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Columbia Acura Inc - Service Center

Cincinnati, OH

4.6
1,741 Reviews

1,741 Reviews of Columbia Acura Inc - Service Center

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November 17, 2023

Fast scheduling. Fast service. Great atmosphere. 1 2 3 4 5 6 7 8 9 More

by ALEXCINATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2023

Some confusion at service desk on service intervals for free svcs and how a shorter mileage is recommended but costs me More

by BASTINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2023

Friendly and knowledgeable staff for Genesis. Looking forward to the move to kings automall and a dedicated Genesis dealership. More

by ERIK3PUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2023

The Service desk (Austin and Tyler) have been outstanding and courteous. However it took 30 minutes to get my car after I paid my bill. Not sure who is responsible for that. More

by DMALLOY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin, Tyler
November 17, 2023

Staff was courteous and friendly, but had to wait 30 minutes for my car to be brought around. Had to go back to the cashier and ask again. More

by CLIFFBROWN276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DNA
November 16, 2023

This service center is very responsive and professional. They provided accurate service times and estimates. They recently updated the customer waiting room which is very nice. I had two separate issues More

by robert@resonantimage.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2023

It was a eye opening on the cost of car repair at this dealer ship More

by BEAMER_55
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2023

Bought the car in for scheduled maintenance. Found out I needed new brakes. I was notified quickly and the work was done in a very timely fashion. Great job! More

by MTCARDONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone in the service dept
November 16, 2023

Love how everyone was smiling and so friendly. I have been Jeff Wyler for service and I felt like I was bothering them. Thanks for a great experience. Will be back More

by jpschmidt1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2023

Actually not the best. My trip there was a result of a lack of service 60 days ago. Then the dealership tried to deny the previous shotty service. In the end got repaire More

by LYNNMRHOADS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland
2.0
This rating includes all reviews, with more weight given to recent reviews.
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