Columbia Acura Inc - Service Center

Took my 2013 Hyundai Santa Fe in for a recall issue my advisor recommended a transmission fluid change. I got the transmission fluid changed based on their recommendation paid $400 and the car is screwed advisor recommended a transmission fluid change. I got the transmission fluid changed based on their recommendation paid $400 and the car is screwed up. It is taking me three days to get my car back into the dealership to see what is wrong with it. I’ve been without a car. I’m taking it in for them to fix free of charge and they need to fix it ASAP. The transmission is not working right. The car is sputtering down shifting the RPMs are going haywire and the car has no pick up and go. Obviously they’ve messed up the transmission upon changing the transmission fluid. I hope it can be repaired quickly and in one day on Thursday I am not happy with the outcome of this. The car was completely completely fine and running beautifully before I took it in there for a recall. More

I brought the car in for a 15,000 mile service which included an oil change and tire rotation. I am pleased with the speed of the process, however, there were some issues. Due to the sudden drop in temp included an oil change and tire rotation. I am pleased with the speed of the process, however, there were some issues. Due to the sudden drop in temperature, my tire pressures dropped and low tire pressue warning was displayed. I asked if the tires' pressure would be adjusted with the rotation and was told that it would be done. It was not done. When the vehicle was returned to me, the tire pressure warning was still being displayed. I inflated the tires when I returned home. Also, when I sat in the car, the seat and mirrors were adjusted to extremes. I did not see anyone in the service department so large that those adjustments would have been necessary. Also, my mobile phone had been cleared from the system and I had to add it back. In addition, my Apple Play would not work; I think I have it working now. Were changes to the computer system necessary for an oil change and tire rotation. More

Followed up promptly on leak from differential service done during prior week. Very satisfied with response. done during prior week. Very satisfied with response. More

Very professional, friendly, explains all informed well. I have recommended them to all my family and 2 relatives bought new cars. I have recommended them to all my family and 2 relatives bought new cars. More

I have a customer of Columbia Acura for 17 years. Jamey Moore is outstanding. Very professional , knowledgeable and friendly. Jamey Moore is outstanding. Very professional , knowledgeable and friendly. More

Excellent! It was a wonderful experience and my car and felt very taken care of! It was a wonderful experience and my car and felt very taken care of! More

Very prompt service. Was kept informed throughout the service time. The wait was also pleasant. Was kept informed throughout the service time. The wait was also pleasant. More

I had my vehicle in to get all fluids checked before traveling over the Thanksgiving Holiday. Austin Conte did an excellent job managing the process. traveling over the Thanksgiving Holiday. Austin Conte did an excellent job managing the process. More

Brought car in while under bumper to bumper warranty and got charged $190. Said the tires are cupped due to not rotating them meanwhile I’ve taken it to Hyundai for every scheduled service. Said I need all got charged $190. Said the tires are cupped due to not rotating them meanwhile I’ve taken it to Hyundai for every scheduled service. Said I need all new tires and it’ll be $1000 LOL what a joke More

Logistics of the site is new but does not work well. Personnel for Genesis is not consistent with a luxury car dealership. Time to complete service too long. Personnel for Genesis is not consistent with a luxury car dealership. Time to complete service too long. More