Columbia Acura Inc - Service Center

Service person told me my brake pads were almost completely worn and the rotors needed resurfacing. Exact same speech I heard another customer get. But I thought it was likely brakes needed service completely worn and the rotors needed resurfacing. Exact same speech I heard another customer get. But I thought it was likely brakes needed service - couldn’t remember last time they were done so I said ok. Later I got a phone call saying all 4 tires were nearly bald and needed replacing. Strange that my 65000 tires need replacing at 47000 miles, especially since two were replaced after an accident. I didn’t do the replacement and when I got the car back I checked the tires. They are not that far gone. This makes me question the brake job even more - my mistake for saying yes. Even if I need new tires I can get them $300 cheaper elsewhere. I won’t be back to Columbia for service. More

Service is great. Jamie is the best and makes sure his clients are taken care of. Jamie is the best and makes sure his clients are taken care of. More

service desk very responsive and helpful Clear information provided and explanation of the activities to be done information provided and explanation of the activities to be done More

Good communication. Good customer service. Allen from service department kept me step by srep updated. Good customer service. Allen from service department kept me step by srep updated. More

The Service desk (Austin and Tyler) have been outstanding and courteous. However it took 30 minutes to get my car after I paid my bill. Not sure who is responsible for that. and courteous. However it took 30 minutes to get my car after I paid my bill. Not sure who is responsible for that. More

Austin was very helpful and got my oil changed and tires rotated in 45 minutes. rotated in 45 minutes. More

Actually not the best. My trip there was a result of a lack of service 60 days ago. Then the dealership tried to deny the previous shotty service. In the end got repaire My trip there was a result of a lack of service 60 days ago. Then the dealership tried to deny the previous shotty service. In the end got repaired but if someone asked my recommendation for the dealer….would not give. Sorry. Will say Lindsay was very professional. Thanks More

Friendly and knowledgeable staff for Genesis. Looking forward to the move to kings automall and a dedicated Genesis dealership. Looking forward to the move to kings automall and a dedicated Genesis dealership. More

Love the remodel. People are attentive and friendly. Love the express oil changes they are quick and convenient. People are attentive and friendly. Love the express oil changes they are quick and convenient. More

Staff was courteous and friendly, but had to wait 30 minutes for my car to be brought around. Had to go back to the cashier and ask again. minutes for my car to be brought around. Had to go back to the cashier and ask again. More