Columbia Acura Inc - Service Center

Columbia Genesis- car returned with altered touch screen- wrong time set , radio “on switch” disabled. Tire pressure warning indicated low pressure R front Had to wait more than 20 minutes after told car w wrong time set , radio “on switch” disabled. Tire pressure warning indicated low pressure R front Had to wait more than 20 minutes after told car was being brought out More

Very helpful and courteous, person picking up and delivering my car back to me was so nice. delivering my car back to me was so nice. More

Took their time and did a good quality job repairing the car. Would highly recommend them. car. Would highly recommend them. More

Felt like it was important to the Genesis service representative that I feel comfortable and completely satisfied with the service. I was. Kept me up to date on the status of my oil change and made representative that I feel comfortable and completely satisfied with the service. I was. Kept me up to date on the status of my oil change and made sure I understood the process. (This was my first oil change for my new Genesis G-80.) Waiting area was very comfortable and had complimentary snacks and coffee/bottled water. More

Failed to wash car, deduct coupon from bill, retrieving car after service was not good. car after service was not good. More

This dealer does not have their processes in place to service cars efficiently and conveniently for the customer. service cars efficiently and conveniently for the customer. More

The staff is Pleasant, efficient, knowledgeable listen to their client and thorough. I always feel heard and respected. their client and thorough. I always feel heard and respected. More

The service has been great since this team changed a few years ago. Jamey has been fantastic to work with. years ago. Jamey has been fantastic to work with. More

Everyone was extremely sweet. The problem was when I showed up I was told my car was not invoiced and that they were waiting on parts. I was extremely confused considering my car The problem was when I showed up I was told my car was not invoiced and that they were waiting on parts. I was extremely confused considering my car is brand new and this was my first service. The genesis department was not in, however, the service crew showed me what was showing up in the system in my account. That I called (while my car was at the dealership) stating the check engine light was on and something was wrong with the driver seat. I did not call. And nothing was wrong with my seat and the check engine light was not on. This must’ve been put in the wrong account. Once everything was settled I paid my invoice and sat and waited for my key for about 25 minutes. It took me going into the service department 3 separate times to get my key. Finally someone brought it out. This was my first service experience and it was not the greatest. However, I love my vehicle. More

Nice customer service, and pretty quick on the turnaround for my oil change.. all in all, no complaints. for my oil change.. all in all, no complaints. More