Columbia Acura Inc - Service Center

The Columbia Acura Service dept. is by far, the finest service dept. I’ve ever had. I’m on my fifth Acura and these folks are by far the best of the best. A special shout out about a is by far, the finest service dept. I’ve ever had. I’m on my fifth Acura and these folks are by far the best of the best. A special shout out about a new member of the dept., Tiffany….What a jewel…A great addition to the Service Department… More

Good customer service, friendly , helpful and helpful representatives, explained the needed service and prices of services representatives, explained the needed service and prices of services More

Professional, friendly, and efficient. Wait time was less than communicated and the waiting room was comfortable Wait time was less than communicated and the waiting room was comfortable More

The service was on time, friendly and efficient personnel, coffee was good and accommodating atmosphere! personnel, coffee was good and accommodating atmosphere! More

great to be working WITH a dealership to keep my Acuras on the road-kudos on the road-kudos More

I took my 2017 Sante Fe Sport in for a 60,000 maintenance check. For $806, this is what I got: Oil Change New Cabin Air Filter New Engine Air Filter Flush & Fill Tire Rotation It cost $106 for part check. For $806, this is what I got: Oil Change New Cabin Air Filter New Engine Air Filter Flush & Fill Tire Rotation It cost $106 for parts, and a outrageous $796 for labor. I even have the Hyundai Platinum Extended Warranty. Will never bring it to this Hyundai Dealer again More

Service department is a nightmare Hatd to get an appointment. Two to three dsus for calls to be returned. Parts (brakelight bulb) not available. Have yo tryirn to get replaced . No paper cover put appointment. Two to three dsus for calls to be returned. Parts (brakelight bulb) not available. Have yo tryirn to get replaced . No paper cover put on carpet during servicing. Reminder sticker not replaced with new sticker. Service manager had a bad attitude Service Dept had gone downhill. Used to get excellent service. More

Excellent service department. Staff is known and friendly. Jamey and Alex are especially helpful when I have an issue. Staff is known and friendly. Jamey and Alex are especially helpful when I have an issue. More

I was left waiting for my car to be finished for an extra 45 minutes. The advisor said she called my name...other advisors stopped and spoke to the others waiting. I had received a coupon for a 49.95 oil 45 minutes. The advisor said she called my name...other advisors stopped and spoke to the others waiting. I had received a coupon for a 49.95 oil change. I was told my coupon was outdated (I had it for a couple, maybe three weeks) and they gave me $10.00 off which made it over $65.00. Last oil change (I bring the car in every 10,000 miles...the advisor told me that there is no 70,000 mile oil change...rude! I think I am to have the oil changed every 10,000. I love my car...just not the dealer. Sorry! I will probably start going to an independent repair shop that I have trusted for years. More

Timely and accurate, oil change and tire rotation performed within 45 minutes after arrival. All employees were courteous and helpful performed within 45 minutes after arrival. All employees were courteous and helpful More