Columbia Acura Inc - Service Center

Friendly and excellent service. Easy peezy. Felt like a fair evaluation and cost too. No complaints Easy peezy. Felt like a fair evaluation and cost too. No complaints More

First experience with Columbia, terrible service. I brought car in for repair at 9:30am as directed. I offered to NOT take a loaner since they were low on cars. NO communication throughout the day un I brought car in for repair at 9:30am as directed. I offered to NOT take a loaner since they were low on cars. NO communication throughout the day until I called late afternoon several times only to find out that they couldn't even look at my car that day, too busy. It would be the second car to get worked on the next day. I came and got a loaner at that point. The next day, no communication once again. By 4:00pm I finally called to find out the status. They supposedly had just taken the car back for inspection. I called back later to find out if and when it would be fixed only to be told that they could not, after 5:00 pm. I wasted two days. I just took the car in to Jeff Wyler Superior Hyundai this morning, planning to take a loaner. Instead they told me to wait around for 40 minutes and fixed the problem on the spot. No hassles, exceeded my expectations. I was also disappointed with the communication system itself. For all the multiple times I called, I received only a recording and left messages. Some were ignored, some took forever to get a call back. From a customer service point of view, it would be nice to talk to a human. My dilemma now is, next time I need service, do I take it back to Columbia only 1.5 miles from home (could walk on a nice day), or drive 20 minutes to Jeff Wyler Superior Hyundai where I can get reliable service? After this experience, I think I prefer the reliability more than the convenience. Thanks for allowing me to vent. Hopefully this will be helpful to you moving forward. More

Getting a loaner from them is hopefully going to be better. My Genesis was in for covered maintenance and I was only given a similar car once, and overall only twice. better. My Genesis was in for covered maintenance and I was only given a similar car once, and overall only twice. More

Friendly, polite and professional service representative. Cleaned interior of car and went out of their way to go back and check air pressure. Cleaned interior of car and went out of their way to go back and check air pressure. More

Quick, upbeat personal , quality attention to my MDX, comfortable waiting room, timely service and value pricing comfortable waiting room, timely service and value pricing More

Thanks for getting me so quickly--my tire was losing air and Austin Conte, my service advisor was great to work with. Austin is a real asset to your service department and I'm grateful he took care of my v and Austin Conte, my service advisor was great to work with. Austin is a real asset to your service department and I'm grateful he took care of my vehicle needs. I definitely will be back :) More

Keith with Genesis took care of what I needed. It wasn’t complex but he made sure I was taken care of and on my way in only about 20 minutes. Thx It wasn’t complex but he made sure I was taken care of and on my way in only about 20 minutes. Thx More

Finance department wanted to charge us recertification fee for our 5 month old car (with 900 miles)That we had bought from them that we were trading in...making us $7000.00 upside down.. When we trade in fee for our 5 month old car (with 900 miles)That we had bought from them that we were trading in...making us $7000.00 upside down.. When we trade in it will be someplace else. More

Great customer service, very positive experience every time I bring my automobiles in to be serviced. Everyone is very courteous and professional time I bring my automobiles in to be serviced. Everyone is very courteous and professional More

I always receive the best service from the Columbia Acura service department. Jamey is always a pleasure to work with service department. Jamey is always a pleasure to work with More