Columbia Acura Inc - Service Center

Friendly accommodating. Estimate provided for work to be completed. Great communication and repair was completed in less time than expected Estimate provided for work to be completed. Great communication and repair was completed in less time than expected More

Bad service bad customer service care way tooo expensive no loaners charge you for absolutely nothing got the part wrong on my car an slow no loaners charge you for absolutely nothing got the part wrong on my car an slow More

Service staff is top notch. I trust what they tell me. They know what they are doing. I trust what they tell me. They know what they are doing. More

The service staff at Columbia Acura are top notch. Always treated with courtesy in a strait forward honest manner and always feel like I am heard. Office atmosphere is very comfortable, you can tell t Always treated with courtesy in a strait forward honest manner and always feel like I am heard. Office atmosphere is very comfortable, you can tell they want to be there. More

Great customer service. Jamie the most excellent service manager. Stopped in one day with a burnt tail light bulb. All techs busy. Jamie himself changed the bulb in the Jamie the most excellent service manager. Stopped in one day with a burnt tail light bulb. All techs busy. Jamie himself changed the bulb in the service bay. Always greeted warmly by name. Helpful with explanation of services required. More

Quick service and able to get in and out in an hour or so. Worked great. so. Worked great. More

overall the service is great. one thing which I don't know if it's normal in U.S. Service center. the car wash looks just very simple, the floor inside the car even not clean with one thing which I don't know if it's normal in U.S. Service center. the car wash looks just very simple, the floor inside the car even not clean with the vaccum. More

The customer service was wonderful! They made sure we were comfortable while there and got us out in a timely manner. They made sure we were comfortable while there and got us out in a timely manner. More

I've owned 2 G80s. .since 2017. You've serviced them both. Simple stuff. Now I brought the 2nd G80 with slow leak at water pump and xxxxty dull window trim a year ago. Y .since 2017. You've serviced them both. Simple stuff. Now I brought the 2nd G80 with slow leak at water pump and xxxxty dull window trim a year ago. Your tech/service mgr said no issues. ..and were not going to fix the shifty dull window trim either. Now at 64,000 (out of mg warranty) the water pump IS AN ISSUE you want $1000 + $700 from my warranty??!!...and now the window trim looks like farm truck. Isn't the Genesis experience supposed to be better??..or were these early years just gussied up Hyundais Sonatas? BTW..the remote start no longer works?? Said technology was 2G phone..15 years old??!!! More

I have been coming to this dealership for service for over 20 years. That says it all. over 20 years. That says it all. More