Columbia Acura Inc - Service Center

Staff were incredibly friendly. Service was quick. I liked having a desk to sit at to work while waiting. Service was quick. I liked having a desk to sit at to work while waiting. More

Super appreciative of the service department checking out the concerns I had with the vehicle and for being honest and not ‘creating’ issues to inflate the charges as has happened with other dealers the concerns I had with the vehicle and for being honest and not ‘creating’ issues to inflate the charges as has happened with other dealers More

I go to the same gentleman at the computer and he is so helpful and kind. I also appreciate the desks that you provided with outlets so I can work. Much appreciated. The lad in the garage is friendly and r helpful and kind. I also appreciate the desks that you provided with outlets so I can work. Much appreciated. The lad in the garage is friendly and resets my car once my oil change is completed. Thank you and Happy Holidays! More

when they called to pick it took over 30 mim before i got then what i went for they didn't have the part it was fuse got then what i went for they didn't have the part it was fuse More

Treated poorly from the start and mislead about what was being done. Have to figure out how to get an oil change in under an average of 6days. being done. Have to figure out how to get an oil change in under an average of 6days. More

Columbia serviced my car at my appointment time. They also serviced my vehicle in in a decent amount of time. I was not waiting very long! They also serviced my vehicle in in a decent amount of time. I was not waiting very long! More

Let me start by saying, overall, the dealership is great! They were wonderful to deal with when we bought the car last year, our salesman Brian is excellent, the gentleman in finance was great, the service d They were wonderful to deal with when we bought the car last year, our salesman Brian is excellent, the gentleman in finance was great, the service department is always friendly, helpful, and thorough. The only issue we've had has happened twice now both times that we've had the car in for routine service. I purchased the additional warranty packages that includes basic maintenance like oil changes, etc. However, during my very first service my bill came out charging me for those items. I spoke to someone who fixed it, well, they took the wrong thing off and left the slightly higher item on, nonetheless, they mostly rectified it. I just had the car in for its second service, B1 I believe, and was again charged for the service (oil change/etc). My husband paid but right afterwards, I questioned it, and we realized the issue. He called in and verified it should not have been charged and they had someone call us back the following Monday to issue a refund for that amount. So, both times, it was taken care of, however, it should be clear on my account that I have the additional warranty package that included those services so that I am not charged in the first place causing extra work for all involved. If they could fix that issue, it would be fantastic. More

The service rep for Hyundai was very professional, listened to me, consulted me on my vehicle's problems. He also suggested additional service work. I waited at the dealership. Work took approximately listened to me, consulted me on my vehicle's problems. He also suggested additional service work. I waited at the dealership. Work took approximately 3 hours. They were gracious hosts in offering free beverages and snacks. It was a very frigid day so I did get chilled while waiting. However, I joined some of the discussions with other customers and learned a few new things. I think it would be a good idea to show videos about Hyundai vehicles, especially issues relevant to new vehicles such as best practices for starting, maintaining, stopping at red lights, etc. instead of having a regular t.v. show on. More

Simple stuff - Total service price to replace a faulty door handle was way out of sync with expectation. I wanted a courtesy drop-off and was told it was not available. While waiting I saw the courtesy door handle was way out of sync with expectation. I wanted a courtesy drop-off and was told it was not available. While waiting I saw the courtesy driver transporting folks to their homes and work. In addition, time interval to schedule this service appointment was unacceptable. They got a lot of simple stuff wrong. Service quality has noticeably dropped over the past 10 years that we have been service customers. We have moved on to other local repair service providers. More

Service agent helped us determine what service we needed. He was knowledgeable and very helpful. We greatly appreciated his patience. My wife also liked the remodeled waiting area and the fresh coffee. He was knowledgeable and very helpful. We greatly appreciated his patience. My wife also liked the remodeled waiting area and the fresh coffee. More