey is excellent. If she could be cloned, I'd give 5 stars across the board, but sci-fi is only in books and movies. Here's my experience with my Genesis. 1st, you If she could be cloned, I'd give 5 stars across the board, but sci-fi is only in books and movies. Here's my experience with my Genesis. 1st, your new phone system is horrible. The AI assistant should announce that AI means absolute idiot. I can never speak to a person and can only leave a message. But that's secondary. You should know I started with Acura but migrated to a gently used 2018 G80 that I purchased at your dealership. Between the Acura and Genesis, I've spent over $10k on service --- again at your dealership. I was generally delighted with my Acura experience. The Hyundai experience is not so good. Hopefully things will be when there's a dedicated Genesis dealership (July 2024 I'm told). For the time being I scheduled maintenance for an oil change and requested a diagnosis of a delayed start condition on cold mornings. I was told by Keith there would be no loaners for at least 2 weeks in case the delayed start problem required in depth repair. I didn't necessarily want a loaner if the problem could be repaired with a stay in service waiting room. I got the oil change. The delayed start problem was not fixed. I was willing to put up with the delayed start for a couple of weeks. But when I tried scheduling, I was then told (via text) there wouldn't be a loaner available for 6 weeks. WOW. So, I replied with a couple of sarcastic comments. I wanted too speak with Alex, the service manager. Lindsey intervened. Service was scheduled. But to duplicate the problem, I would need to leave the car. A loaner was provided. The problem was duplicated and determined to be a due to a bad battery. A new battery was installed. Fast forward to 12/31 and a cold morning, and the problem of delayed start still exists. I'll be making another service call. You should also know I'm one of those customers that sticks with my supplier and in this case Columbia Acura.. They used to call it loyalty. I'm not sure what they call it today. More

Always great service here! I have a fav local repair shop when I’m not DIYing my repairs but for the key items Columbia takes care of me. They have a great parts dept too I have a fav local repair shop when I’m not DIYing my repairs but for the key items Columbia takes care of me. They have a great parts dept too More

Great customer service will continue to patronize even with my next car. Looking forward to the next year with my next car. Looking forward to the next year More

As always everyone was very Polite, courteous, and professional. I would recommend the dealership to friends. professional. I would recommend the dealership to friends. More

JD, Lyndsey, Keith, and Richard are wonderful! ! The inside of the dealership is boring, cold feeling, and unwelcoming ! The inside of the dealership is boring, cold feeling, and unwelcoming More

Simple, frictionless experience dropping off my car for an A1 service. Thanks to the team for the great service and a great experience! an A1 service. Thanks to the team for the great service and a great experience! More

Everyone is always so pleasant and welcoming. The only complaint I have is that they offered a free car wash. I specifically asked that they do that and they didn't. However, it was my fault for The only complaint I have is that they offered a free car wash. I specifically asked that they do that and they didn't. However, it was my fault for not noticing until I got home or I would've asked again while I was there. Otherwise, the service they provided was great and it was a good overall experience More

Austin was absolutely fantastic! Always takes care of my needs and is extremely kind, he always goes the extra mile to get things done. Thank you austin! Always takes care of my needs and is extremely kind, he always goes the extra mile to get things done. Thank you austin! More

I have always been happy with the service at Columbia. However, my last scheduled service appointment was to take care of a recall on my 2024 Tuscon and have the oil changed and tires rotated. After get However, my last scheduled service appointment was to take care of a recall on my 2024 Tuscon and have the oil changed and tires rotated. After getting a call saying my car was ready and signing off that the service was completed, I received a phone call 2 hours later that they had not been able to fix the windshield because of not having the tool or part. I was very disappointed since I had scheduled the appointment weeks prior and had taken time away from my job to get it there. More

The best and very friendly. He understood my situation and was very fair when it came to the explanation for billing and what had to be done. He understood my situation and was very fair when it came to the explanation for billing and what had to be done. More