Columbia Acura Inc - Service Center

The sales people and the mechanics need to get on the same page about the free oil changes and exactly when a customer can get them. It would be very help if a brochure was given to the buyer so they kne same page about the free oil changes and exactly when a customer can get them. It would be very help if a brochure was given to the buyer so they knew exactly what the policy was. I was not given my complimentary car wash. More

Quick turnaround for routine maintenance and a pleasant staff. Crystal was terrific in dropping off a loaner and returning my GV70 quickly. staff. Crystal was terrific in dropping off a loaner and returning my GV70 quickly. More

Service is great. Jamie is the best and makes sure his clients are taken care of. Jamie is the best and makes sure his clients are taken care of. More

Everyone I spoke to was extremely pleasant. If I had a question, they were able to give me a completed answer that made sense to me. If I had a question, they were able to give me a completed answer that made sense to me. More

Service person told me my brake pads were almost completely worn and the rotors needed resurfacing. Exact same speech I heard another customer get. But I thought it was likely brakes needed service completely worn and the rotors needed resurfacing. Exact same speech I heard another customer get. But I thought it was likely brakes needed service - couldn’t remember last time they were done so I said ok. Later I got a phone call saying all 4 tires were nearly bald and needed replacing. Strange that my 65000 tires need replacing at 47000 miles, especially since two were replaced after an accident. I didn’t do the replacement and when I got the car back I checked the tires. They are not that far gone. This makes me question the brake job even more - my mistake for saying yes. Even if I need new tires I can get them $300 cheaper elsewhere. I won’t be back to Columbia for service. More

Great great great 👍👍👍👍👍ok ok ok ok ok ok ok ok okay ok okay ok ok ok okay ok ok More

Good communication. Good customer service. Allen from service department kept me step by srep updated. Good customer service. Allen from service department kept me step by srep updated. More

Austin was very helpful and got my oil changed and tires rotated in 45 minutes. rotated in 45 minutes. More

The service center is fine. The dealership is disappointing. Follow up was non existent as we had to be proactive every step of the way. Expected more from a luxury car dealersh The dealership is disappointing. Follow up was non existent as we had to be proactive every step of the way. Expected more from a luxury car dealership. More

service desk very responsive and helpful Clear information provided and explanation of the activities to be done information provided and explanation of the activities to be done More