Columbia Acura Inc - Service Center

I was pleased with how my car drove after they did the repairs, oil and tire change. repairs, oil and tire change. More

I had a great experience with my salesperson Craig and the Finance Manager Jack. I would highly recommend them for your automotive needs. the Finance Manager Jack. I would highly recommend them for your automotive needs. More

They did as they said. They ordered my new replacement key and programmed it as stated. The checkin person was kind and personable. They ordered my new replacement key and programmed it as stated. The checkin person was kind and personable. More

Very nice folks, got me in and out easily. Didn’t have to wait to make an appointment weeks out like some places do. Didn’t have to wait to make an appointment weeks out like some places do. More

Columbia Acura always does an amazing job with my vehicle. The whole service team always greets me and makes me feel valued. Tiffany, Jamey, Allen, and Trevor do an amazing job at the front. Alex the vehicle. The whole service team always greets me and makes me feel valued. Tiffany, Jamey, Allen, and Trevor do an amazing job at the front. Alex the Service Manager is always very helpful and is great at resolving any issues that you have and genuinely cares about his customers. I would give my business to Columbia Acura any day! I heavily pride my car and I would trust them with any vehicle. These people are very honest and will make your life easier. More

Honest, detail oriented, polite, trustworthy, respectful, caring. They get the job done with a smile. caring. They get the job done with a smile. More

Lindsey and Keith are very good. Lindsey always makes my wife and I feel so very comfortable. Lindsey always makes my wife and I feel so very comfortable. More

Courteous, efficient, & professional had multiple service issue's including a anti -theft recall too thwart Da Kia Boyz from jackin my ride. All issues were handled in a timely manner. KEEP ON TRUCKIN!!! issue's including a anti -theft recall too thwart Da Kia Boyz from jackin my ride. All issues were handled in a timely manner. KEEP ON TRUCKIN!!! More

Let me tell about why I would never buy another Hyundai. .... I purchased a brand new 2022 two years ago. First my sales rep quit the day after i bought it -- not through your store but the Hyundai on Fairfi .... I purchased a brand new 2022 two years ago. First my sales rep quit the day after i bought it -- not through your store but the Hyundai on Fairfield, I needed more help the day after and the person they assigned really couldn't give a crap about me and kind of ditched me. Fine whatever it was a fluke right? I'll go to the other Hyundai because they are about 7 min away from work, but service got even xxxxtier. I went in for a service, i believe it was a recall and the gentleman that checked us in told my boyfriend he need to verify my insurance. xxx -- seriously? Never in my life. So the manager came out and talked to us, apologized and we left. I went in for another recall for the top trim piece. They ordered the piece and I heard nothing from anyone. I came back in for an oil change, asked about the trim piece and was told they didn't know. I received a call later asking about how my service went and i brought up the trim piece again. She checked into it and called me back a few days later to tell me it had come in broken and they needed to reorder. Fine -- I guess. Another oil change comes and I ask again about the trim piece, finally they have it and are able to put it on. Why did I have to keep checking in on it? Ok I made an appointment for my tire to be changed about a month ago and my appointment was at 1pm or something. I got a ride to work and dropped it off in the morning. After calling for an hour I was told they would not be able to replace the tire. They could loan me a car.... ok i guess... I get there and am told I am responsible for filling the thing up. Thats insane because what was a 30 minute service, me going a whole day without my car, and then I'm going to be inconvenienced AGAIN by having to put a gallon of gas in this car I didn't even want. This next experience, I called in for a whole week trying to get a hold of someone to make an appointment to get my car checked out. FINALLY someone made the appointment for a week out. 2 weeks after my Auto hold light and EPB light was on I went to my scheduled appointment. The gentleman checking me in asked - Are you waiting? I said no I have to go to work. I asked - would it get done quicker if I waited? He said Yes. -- I asked about my appointment time. He explained that was just a set time to get checked in but the people waiting come first. So essentially I am being held hostage? Fantastic. I wait and am an hour late to work, unplanned because the work needs done and I cant go another 2 days without a vehicle. I'm told they need to order the part and oh ya, we recommend not driving more than an hour away because the caliper might lock the tire up. So now I have to pay $350 for a rental car to go home to see my family for the holiday because your service SUCKS. What is the point of making an appointment if walk ins get priority? Just tell us that and I would have driven it in 2 weeks ago. No other mechanics would take a whole day to call a customer back or to put walk ins over appointments. I have never hated a dealership as much as I have working with Hyundai. My boyfriend has a 20 year old Lexus and they pick up his vehicle for maintenance and drop it back off. My brand new car I get treated like I spent 1k on it instead of 40k. I love my Santa Cruz but the service I have experienced has left the whole experience very lack luster. I have debated trading the truck in so I can not have to deal with this. But realistically if anyone asks me how I'm liking the Santa Cruz I don't leave the xxxx show I've experienced out. Not to fault mot of the staff I have encountered, they seem to be following a process that the company has set forth, which just doesn't consider their customers. More

Zach Muse is THE BEST! Dealership in general was efficient and I appreciated the good service! Dealership in general was efficient and I appreciated the good service! More