Columbia Acura Inc - Service Center

Disorganized service center. When I got there I was ignored at the service counter. I didn’t know I had to pull up to the service garage door and get a ticket. When my car was When I got there I was ignored at the service counter. I didn’t know I had to pull up to the service garage door and get a ticket. When my car was ready, I was told it was parked inside and to go to the cashier window to get my key. I stood in line for 20 minutes. An old lady working the window had no idea what she was doing, They didn’t have my key and said it would be in my car. I went to the garage and my key was in the car. The garage door was down and I had no idea how to open it. I had to get back out of my car and go to the service desk to have them open the door so that I could drive out, This place was terrible and I won’t go back. Every part of this service was disjointed. Other customers were also annoyed. More

Oil change was good. My keys were left in my car unlocked for 7 hours. My keys were left in my car unlocked for 7 hours. More

Efficient and great pricing and service! They listen and take into account what you say. Always been helpful and make sure the service is first. They listen and take into account what you say. Always been helpful and make sure the service is first. More

The service I requested was not covered by the factory maintenance program. At the time I made the appointment, the service advisor made sure I understood that. (I did, but appreciated their approach to maintenance program. At the time I made the appointment, the service advisor made sure I understood that. (I did, but appreciated their approach to make sure there were not surprises.) At the end, the service was completed before the quoted time, and the price was below the quoted price. The waiting area was very nice. I felt this was a service experience of a premium automobile brand, not a mainstream brand. I was very pleased. Austin was very professional. More

Fast and friendly service. I would highly recommend this place to get your vehicle serviced. I would highly recommend this place to get your vehicle serviced. More

I had a great experience! I was in and out very quickly, Austin Conte was phenomenal! Will be asking for his help every time. I was in and out very quickly, Austin Conte was phenomenal! Will be asking for his help every time. More

Austin Conte has been very professional with respect. Thorough explanation; respectful of my time. Working closely with the mechanics to ensure my car runs properly. Thorough explanation; respectful of my time. Working closely with the mechanics to ensure my car runs properly. More

Austin Conte was very helpful and accommodating and got us out in one hour. I’ll make other appointments with him. us out in one hour. I’ll make other appointments with him. More

Tiffany Mair. was very professional explaining maintenance performed on my MDX. Her system knowledge of the vehicle was very helpful. was very professional explaining maintenance performed on my MDX. Her system knowledge of the vehicle was very helpful. More

Nice service. Very Courteous service Manager (Austin) who was extra helpful. Clean bathroom and washed my car. Very Courteous service Manager (Austin) who was extra helpful. Clean bathroom and washed my car. More