Columbia Acura Inc - Service Center

Professional, fast, and provided great customer service while saving money on an oil change service! while saving money on an oil change service! More

Great dealership. Recently they stopped giving loaner cars. They said my service would take 1 hour and loaners are reserved for services 2 hours or more. On Friday my Recently they stopped giving loaner cars. They said my service would take 1 hour and loaners are reserved for services 2 hours or more. On Friday my hour service was just under 2 hours and i ended missing a commitment I had because the service ran almost 2 hours. More

Easy to sched appointment, was greeted promptly by staff, everyone I came in contact with was friendly and helpful. everyone I came in contact with was friendly and helpful. More

Scheduled my car to address some recalls, which took several months before I could get in. I was told the appointment would only take 2 hours on the phone, and it ended up taking 4 hours. I understand several months before I could get in. I was told the appointment would only take 2 hours on the phone, and it ended up taking 4 hours. I understand these recalls have caused massive backlogs, but this time frame was overbooked to begin with so it was set up to take longer than I had originally planned, and as a result I was late getting back to work. This to me is unacceptable, so I will not be continuing business with this location moving forward. More

I received excellent service from the car wash. They washed my car thoroughly and took great care of it, along with a great oil change process. They washed my car thoroughly and took great care of it, along with a great oil change process. More

Very responsive and knowledgeable service Advisors. Was in and out in a respectful time frame. Was in and out in a respectful time frame. More

The whole experience was quick and painless. Everyone I ran into was helpful and kind. Everyone I ran into was helpful and kind. More

Recommended new filter not needed (just done previous visit), then overchaged for it. Unprofessional staff at the intake desk, took call from cell phone while helping us. Unpleasant staff at payment wind visit), then overchaged for it. Unprofessional staff at the intake desk, took call from cell phone while helping us. Unpleasant staff at payment window, acted like we were a bothering her and barely said any words to us. Other customers complained about mistakes and wait time while we were there. Glad we are moving, we will not be back. More

The guys in service we super helpful when I didn’t know how to fix my electronic display! Thanks For going above and beyond! how to fix my electronic display! Thanks For going above and beyond! More

Dropped my car off a little ahead of time. They got to work on it very shortly thereafter. I received a call when ready and the car was waiting when I arrived just after noon. They got to work on it very shortly thereafter. I received a call when ready and the car was waiting when I arrived just after noon. More