Columbia Acura Inc - Service Center

Simple stuff - Total service price to replace a faulty door handle was way out of sync with expectation. I wanted a courtesy drop-off and was told it was not available. While waiting I saw the courtesy door handle was way out of sync with expectation. I wanted a courtesy drop-off and was told it was not available. While waiting I saw the courtesy driver transporting folks to their homes and work. In addition, time interval to schedule this service appointment was unacceptable. They got a lot of simple stuff wrong. Service quality has noticeably dropped over the past 10 years that we have been service customers. We have moved on to other local repair service providers. More

Super appreciative of the service department checking out the concerns I had with the vehicle and for being honest and not ‘creating’ issues to inflate the charges as has happened with other dealers the concerns I had with the vehicle and for being honest and not ‘creating’ issues to inflate the charges as has happened with other dealers More

I go to the same gentleman at the computer and he is so helpful and kind. I also appreciate the desks that you provided with outlets so I can work. Much appreciated. The lad in the garage is friendly and r helpful and kind. I also appreciate the desks that you provided with outlets so I can work. Much appreciated. The lad in the garage is friendly and resets my car once my oil change is completed. Thank you and Happy Holidays! More

Love working with Columbia Acura. I know I will always have the best service and care provided to meet my needs. They always exceed my expectations. I know I will always have the best service and care provided to meet my needs. They always exceed my expectations. More

They do a great job and always make sure we are satisfied . Word word word . Word word word More

Straight forward and professional. I will let you know about recommended service at another time. I will let you know about recommended service at another time. More

Service agent helped us determine what service we needed. He was knowledgeable and very helpful. We greatly appreciated his patience. My wife also liked the remodeled waiting area and the fresh coffee. He was knowledgeable and very helpful. We greatly appreciated his patience. My wife also liked the remodeled waiting area and the fresh coffee. More

I always have my vehicle serviced here. I would never take it anywhere else. In fact, this is another reason that I will always buy from this location. Jamie is phenomenal to work with. I would never take it anywhere else. In fact, this is another reason that I will always buy from this location. Jamie is phenomenal to work with. I can't say enough good things about Jamie and the staff. More

Service was fast and excellent. Jon and everyone in the service department we're very welcoming and friendly. They had me ready to go in no time. Jon and everyone in the service department we're very welcoming and friendly. They had me ready to go in no time. More

Service was quick. As a higher end version of Honda, I would think their attention to details would be better. Oil was visible on the engine cover. Car was washed, b As a higher end version of Honda, I would think their attention to details would be better. Oil was visible on the engine cover. Car was washed, but sills and wheels were still visibly dirty. More