Back

Columbia Acura Inc - Service Center

Cincinnati, OH

4.6
1,741 Reviews

1,741 Reviews of Columbia Acura Inc - Service Center

Sort by
December 05, 2023

Alan and the entire team in the Acura Service Department are always great to work with. More

by TIRA_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
December 05, 2023

So kind. So helpful. Everything was clearly explained to me before my vehicle was taken back to be serviced. More

by FRANKJANNAKAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2023

I have had a car sitting there waiting for an engine to be replaced for months now with no word on when I will get it back. I could never do this to my customers. More

by BMILES7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2023

I had my car serviced with an oil change. Service was great, the person checking me in was very friendly and explained all that would be done More

by BDOLK25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2023

Professional and responsive! Very good service! Cannot say enough about all the staff and the way they conduct business. More

by SMAHLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Owens
December 05, 2023

Great and friendly and professional staff! I’m always treated courteously and respectfully. AND the service is always done as promised! More

by JEANNETTE0629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

The service was prompt, and high quality. I was in and out within the hour. More

by RBOC58.JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

They recommended that I needed new brakes. A second opinion said I didn't need new brakes. More

by MRYJ73
Recommend Dealer
No
Employees Worked With
Jon McFarland
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2023

Everyone was very friendly and proffessional. The service advisor went above and beyond what was required of him to help us understand some functionality of our Tucson. More

by tomb4971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Conte
December 03, 2023

Had made arrangements last July for recall soonest being October. When I showed up, part wasn’t there. Finally scheduled me a month later. When I showed up, they asked why I was there. Very poor communicati More

by carolsnyder77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t deal in sales
...
128
...