Columbia Acura Inc - Service Center

Nice customer service, and pretty quick on the turnaround for my oil change.. all in all, no complaints. for my oil change.. all in all, no complaints. More

Brindle Owens took great care to respond to my voice message and got my car serviced timely. He is always so pleasant and professional. message and got my car serviced timely. He is always so pleasant and professional. More

I came in on Friday late afternoon and the team had me in and within a little over an hour. Thanks! and within a little over an hour. Thanks! More

The service has been great since this team changed a few years ago. Jamey has been fantastic to work with. years ago. Jamey has been fantastic to work with. More

Everyone was extremely sweet. The problem was when I showed up I was told my car was not invoiced and that they were waiting on parts. I was extremely confused considering my car The problem was when I showed up I was told my car was not invoiced and that they were waiting on parts. I was extremely confused considering my car is brand new and this was my first service. The genesis department was not in, however, the service crew showed me what was showing up in the system in my account. That I called (while my car was at the dealership) stating the check engine light was on and something was wrong with the driver seat. I did not call. And nothing was wrong with my seat and the check engine light was not on. This must’ve been put in the wrong account. Once everything was settled I paid my invoice and sat and waited for my key for about 25 minutes. It took me going into the service department 3 separate times to get my key. Finally someone brought it out. This was my first service experience and it was not the greatest. However, I love my vehicle. More

Jamie is the best. He is an outstanding service representative. I can always count on him. He is an outstanding service representative. I can always count on him. More

Great service, friendly and knowledgeable staff, comfortable seating and amenities while waiting. No surprise service additions, no up selling. timely service. comfortable seating and amenities while waiting. No surprise service additions, no up selling. timely service. More

Actual service on my car was fine. Valet drivers were courteous and communicated in a timely fashion. On the other hand, the service department missed my appointment entirely. W Valet drivers were courteous and communicated in a timely fashion. On the other hand, the service department missed my appointment entirely. When I tried to contact them multiple times that day, all I could get was a "virtual assistant" on the phone. I finally had to ask for a sales person, describe the problem and have him walk the note back to service...Thanks, John! I was told my appointment was missed because "can you believe we have two customers with the same last name???" Then I could not get an appointment until a week later. Disappointed with the inability to actually speak with a person in the Genesis service department when I call. Not what I expected when I purchased a Genesis. More

Told me it be around a hour and that is what it took them them to complete my service. them to complete my service. More

got talked into unneeded work and money for an oil change with turned out to be over 200.00 dollars. wont address recall issue. with turned out to be over 200.00 dollars. wont address recall issue. More